Question 1

Why do I see a charge from Collections Etc on my card statement?

Accepted Answer

A charge from Collections Etc usually indicates you placed an order through their catalog, website (collectionsetc.com), or by phone. The amount generally includes the merchandise total plus shipping, handling, and applicable taxes. Check recent catalog orders, online orders, or phone orders you or a family member may have placed around the transaction date.([collectionsetc.com](https://www.collectionsetc.com/?utm_source=openai))

Question 2

What phone numbers are associated with Collections Etc charges?

Accepted Answer

Collections Etc uses several phone numbers for ordering and customer service. Common numbers include 800-582-5700 for customer support and 620-584-8000, which appears on some catalog, billing, and directory references. Seeing either number in a descriptor alongside “Collections” or “Collections Etc” likely relates to an order with this merchant.([yellowpages.com](https://www.yellowpages.com/elk-grove-village-il/mip/collections-etc-inc-467808602?utm_source=openai))

Question 3

How can I cancel or change a Collections Etc order after I see a pending charge?

Accepted Answer

Because Collections Etc processes orders quickly, cancellations or changes are only sometimes possible once an order has entered fulfillment. If you see a pending charge and want to cancel or modify the order, contact customer service immediately using the phone number on their website with your order number and transaction date. If the order has already shipped, you may need to refuse delivery or follow their return instructions to receive a refund.([collectionsetc.com](https://www.collectionsetc.com/?utm_source=openai))

Question 4

Does Collections Etc have recurring subscriptions or automatic shipments that could cause repeat charges?

Accepted Answer

Collections Etc primarily sells one-time merchandise orders from its catalog and website and does not widely advertise subscription or automatic shipment programs. If you notice multiple charges, they are usually separate orders, back-ordered items shipping at different times, or multiple shipments on the same order. Review your order history or call customer service to confirm which items and shipments each charge corresponds to.([collectionsetc.com](https://www.collectionsetc.com/our-company/about-us/?utm_source=openai))

Question 5

How do I request a refund or return an item purchased from Collections Etc?

Accepted Answer

To request a refund, follow the return instructions included with your packing slip or on the Collections Etc website under Returns & Exchanges. Typically you will need to send the item back within their stated return period, including the original paperwork. For questions about eligibility, restocking fees, or return shipping costs, contact their customer service line or use the online contact form before sending the item.([collectionsetc.com](https://www.collectionsetc.com/?utm_source=openai))

Question 6

Is it normal to see multiple smaller charges from Collections Etc instead of one combined amount?

Accepted Answer

Yes, this can occur if your order shipped in multiple packages, if some items were back-ordered and billed only when they shipped, or if separate orders were placed on different days. Each shipment may generate its own charge. Checking your email confirmations and shipment notices will usually clarify why there are multiple line items.([collectionsetc.com](https://www.collectionsetc.com/?utm_source=openai))

Question 7

What should I do if I don’t recognize a Collections Etc charge and I think it may be fraudulent?

Accepted Answer

First, confirm that no one in your household placed a catalog, phone, or online order using your card. If no one recognizes the purchase, contact Collections Etc customer service with the transaction date and amount to see if they can locate order details. If they cannot verify an order you recognize, immediately contact your card issuer to dispute the transaction and request a new card number if needed.([collectionsetc.com](https://www.collectionsetc.com/?utm_source=openai))

Question 8

Who owns Collections Etc and where is the company headquartered now?

Accepted Answer

Collections Etc originated as a brand of Winston Brands, Inc. Historically it operated out of the Chicago area, but as of 2025, business databases report Collections Etc as part of Silver Star Brands, Inc., with headquarters in Oshkosh, Wisconsin. This means your charge is ultimately from a division of Silver Star Brands, a catalog and e-commerce retailer.([collectionsetc.com](https://www.collectionsetc.com/our-company/about-us/?utm_source=openai))

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