Crowne Plaza

Hotel98% confidence

Crowne Plaza is an international upscale hotel brand offering business and leisure accommodations, meeting spaces, and dining services in major cities and travel destinations worldwide.

Denham, Buckinghamshire, United Kingdom
crowneplaza.com
Owned by IHG Hotels & Resorts

About Crowne Plaza

Crowne Plaza is an international upscale hotel brand within IHG Hotels & Resorts, focused on business and leisure travelers who need comfortable stays, reliable amenities, and professional meeting facilities. Properties typically feature well-equipped guest rooms, conference and event spaces, on-site restaurants and bars, room service, fitness centers, and business services. With locations in major cities, airport hubs, and key travel destinations worldwide, Crowne Plaza hotels operate under individual property names (e.g., “Crowne Plaza Times Square Manhattan”) while sharing common service standards. Reservations can be made directly at crowneplaza.com, through the IHG One Rewards app, or via third-party travel agencies.

A Crowne Plaza charge may appear on your bank or card statement after a hotel stay, a prepaid reservation, or a purchase made at one of their properties (such as dining, spa, parking, or meeting room rental). You might also see temporary authorization holds when you check in, which cover the room rate, taxes, and a deposit for incidentals (like minibar, room service, or damages); these holds can be higher than your nightly rate and are usually released a few days after checkout if unused. Other common scenarios include advance-purchase or nonrefundable rates charged before arrival, no-show fees if you did not cancel in time, recurring charges if you booked multiple rooms or nights, and separate charges for add-ons like breakfast packages, upgrades, or late checkout.

To verify or resolve a Crowne Plaza charge, start by matching the date and amount on your statement with your travel dates, confirmation emails, or receipts from the specific hotel you stayed at. The billing descriptor often includes the hotel’s city or name along with “CROWNE PLAZA” or “IHG”; searching your email for “Crowne Plaza” or “IHG Hotels & Resorts” can help locate your reservation details. For questions, contact the hotel directly using the phone number on your confirmation or on crowneplaza.com, or reach IHG customer care via the IHG website or app. If a hold has not dropped off within 7–10 business days, or you believe you were incorrectly billed (such as duplicate charges, no-show fees, or disputed incidentals), contact the hotel’s front desk or accounting department first; if unresolved, you can escalate to IHG support and, if necessary, your card issuer.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Crowne Plaza.

  1. CROWNE PLAZA PERTH EAST PERTH AUS

Frequently Asked Questions

Why do I see a Crowne Plaza charge that is higher than my nightly room rate?

Crowne Plaza hotels typically place an authorization hold at check-in that covers your estimated total stay plus a deposit for incidentals (such as room service, minibar, parking, or damages). This hold can exceed the nightly rate and may appear as a pending charge on your card. After checkout, the hotel adjusts the total to your actual charges and releases any unused portion of the hold, which can take 3–10 business days to reflect on your account depending on your bank.

What are common Crowne Plaza charge amounts I might see on my statement?

Common Crowne Plaza charges include nightly room rates (which can range broadly based on city and season), taxes and resort or service fees, and daily parking or breakfast package fees. You may also see separate line items for restaurant or bar tabs posted to your room, meeting room rentals, or pet fees where applicable. If you booked an advance-purchase or promotional rate, the full amount may have been charged in one lump sum before your stay.

Why was I charged by Crowne Plaza after I already checked out?

It’s common for final charges to post after you leave, especially if you had pending authorizations during your stay. After checkout, the hotel reconciles your folio and posts the final charge, which may include late-posted items like restaurant checks, minibar usage, or parking fees. In some cases, a no-show fee or late checkout fee may be charged later if the hotel updated your folio after you departed. You can request a copy of your final invoice from the hotel to see a detailed breakdown.

How do I cancel or change a Crowne Plaza reservation to avoid extra charges?

To modify or cancel, go to crowneplaza.com or the IHG One Rewards app, select “Manage Reservations,” and enter your confirmation details, or contact the hotel directly. Most flexible rates allow cancellation up to a certain time before arrival (often 24–72 hours), while advance-purchase and special promotional rates may be nonrefundable. If you cancel after the deadline or don’t show up, you may be charged a one-night room and tax fee or the full prepaid amount, depending on the rate rules listed in your confirmation email.

How can I request a refund or dispute a Crowne Plaza charge I don’t recognize?

First, contact the specific Crowne Plaza hotel shown in your confirmation, as they manage billing for your stay and can quickly review your folio for errors or duplicate charges. Provide your full name, stay dates, confirmation number, and a screenshot or description of the charge from your bank statement. If the hotel confirms an error, they can process a reversal or adjustment; refunds typically take a few business days to appear, depending on your card issuer. If you cannot resolve the issue directly, you can escalate via IHG customer care on crowneplaza.com or through your bank’s dispute process.

Why do I see a small or temporary Crowne Plaza authorization that later disappeared?

Crowne Plaza, like many hotels, may place a small test authorization when you first provide a card (for example, at booking or check-in) to verify that the card is valid. This can appear as a small pending amount or a hold for the estimated cost of your stay and incidentals. These are not final charges and are released or adjusted once your actual stay is billed; the pending line may simply vanish from your online statement after your bank releases the hold.

How can I get a copy of my Crowne Plaza receipt or see what was billed to my room?

You can request an itemized folio from the hotel’s front desk at checkout or by emailing or calling the property’s accounting or reservations department after your stay. Many Crowne Plaza hotels also email receipts automatically to the address on file, and IHG One Rewards members can often view stay details through their online account or app. Having this folio allows you to match each room night, tax, and incidental charge to the total that appears on your card statement.

This merchant is in the Hotel category

Browse all

Related Merchants

Novotel
YHA
Mantra Hotels
Sofitel
Shiv Niwas Palace

Compare Crowne Plaza

vsNovotelvsYHAvsMantra Hotels

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you