Copenhagen Plaza

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Copenhagen Plaza is a historic upscale hotel located next to Copenhagen Central Station, offering rooms, suites, dining, and event facilities for business and leisure travelers.

Copenhagen, Denmark
Owned by Ligula Hospitality Group

About Copenhagen Plaza

Copenhagen Plaza is a long-established, boutique-style hotel in central Copenhagen, Denmark, known for its classic architecture, individually furnished rooms, and proximity to major attractions such as Tivoli Gardens and the central railway station. The hotel offers accommodation for tourists and business travelers, along with on-site dining, a bar, meeting facilities, and concierge services. It operates under the ProfilHotels brand, part of the Ligula Hospitality Group.

A card charge labeled “COPENHAGEN PLAZA KOEBENHAVN V” typically corresponds to a stay at the hotel, charges for food and beverages at its restaurant or bar, minibar usage, room service, or meeting/event services. The amount may include room rates, local taxes, service charges, and any additional services added to the room bill. Sometimes a pre-authorization hold is taken at check-in, which can appear as a pending or temporary charge on your statement before being adjusted to the final bill.

If you have questions about a charge, start by reviewing your booking confirmation, check-in/check-out dates, and any receipts from the hotel’s restaurant or bar. You can usually find contact details on your confirmation email or through the hotel’s website and reach out via phone or email with your name, stay dates, and last four digits of the card used. For disputed or unrecognized charges, contacting the hotel directly for an itemized invoice is recommended before initiating a dispute with your card issuer, as the hotel can often clarify pre-authorizations, duplicates, or bundled charges quickly.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Copenhagen Plaza.

  1. COPENHAGEN PLAZA KOEBENHAVN V

Frequently Asked Questions

Why do I see a charge from “COPENHAGEN PLAZA KOEBENHAVN V” on my card?

This descriptor refers to Copenhagen Plaza hotel in central Copenhagen. The charge is usually for a room stay, restaurant or bar spending, minibar, room service, or other services billed to your room during your visit.

Does Copenhagen Plaza place a deposit or authorization hold on my card?

Yes, at check-in the hotel may place a pre-authorization hold on your card to cover the expected room total plus an extra amount for incidentals. This appears as a pending charge and is either converted into the final payment at check-out or released by your bank after a few days if not used.

Can I see a detailed breakdown of my Copenhagen Plaza bill?

You can request an itemized invoice from the front desk at check-out or by emailing or calling the hotel after your stay. Provide your full name, stay dates, and the last four digits of the card used so they can locate your reservation and send a detailed statement.

How do I cancel or modify a reservation at Copenhagen Plaza?

Cancellation and modification rules depend on the rate you booked. Flexible rates can usually be changed or cancelled up to a certain time before arrival, while non-refundable rates cannot. Use the link in your booking confirmation or contact the hotel or the third-party site (e.g., Booking.com, Expedia) where you made the reservation to change or cancel.

I was charged by Copenhagen Plaza after I checked out—why?

Post-stay charges can occur if minibar items, restaurant visits billed to the room, damages, or late-reported services are processed after you leave. Contact the hotel to request an itemized receipt if you don’t recognize an additional or adjusted charge.

How can I request a refund or dispute a charge from Copenhagen Plaza?

First, contact the hotel directly via phone or email with your booking details and an explanation of the issue (e.g., duplicate charge, incorrect amount). If the hotel confirms an error, they can process a refund. If you cannot resolve it with the hotel, you may then open a dispute with your card issuer, providing copies of your invoice and correspondence.

What kind of amounts are typical for Copenhagen Plaza charges?

Typical charges include nightly room rates (which can vary by season and room type), city tax, and any extras such as breakfast, bar or restaurant bills, and minibar items. Pre-authorizations may be higher than the final amount but are adjusted once your final bill is posted.

How can I contact Copenhagen Plaza about a billing question if I booked via a third party?

Even if you booked through an online travel agency, you can still contact Copenhagen Plaza directly using the contact information on their website and provide your third-party confirmation number, name, and stay dates. For issues related to prepayment or refundable/non-refundable rates, you may also need to contact the third-party service where you made the booking.

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