Covetrus

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Covetrus is a global animal-health technology and services company that supplies products, pharmacy services, and practice management solutions to veterinary practices.

Portland, Maine, USA

About Covetrus

Covetrus is a global animal-health company that provides veterinary practices with pharmaceuticals, medical supplies, diagnostic products, and cloud-based practice management software. Formed from the merger of Henry Schein Animal Health and Vets First Choice, the company focuses on helping veterinarians manage their clinics more efficiently while improving pet-owner engagement and medication compliance. Its offerings include wholesale distribution, prescription management, and technology tools for companion-animal and equine practices.

A charge with a descriptor like “CHK REC PREAUTH Covetrus Portland ME” typically appears when a veterinary clinic or related business is using Covetrus for product ordering, prescription fulfillment, payment processing, or practice-management services. The transaction may be a one-time purchase of supplies, a recurring software or service fee, a pharmacy-related charge for client prescriptions, or a preauthorization/verification of a payment method before final settlement. In many cases, the underlying customer is a veterinary hospital, clinic, or animal-health provider using Covetrus as its backend supplier or payment processor.

If you’re unsure about a Covetrus charge, first check with the veterinary clinic or animal-health provider you recently visited, as their invoices or receipts may note Covetrus as the pharmacy, supplier, or software provider. You can also review your email confirmations and clinic statements for references to Covetrus or its online pharmacy portals. For unresolved questions, contact the veterinary practice directly with the date and amount of the charge, or reach out to Covetrus via the contact options on their website; they can help identify the associated clinic account and transaction details. If you suspect fraud, notify your bank or card issuer promptly and request to dispute the transaction while any investigation is underway.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Covetrus.

  1. 162588 CHK REC PREAUTH Covetrus Portland ME 001 162588

Frequently Asked Questions

Why do I see a charge from Covetrus when I only visited my veterinarian?

Many veterinary practices use Covetrus for their pharmacy, product ordering, or practice management software. Even though you paid your vet, the backend processing or prescription fulfillment may be handled by Covetrus, so the charge can appear under the Covetrus name on your card statement.

What does a descriptor like “CHK REC PREAUTH Covetrus Portland ME” mean?

This type of descriptor usually indicates a preauthorization or check-related verification associated with a Covetrus-managed transaction, often tied to a veterinary clinic’s account. It may appear as a pending item before the final, settled charge posts with the same or similar amount.

How can I confirm which veterinary clinic a Covetrus charge is linked to?

Start by matching the date and amount of the charge to recent visits, prescriptions, or product purchases for your pets. Then contact the most likely clinic and provide the transaction details; clinics can look up Covetrus-processed payments or prescriptions in their practice management system to confirm the charge.

Does Covetrus offer subscriptions or recurring billing that might explain monthly charges?

While pet owners typically see one-off charges related to prescriptions or products, some services—such as recurring medication refills or wellness-plan components managed through a clinic—can generate periodic or recurring Covetrus charges. Check your vet’s wellness plans, refill programs, or auto-ship settings for recurring items.

How do I request a refund or correction for a Covetrus charge I believe is incorrect?

Refunds and billing corrections are usually initiated through the veterinary clinic that ordered the product or prescribed the medication. Contact the clinic with your receipt and statement details; they can work with Covetrus to process any necessary refund or adjustment back to your original payment method.

Can Covetrus place temporary holds on my card for pharmacy or supply orders?

Yes. When an online pharmacy order or card-not-present transaction is processed, Covetrus or its payment partners may place a temporary authorization hold to verify funds. This can show as a pending charge and is either completed for the final amount or reversed if the order is cancelled or modified.

How can I contact Covetrus directly about a specific transaction?

Visit covetrus.com and navigate to the Contact or Support section, where you’ll find phone numbers and contact forms for customer and clinic support. Have your transaction date, amount, and the last four digits of your card ready so support can help identify the associated clinic and order more quickly.

Why is the charge location listed as Portland, ME when my vet is in another state?

Covetrus is headquartered in Portland, Maine, and many of its payment processing and corporate systems are based there. Regardless of your clinic’s physical location, the merchant descriptor on your statement may reference Portland, ME because that is where Covetrus’ corporate or processing entity is registered.

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