Coogee Bay Hotel

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Coogee Bay Hotel is a beachfront hospitality complex in Sydney offering hotel accommodation, multiple bars and restaurants, a beer garden, function spaces, live entertainment venue Selina’s, and bottle shops overlooking Coogee Beach.

Coogee, New South Wales, Australia
coogeebayhotel.com.au
Owned by C!NC Hospitality

About Coogee Bay Hotel

Coogee Bay Hotel is a large beachfront hospitality complex located on Arden Street in Coogee, New South Wales, overlooking Sydney’s Coogee Beach. The venue combines hotel accommodation, several bars and restaurants, a popular beer garden, live music and event venue Selina’s, gaming facilities, and attached bottle shops (liquor stores). Guests and locals visit for stays, dining, drinks, functions, and entertainment, and many purchases across these different outlets are processed under the same Coogee Bay Hotel merchant name on your bank or card statement.

A Coogee Bay Hotel charge may appear on your bank statement for a variety of reasons, including a hotel room booking, bar or restaurant tab, purchases from the Coogee Bay Hotel bottle shops, tickets to events or live shows at Selina’s, or catering and room hire for private functions. If you stayed at the hotel, you may see a pre-authorisation hold for incidentals in addition to the final accommodation charge; this temporary hold is usually released by your bank within a few business days after checkout. One-time charges can also arise from food and drink purchases charged back to your room, or from using the venue’s EFTPOS terminals at any of the bars, restaurants, or retail outlets on the premises.

If you’re unsure about a Coogee Bay Hotel charge, first check recent stays, bar visits, bottle shop purchases, or event tickets around the date of the transaction, and look for emailed or printed receipts. The reference on your statement may appear as “COOGEE BAY HOTEL COOGEE NSW”, “COOGEE BAY HOTEL BOTTLESHOP”, or similar. To resolve questions, you can contact the hotel directly using the details on coogeebayhotel.com.au or call their reception and ask to speak with accounts if it’s a billing query; having the exact transaction date, amount, and last 4 digits of your card will speed up lookup. For disputes about duplicate charges, pre-authorisation holds that haven’t dropped off, or refunds for cancelled bookings or events, start with the hotel’s reservations or accounts team, and then contact your bank if you cannot resolve the issue with the venue.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Coogee Bay Hotel.

  1. COOGEE BAY HOTEL COOGEE AUS

Frequently Asked Questions

Why was I charged by Coogee Bay Hotel when I only visited the bar or beer garden, not the hotel itself?

Coogee Bay Hotel operates multiple bars, the beer garden, and dining areas under the same merchant account as the accommodation side of the business. Any card payment made at the bars, restaurants, or beer garden can appear on your statement simply as “Coogee Bay Hotel” or a similar variation. This is normal and doesn’t necessarily mean you booked a room. Check if you visited the venue for drinks, a meal, or a night out around the transaction date.

Why is there both a large and a smaller Coogee Bay Hotel charge on my card after my stay?

When you check in, Coogee Bay Hotel typically places a pre-authorisation hold on your card to cover incidentals and security, separate from your room rate. At checkout, they process the final amount for your stay and any room charges, and the original pre-authorisation is then released by your bank. The hold may remain as “pending” for several days, depending on your bank’s policies, but it should disappear automatically and not turn into an additional debit.

I booked accommodation at Coogee Bay Hotel online—how is my card billed and when is payment taken?

If you booked directly via coogeebayhotel.com.au, your card may be charged either at the time of booking or closer to arrival, depending on the rate type (for example, advance purchase vs flexible). Some packages or special rates are prepaid and non-refundable, while flexible rates usually allow changes or cancellation up to a certain cut-off time. Your confirmation email will outline when payment is taken and the relevant cancellation and refund terms.

How do I cancel or change a reservation at Coogee Bay Hotel and avoid extra charges?

To modify or cancel a booking, use the link in your confirmation email or contact the hotel’s reservations team via the details on coogeebayhotel.com.au, quoting your booking reference. Flexible bookings usually allow free cancellation or date changes up until a specified deadline before arrival; after that, a cancellation fee or one night’s charge may apply. If you booked through a third-party site (such as an online travel agency), you usually need to cancel or change your stay through that platform’s account or app, and their terms will determine any charges.

I see a Coogee Bay Hotel charge but I think it’s incorrect or higher than expected—what should I do?

First, check if the amount includes room charges, minibar, room-service meals, or bar/restaurant tabs that were charged back to your room. Also confirm whether multiple people in your group used the same card for incidentals or for a bar tab. If it still looks incorrect, contact the hotel’s reception or accounts team with the date, exact amount, and name on the booking so they can pull the itemised folio and email you a detailed receipt for review.

Can I get a refund for a cancelled function, event, or Selina’s ticket at Coogee Bay Hotel?

Refund eligibility depends on the specific event and the terms you agreed to at booking. For private functions and room hire, deposits and staged payments may be partially or fully non-refundable after certain cut-off dates; check your function agreement or contact the events team directly. For ticketed shows at Selina’s, refunds are generally handled through the ticketing platform you purchased from, except where the event is cancelled or rescheduled by the promoter, in which case instructions are usually emailed to ticket holders.

Why do I see a small or temporary Coogee Bay Hotel charge that later disappeared?

Small, temporary Coogee Bay Hotel charges are typically card authorisation checks or pre-authorisations for a bar tab, room check-in, or a bottle shop transaction. These appear as “pending” and are not final debits; they are used to confirm that your card is valid and has available funds. Your bank should automatically release these holds within a few business days, and they will either drop off your statement or be replaced by the final, correct transaction amount.

How can I contact Coogee Bay Hotel about a charge or get a copy of my receipt?

Visit coogeebayhotel.com.au and use the contact details or enquiry form to reach reception, reservations, or the accounts department, and mention that your query relates to a card charge. Have your full name, the approximate date and time of the transaction, last four digits of your card, and the amount ready so staff can locate the payment. For hotel stays, you can request an emailed tax invoice or folio; for bar or bottle shop purchases, they may be able to reprint or email a receipt if you provide enough transaction details.

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