Conect Enterprises

Electronics93% confidence

Conect Enterprises is an Australian supplier of hardware, media substrates, vinyl and consumables for the signage, print and display industries, including equipment and materials for signwriters and printers. It operates as part of the Ball & Doggett Group, distributing products from major global brands such as HP, Roland and Avery Dennison.

Dandenong South, Victoria, Australia
conect.net.au
Owned by Ball & Doggett Group

About Conect Enterprises

Conect Enterprises is an Australian wholesaler and distributor specialising in hardware, media substrates, vinyl, inks and consumables for the signage, print and display industries. Operating as part of the Ball & Doggett Group, Conect supplies trade customers such as signwriters, print shops, display manufacturers and graphics professionals across Australia from its base in Dandenong South, Victoria. They distribute well‑known global brands including HP, Roland and Avery Dennison, along with a wide range of compatible accessories, tools and print media tailored to large‑format and commercial printing.

A Conect Enterprises charge on your bank or card statement typically relates to a business purchase of printing or signage materials, equipment, inks, tools or related consumables. Charges may come from online or phone orders, in‑store purchases, or invoices paid via credit card. Some customers may see recurring or repeated charges if they place regular stock orders, are on a trade account that is settled by card, or if back‑ordered items and freight are billed separately. You may also see temporary “pending” or pre‑authorisation amounts if your card was used to secure an order or confirm available funds before the final invoice is processed.

If you’re unsure about a Conect Enterprises charge, start by checking your recent purchase orders, invoices and email confirmations from conect.net.au or from your internal purchasing system. Compare the amount and date on your statement with Conect invoices, delivery dockets or online order history. For clarification, contact Conect Enterprises customer service via the contact details on their website, providing the last 4 digits of your card, the exact charge amount and date, and (if applicable) your trade account or invoice number. Common billing issues—such as duplicate charges, freight billed separately, split shipments or card pre‑authorisations that haven’t dropped off—can usually be resolved quickly by their accounts or customer service team, or by working with your internal purchasing department to match the charge to a staff purchase or standing order.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Conect Enterprises.

  1. CONECT ENTERPRISES CARRUM DOWNS AUS

Frequently Asked Questions

Why do I see a Conect Enterprises charge on my statement when I buy through Ball & Doggett?

Conect Enterprises operates as part of the Ball & Doggett Group, and some transactions are still processed under the Conect name and merchant facility. If your business orders signage, vinyl, wide‑format media or related consumables, the card payment may appear as “CONECT ENTERPRISES” (sometimes with ‘Dandenong South’ or ‘AUS’). Check whether the invoice or order confirmation references Conect product codes or branding, even if the sales representative is from Ball & Doggett.

Are Conect Enterprises charges recurring or subscription‑based?

Conect Enterprises primarily invoices for one‑off orders of materials, equipment and consumables; they do not generally sell consumer subscriptions. However, you may see regular charges if your company has a trade account that is routinely settled by card, or if you place standing or repeat orders for stock. In these cases, each charge corresponds to a separate invoice or shipment rather than a fixed monthly subscription fee.

What are typical amounts I might be charged by Conect Enterprises?

Because Conect Enterprises is a B2B supplier, transaction amounts can range from small orders of tools or sample rolls (tens to a few hundred dollars) to larger purchases of media, inks or equipment (hundreds to several thousand dollars). Freight and GST may be added on top of product prices, so the final card charge may be higher than the ex‑GST or ex‑freight value on a quote. To verify a specific amount, compare your bank statement with the final invoice total including GST and freight.

Why do I see a pending or temporary Conect Enterprises charge that doesn’t match my invoice?

When you pay by credit or debit card, Conect’s payment processor may place a temporary pre‑authorisation on your card to confirm available funds. This pending amount can differ slightly from the final invoice total or appear as a separate line while the transaction is settling. Pre‑authorisations should drop off automatically within a few business days; if a pending charge remains or converts to a different amount than expected, contact Conect’s accounts team with the transaction details so they can investigate.

How can I get a copy of the invoice or receipt for a Conect Enterprises charge?

Invoices and order confirmations are usually emailed to the billing contact listed on your trade account or provided at the time of purchase. Check your email (including spam/junk folders) for messages from Conect Enterprises or Ball & Doggett around the date of the charge. If you can’t locate the document, contact Conect via the details on conect.net.au with your business name, approximate order date, amount and, if possible, your purchase order number so they can resend the invoice or statement.

How do I cancel or change a Conect Enterprises order that has already been charged to my card?

Because Conect supplies business customers and often cuts media to length or picks stock to order, cancellations are time‑sensitive. If you need to change or cancel an order, contact their customer service team immediately by phone using the numbers listed on conect.net.au, referencing your order or invoice number. They will advise whether the order can still be stopped or modified, and whether any restocking or return fees apply if goods have already been dispatched.

What is Conect Enterprises’ policy on refunds and returns for incorrect or unwanted items?

Refunds and returns are handled under Conect’s trade terms and conditions, which may differ from general retail policies. Faulty, damaged or incorrectly supplied items are typically eligible for replacement or credit once assessed, while change‑of‑mind returns may be limited, especially for custom‑cut media or special‑order products. To request a return or credit, contact their customer service or accounts department with photos (if applicable), batch details and your invoice number so they can advise the next steps.

How do I contact Conect Enterprises about an unknown or disputed charge?

Visit conect.net.au and use the Contact or Customer Service section to find the appropriate phone number and email for your region or for the Dandenong South head office. Provide your full name or company name, the last four digits of the card used, the exact amount and date of the charge, and any purchase order or invoice references you have. Their accounts or customer service team can trace the transaction in their system and explain what was billed, or help resolve issues such as duplicate or incorrect charges.

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