Question 1

Why did I get a CostumeBox charge when I only browsed the website and didn’t think I completed an order?

Accepted Answer

CostumeBox may place a temporary authorisation on your card when you attempt checkout, even if the order is not fully completed, to verify that the card details are valid. If the order was not finalised, this amount should reverse automatically and not turn into a settled charge. Check your email for any order confirmation from costumebox.com.au—if you didn’t receive one, the amount showing is likely just a pending authorisation that will drop off within a few business days. If it converts into a full charge and you still believe no order was placed, contact CostumeBox support with a screenshot of the transaction for clarification.

Question 2

What are typical CostumeBox charge amounts and how do they appear on my statement?

Accepted Answer

Most CostumeBox charges are one‑time payments in AUD for specific orders, often ranging from small amounts for single accessories (e.g. $10–$40) to larger totals for multiple costumes and party packs (e.g. $80–$250+), depending on what you purchased. Your statement description will usually reference “COSTUMEBOX” or “COSTUMEBOX.COM.AU” along with the total order value including GST and shipping. If you used a Buy Now Pay Later service at checkout, your bank may show charges from that provider instead of directly from CostumeBox.

Question 3

Does CostumeBox have subscriptions or recurring billing?

Accepted Answer

CostumeBox primarily operates on a one‑time purchase model, so most customers will not see recurring or subscription‑style charges from them. If you notice multiple CostumeBox charges over consecutive months, it’s usually because separate orders were placed (for example, for different events, school dress‑up days, or seasonal holidays). Check your order history or email confirmations to see whether someone in your household has placed multiple orders using the same card. If you cannot identify one or more of the transactions, contact CostumeBox with the dates and amounts so they can investigate.

Question 4

Why do I see more than one CostumeBox charge for a single order?

Accepted Answer

Multiple CostumeBox entries can occur if your order was split into separate shipments, if there was an initial authorisation followed by the final captured amount, or if an item was refunded or adjusted after dispatch. In some cases, the original authorisation might remain visible for a short time even after the final charge is processed, but the pending hold should fall away automatically. Review your order invoice (attached to your confirmation email or available in your online account) to compare itemised totals against the transactions on your statement. If the final settled charges don’t match your invoice, contact CostumeBox support for a detailed breakdown.

Question 5

How can I cancel or change my CostumeBox order if I see an unexpected charge?

Accepted Answer

Because CostumeBox aims to dispatch orders quickly, changes and cancellations are usually only possible within a short window after placing the order. If you notice an unexpected or mistaken order, immediately use the contact details or live chat on costumebox.com.au and provide your order number, name, and the email used at checkout. If the order has not yet been packed or shipped, they may be able to cancel or modify it; if it has already been dispatched, you will likely need to follow their returns process as outlined on their website.

Question 6

How do refunds and returns work for CostumeBox purchases?

Accepted Answer

CostumeBox has a published returns and refunds policy on their website that explains which items can be returned (for example, unopened costumes or accessories) and any time limits or hygiene restrictions (often applying to wigs, makeup, and certain accessories). To request a refund, you typically need to submit a return request via their online returns or contact form, quoting your order number and explaining the issue (e.g. wrong size, faulty item, change of mind). Once your return is approved and processed, the refund is usually issued back to the original payment method, though processing times may vary depending on your bank or card provider. Shipping costs may not always be refundable, so check the specific terms on costumebox.com.au.

Question 7

How can I contact CostumeBox about a charge I don’t recognise?

Accepted Answer

Visit costumebox.com.au and go to their Contact, Help, or Customer Service section, where you’ll find the most up‑to‑date ways to reach them, such as a contact form, email address, or live chat. When you contact them, include your full name, the cardholder’s name (if different), the exact amount and date of the charge, and any order numbers you may have. Providing a screenshot of the transaction from your bank statement can also help their team locate the payment quickly and explain what it relates to. If they confirm there is no matching order, they can advise on next steps and you may also wish to speak with your bank about potential card misuse.

Question 8

What should I do if my CostumeBox order amount doesn’t match the charge on my statement?

Accepted Answer

First, compare your emailed invoice or order summary from CostumeBox with the transaction on your statement, paying attention to shipping upgrades, discounts, coupon codes, and GST. Differences can arise if an item was out of stock and removed, a discount was applied after checkout, or your shipping method was changed or upgraded. If the charged amount still seems incorrect, contact CostumeBox via their support channels and provide your order number, the invoice total, and a screenshot of the charge so they can review any adjustments or errors and issue a correction or partial refund if appropriate.

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