Question 1

Why do I see a charge from Corporate Traveller on my card if I travelled for business?

Accepted Answer

Corporate Traveller processes payments for flights, hotels, car hire, and related business travel services booked through its consultants or online tools. If you travelled on business, this charge may be the consolidated amount for your airfares, accommodation, and any applicable booking or service fees. Often, Corporate Traveller will appear as the merchant name even if the actual service was provided by an airline or hotel, because they acted as the travel agent and payment processor. Check your itinerary or invoice for a matching total and the same last four digits of your card.

Question 2

What are common amounts or patterns for Corporate Traveller charges?

Accepted Answer

Corporate Traveller charges often correspond to full trip costs, such as bundled return flights plus hotel (hundreds to several thousand AUD), or to individual services like a single domestic flight or hotel booking. You may also see smaller line items for change fees, ticket reissues, or service fees that your company has agreed to as part of its travel program. For some corporate accounts, monthly or periodic management/service fees may also appear as regular, similarly sized charges. Always compare against invoices or statements issued by Corporate Traveller or your company’s travel department.

Question 3

Does Corporate Traveller have subscriptions or recurring billing?

Accepted Answer

Corporate Traveller itself does not typically sell consumer-style subscriptions, but many corporate clients have ongoing service agreements that include regular management or service fees. In these cases, your company may see monthly, quarterly, or annual charges tied to the contracted travel services and technology platforms. Individual travellers usually see one‑off charges linked to a specific trip rather than a recurring personal subscription. If you see a repeating charge, check with your finance or procurement team to confirm if it is part of a corporate travel services contract.

Question 4

How can I cancel or change a booking made through Corporate Traveller?

Accepted Answer

To cancel or change a booking, contact your dedicated Corporate Traveller consultant or use your company’s designated booking channel (such as the online booking tool or support email listed on your itinerary). Changes and cancellations are subject to airline, hotel, and car rental fare rules, as well as any service fees outlined in your corporate agreement. In many cases, Corporate Traveller must process the change on your behalf, so provide your booking reference, traveller name, and desired new dates or times. Be aware that late changes, especially for flights and hotels, can incur additional costs or may be non‑refundable.

Question 5

How do refunds work for Corporate Traveller bookings, and how long do they take?

Accepted Answer

Refunds for Corporate Traveller bookings depend on the fare conditions and the policies of the airline, hotel, or other supplier, as well as any service fees stated in your agreement. If a booking is refundable, Corporate Traveller will process the refund request with the supplier; this can take anywhere from a few business days up to several weeks, particularly for airline tickets. Refunds almost always return to the original form of payment (e.g., the same corporate card). For status updates on a refund, provide your booking or ticket number to your Corporate Traveller consultant or account manager.

Question 6

Why do I see a pending or small temporary charge from Corporate Traveller?

Accepted Answer

A pending or small temporary charge from Corporate Traveller may be a pre‑authorisation hold placed when confirming a booking or verifying a card. This can occur when securing hotel reservations or when a new card is used in your company’s travel profile. These holds are not final charges and should drop off automatically once the booking is ticketed or the hotel processes the actual stay, usually within a few business days. If a pre‑authorisation remains on your account longer than expected, contact your bank and your Corporate Traveller representative with the transaction details.

Question 7

How can I contact Corporate Traveller about a charge I don’t recognise?

Accepted Answer

Start by checking your itinerary or invoice emails—most contain direct contact details for your assigned Corporate Traveller consultant or team. If you cannot find these, visit corporatetraveller.com.au and use the contact or support section to locate regional phone numbers or support forms, mentioning that you are querying a card transaction. Include the transaction date, exact amount, currency, and the first and last name of the traveller so they can locate the booking quickly. If you are not the traveller (for example, you’re in the finance department), also provide any internal trip or cost-centre references you have.

Question 8

What should I do if I see a Corporate Traveller charge but I didn’t authorise any travel?

Accepted Answer

First check internally whether a colleague, family member, or team you manage used a card you control for business travel booked through Corporate Traveller. Review any recent travel approvals or expense claims to see if the amount matches. If no one recognises the charge, contact Corporate Traveller with the statement details so they can confirm whether a booking exists under your card and provide specifics. You should also notify your bank or card issuer about the unrecognised transaction so they can investigate and, if necessary, block further charges or issue a new card.

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