Courtyard by Marriott

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Courtyard by Marriott is a midscale hotel brand owned and operated by Marriott International, focused on business and leisure travelers with modern rooms, workspaces, and on-site dining and fitness facilities worldwide.

Bethesda, Maryland, United States
marriott.com
Owned by Marriott International

About Courtyard by Marriott

Courtyard by Marriott is a global hotel brand within Marriott International, designed primarily for business and leisure travelers who want comfortable, modern accommodations with practical amenities. Properties typically feature contemporary guest rooms, ergonomic workspaces, fast Wi‑Fi, on-site restaurants or bistros, meeting rooms, and fitness centers. With hundreds of locations worldwide, Courtyard hotels are often situated near business districts, airports, and popular travel hubs, and many participate fully in the Marriott Bonvoy loyalty program where guests can earn and redeem points.

A Courtyard by Marriott charge may appear on your bank or card statement for room stays, advance purchase rates, incidentals, or on-site services. Common billable items include nightly room charges and taxes, parking, restaurant or bar tabs, marketplace snacks, in-room dining (where available), and meeting room rentals. You may also see temporary authorization holds for incidentals (like potential room damage or extra charges), as well as separate or recurring charges if you booked multiple rooms, extended a stay, prepaid a nonrefundable rate, or made your reservation through the Marriott app or marriott.com using the same card. Some stays booked through online travel agencies can still result in a direct Courtyard or Marriott-branded charge, depending on the payment model.

To verify or resolve a Courtyard by Marriott charge, start by checking your email for confirmation and folio receipts from your stay, or log into your Marriott Bonvoy account or marriott.com to view past reservations and billing details. Compare the posting date and amount to your check‑in/check‑out dates, room rate, taxes, and any incidental purchases. If something doesn’t match, contact the specific Courtyard hotel where you stayed (front desk or accounting) or reach Marriott Customer Care via marriott.com, the Marriott Bonvoy app, or the phone number on your reservation. For unauthorized or unrecognized charges, report them to both the hotel/Marriott and your bank or card issuer, and request a detailed folio to clarify what was billed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Courtyard by Marriott.

  1. Courtyard Marriott Mel W Melbourne AUS

Frequently Asked Questions

Why did Courtyard by Marriott place a large pending charge or hold on my card?

Courtyard by Marriott usually places an authorization hold at check‑in to cover your estimated room charges plus a daily amount for incidentals (such as dining, parking, or damages). This is not a final charge and typically ranges from about $20–$100 per night, depending on the property and location. After you check out, the hold is adjusted to the actual final bill and any unused portion is released by your bank, which may take several business days to appear back in your available balance.

Why is my Courtyard by Marriott charge higher than the room rate I booked?

Your final Courtyard by Marriott bill often includes more than the base nightly rate. Taxes, resort or destination fees (where applicable), parking, on-site dining, marketplace purchases, and other incidentals are added at check‑out. Log into your Marriott Bonvoy account or check the emailed folio to see a line‑by‑line breakdown, or contact the hotel’s front desk or accounting team for a detailed copy of your invoice.

Does Courtyard by Marriott have subscriptions or recurring charges?

Courtyard by Marriott does not sell traditional subscriptions, but you may see recurring‑looking charges if you stay frequently or if you booked multiple consecutive nights. Each stay or room night typically posts as one combined charge after check‑out, though some banks display them as separate daily postings. If you see repeated charges you don’t recognize, compare them with your recent stays in your Marriott Bonvoy account or contact the hotel or Marriott Customer Care to confirm what each charge represents.

How do I get a copy of my Courtyard by Marriott receipt or folio to verify a charge?

You can usually retrieve your receipt by signing into your Marriott Bonvoy account on marriott.com or in the Marriott Bonvoy app and viewing your ‘Past Stays’ to download the folio. If you booked as a guest without an account, check the email address used for your reservation for a folio sent after check‑out. If you still can’t find it, call the specific Courtyard by Marriott property and ask for the front desk or accounting department to email you an itemized invoice for your stay.

How can I dispute a Courtyard by Marriott charge or request a refund?

Contact the Courtyard by Marriott hotel where the charge originated as soon as you notice an issue, and ask for a review of your folio and an adjustment if there’s an error (such as duplicate charges or incorrect incidentals). Have your reservation number, dates of stay, and the exact amount in question ready. If the hotel agrees to a refund, it will be processed back to your original payment method, but your bank may take 3–10 business days to reflect it. If you cannot resolve it directly with the hotel, you can escalate through Marriott Customer Care and, if necessary, dispute the charge with your card issuer.

Why do I see a Courtyard by Marriott charge even though I cancelled my reservation?

Depending on the rate and timing, cancellations may be subject to a fee or a one‑night room and tax charge if you cancel past the hotel’s deadline (often 24–48 hours before arrival, but this varies by property and rate type). Nonrefundable or advance purchase rates may be charged in full at booking and remain nonrefundable even if you cancel. Review your confirmation email for the specific cancellation policy for your reservation, and contact the hotel directly if you believe you cancelled within the allowed window.

How do I contact Courtyard by Marriott about an unrecognized charge on my statement?

First, try to identify which property charged you by looking at the transaction description—it often includes the city or hotel name along with "Courtyard" or "Marriott." Once identified, call that hotel’s front desk and ask to speak with a manager or the accounting department, providing the last four digits of your card, posting date, and amount. If you cannot determine the property, contact Marriott Customer Care via marriott.com or the Marriott Bonvoy app and provide your name, possible stay dates, and card details so they can help locate the charge. If the transaction appears fraudulent, notify your bank or card issuer immediately in addition to contacting Marriott.

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