Colo

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Colo is an online baby and maternity brand that sells soft, minimalist clothing and accessories designed to provide comfort and care for newborns and their families.

São João das Lampas, Portugal
colo.com.im
Owned by Pardal Alegre, Lda

About Colo

Colo is a boutique online brand focused on clothing and accessories for babies and new mothers. Based in Portugal, the company emphasizes gentle, high‑quality fabrics and simple, timeless designs intended to wrap newborns in comfort. Their catalog includes items such as bodysuits, sweaters, blankets, bibs, and silicone feeding sets, all curated around the idea of offering physical and emotional ‘colo’ (a Portuguese word evoking being held or cradled).([colo.com.im](https://colo.com.im/pages/sobre-o-colo-manifesto-da-marca))

A charge from Colo will typically appear on a bank or card statement after an online purchase made through their website store. Because the site is powered by Shopify and supports multiple digital payment methods (credit/debit cards, PayPal, Apple Pay, Google Pay, Multibanco, etc.), the descriptor may include a processor prefix such as “SP” (Shopify) followed by wording like “LOJA COLO” to indicate the Colo online shop. Customers may see charges in euros, and amounts will correspond to one‑time purchases of specific products, plus any shipping costs.([colo.com.im](https://colo.com.im/pages/termos-e-condicoes-gerais-colo))

If someone has questions about a Colo charge, they should first review order confirmation emails and their account order history on the Colo website to match the amount and date. The brand provides terms and conditions, a returns and refunds policy, and a dedicated contact page, and it directs all complaints or special issues to its support email, where the team commits to handling claims with care. In cases of suspected fraud, customers should also contact their bank or card issuer to block the card and dispute any unauthorized transactions, while simultaneously reaching out to Colo with order details so the merchant can investigate on its side.([colo.com.im](https://colo.com.im/pages/termos-e-condicoes-gerais-colo))

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Colo.

  1. SP LOJA COLO
  2. SP LOJA COLO 7704828790 GA

Frequently Asked Questions

Why does my statement show a charge from “SP LOJA COLO” or “Loja Colo”?

This descriptor usually means you purchased from Colo’s online shop, with “SP” indicating Shopify (the payment platform) and “LOJA COLO” referring to the Colo store itself. The amount should match an online order you placed for baby clothing, accessories, or related items on colo.com.im, including shipping and taxes.

What kinds of products does Colo typically charge me for and in what currency?

Colo charges are generally for one‑time purchases of baby clothes, blankets, bibs, and accessories, as well as silicone feeding and care items. Orders are processed in euros (€), and your card issuer will convert the amount to your home currency if your account is not in EUR, which can cause small differences from the price you remember seeing at checkout.

How can I verify which Colo order a specific charge corresponds to?

Log in to your Colo account on colo.com.im and check the ‘orders’ or ‘historical’ section, then match the order total and date to the charge on your card statement. If you checked out as a guest, search your email inbox (and spam folder) for order confirmations or shipping emails from Colo or from Shopify, which will list the total billed and items purchased.

How do I request a refund or make a return for a Colo purchase?

Colo’s terms and conditions and ‘Trocas e devoluções’ (returns and exchanges) page describe how to proceed with returns. Typically, you must contact them within the stated window, provide your order number, and follow their instructions for returning items in original condition. Once the return is approved and processed, a refund will be issued back to your original payment method.([colo.com.im](https://colo.com.im/pages/termos-e-condicoes-gerais-colo))

What should I do if I see a Colo charge but don’t recognize making a purchase?

First, check whether a family member with access to your card (such as a partner or caregiver) placed an order for baby items. If no one recognizes the purchase, contact Colo via their official contact email or form, providing the transaction date and amount, and simultaneously alert your bank or card issuer to report possible fraud and request a card replacement if needed.([colo.com.im](https://colo.com.im/pages/termos-e-condicoes-gerais-colo))

Does Colo offer order cancellations or changes after I have paid?

Because Colo is an online shop that processes orders for fulfillment and shipping, changes or cancellations are often only possible shortly after checkout. If you made a mistake with your order (address, size, or product), contact Colo immediately using the contact information on their site and include your order number; they can advise whether the order can still be modified before dispatch.([colo.com.im](https://colo.com.im/))

How can I contact Colo about billing or delivery issues?

You can reach Colo through the ‘Contacto’ page or by using the email address listed in their terms and conditions, which currently routes complaints and support questions to contacto@catarinapardal.pt. Include your full name, order number, and a clear description of the billing or delivery issue so they can investigate and respond efficiently.([colo.com.im](https://colo.com.im/pages/termos-e-condicoes-gerais-colo))

Why do I see a pending or duplicated Colo transaction on my card?

Some banks temporarily show pre‑authorization holds or duplicate pending entries when you place an online order. Colo’s payment processing via Shopify and card networks can trigger such holds, but only one finalized amount should settle. Pending duplicates usually disappear within a few business days; if a duplicate actually posts, contact both Colo and your bank with screenshots so the extra charge can be reversed.([colo.com.im](https://colo.com.im/pages/termos-e-condicoes-gerais-colo))

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