Question 1

Why do I see a charge from CORE ELECTRONICS or CORE-ELECTRONICS.COM.AU on my bank statement?

Accepted Answer

This charge is usually from an online order you (or someone in your household or organisation) placed at core-electronics.com.au for components, development boards, tools, or kits. It may also relate to an educational kit or classroom pack ordered for a school, makerspace, or workshop. Review your recent emails for order confirmations or invoices from Core Electronics around the transaction date. If the amount matches an order total including GST and shipping, it is likely your completed purchase being settled.

Question 2

Does Core Electronics charge a subscription or recurring fee?

Accepted Answer

Core Electronics primarily processes one-time payments for physical products and workshop bookings, and does not commonly bill customers on an ongoing subscription basis. If you’re seeing regular charges, it’s more likely due to repeated orders (for example, school or business reorders) using the same saved payment method. Check your Core Electronics account order history and any shared business or school purchasing accounts to see if someone has placed multiple orders. If you still can’t identify the pattern, contact their support team with the dates and amounts so they can investigate.

Question 3

What are common amounts I might be charged by Core Electronics?

Accepted Answer

Core Electronics orders can vary widely in value depending on what you buy—small component orders can be under AUD $20, while kits, 3D printers, and larger classroom bundles can reach several hundred dollars or more. Your final charge generally includes product costs, GST, and shipping, and may also include any optional extras you selected (such as upgraded shipping or add-on accessories). To verify, compare the charge on your statement with the total shown on your Core Electronics tax invoice or order confirmation email.

Question 4

Why do I see a small or duplicate pending charge from Core Electronics?

Accepted Answer

Your bank may place a temporary pre-authorisation when you submit an order or update your card details, which can appear as a small or duplicate pending charge. This is not a second payment; it’s a hold used to verify that your card is valid and has sufficient funds, and it’s released automatically by your bank after a short period. In some cases, if an order is edited or partially shipped, you may see separate pending amounts corresponding to different fulfilments. If a pending hold does not disappear after several business days, contact your bank and then reach out to Core Electronics support with your order number for clarification.

Question 5

How can I cancel or change an order with Core Electronics to avoid or adjust a charge?

Accepted Answer

If you need to cancel or modify an order, you should contact Core Electronics as soon as possible after placing it, using their website’s support form, live chat, or the contact details listed on core-electronics.com.au. Orders that haven’t yet entered the picking or shipping process can often be cancelled or adjusted, which may change or reverse the pending charge. Once an order has shipped, you’ll typically need to go through their returns process if you no longer need the items. Always have your order number and email address ready so they can quickly locate your transaction.

Question 6

How do I request a refund or resolve an unexpected charge from Core Electronics?

Accepted Answer

To request a refund or dispute an unexpected charge, first locate your order confirmation or invoice and confirm that no one else with access to your card placed the order. Then contact Core Electronics support through their website, providing the transaction date, amount, name on the card, and any order numbers you can find. They can clarify whether the charge is linked to a valid order, a partial shipment, or a billing error, and will advise you on eligibility and steps for refunds or returns according to their returns and warranty policies. If the charge appears fraudulent and no matching order can be found, you should also notify your bank or card issuer immediately.

Question 7

How can I find the invoice or receipt for my Core Electronics charge?

Accepted Answer

If you created an account when ordering, log into core-electronics.com.au and check your order history to download tax invoices and receipts matching the charge amount. If you checked out as a guest, search your email (including spam/junk folders) for messages from Core Electronics around the date of the transaction, as they email invoices and shipping confirmations to the address you supplied at checkout. If you still can’t locate a receipt, contact their support team with your name, email, approximate order date, and the charged amount so they can resend your invoice. Having this documentation will also help if you need to discuss returns, warranty claims, or reimbursement with your employer or school.

Question 8

How do I contact Core Electronics about a charge on my card?

Accepted Answer

Visit core-electronics.com.au and navigate to the “Contact” or “Support” section to reach their customer service team via web form or live chat; they also list current business contact details there, such as phone information. When you reach out, provide the last four digits of the card used, the exact charge amount, date, and any order numbers or email addresses you may have used when purchasing. This information helps them quickly locate the matching order and explain what was purchased, who placed it (if it was through a shared account), and what options are available if there’s been a mistake.

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