Question 1

Why was I charged by Dasi even though I don’t remember buying anything?

Accepted Answer

Dasi operates on a subscription model—when you sign up and enter your card details, you agree to recurring monthly billing for access to their online dance and fitness videos. A standalone “DASI” charge on your statement is most likely your monthly subscription renewal rather than a one‑time purchase. Log into your account at dasi.dance using any email addresses you might have used to confirm whether an active subscription exists.

Question 2

How much does a Dasi subscription typically cost and how often am I billed?

Accepted Answer

On its public site, Dasi advertises a flat monthly subscription price for unlimited access to its library of classes, and bills your card once per month until you cancel. While the exact price can change over time or by region, you should see the same amount charged each billing cycle. You can view the current fee and your active plan details in your account settings on dasi.dance before the next renewal.([dasi.dance](https://dasi.dance/?utm_source=openai))

Question 3

How do I cancel my Dasi subscription so the charges stop?

Accepted Answer

To cancel, sign into your Dasi account on dasi.dance, go to your subscription or billing section, and use the cancellation option provided (the site notes that cancellation can be done directly via the platform). Once you complete cancellation, future renewals should stop, but you may retain access until the end of your current paid period. If you cannot access your account, email their support address listed on the website and request cancellation from the card and email you used to sign up.([dasi.dance](https://dasi.dance/?utm_source=openai))

Question 4

Can I get a refund for a recent Dasi charge I didn’t intend to make?

Accepted Answer

Dasi’s terms of use state that subscription fees are generally non‑refundable, but you can still contact them to explain your situation—for example, if there was an accidental renewal or an unauthorized household purchase. Provide the date and amount of the charge, the last four digits of your card, and the email tied to the account. If they decline a refund and you believe the charge is fraudulent, contact your card issuer to dispute the transaction.

Question 5

Why do I see multiple Dasi charges or a small temporary amount on my card?

Accepted Answer

Multiple Dasi charges in a short period can happen if there were failed payment attempts followed by a successful one, or if you changed plans or reactivated a subscription. A small temporary amount may reflect a card authorization check when you first added your card, which should drop off automatically. Review your billing history in your Dasi account and, if amounts still look incorrect, contact Dasi support and then your bank if needed.([dasi.dance](https://dasi.dance/documents/terms-of-use-en.pdf?utm_source=openai))

Question 6

How can I verify which account or user a Dasi charge belongs to?

Accepted Answer

Because Dasi is accessed via email‑based accounts, start by checking all email addresses you or your family members use for any registration or payment confirmation messages from Dasi. Then try logging in with those emails on dasi.dance and review the subscription section for recent payments. If you still can’t locate the account, send Dasi’s support team the exact transaction date, amount, and the first and last name on the card so they can help identify the associated profile.

Question 7

What should I do if I suspect a fraudulent Dasi subscription on my card?

Accepted Answer

If neither you nor anyone you know authorized the subscription, first email Dasi using the contact information on their website, state that the charge appears unauthorized, and request that the account be cancelled and no further billing occur. Immediately afterward, call your card issuer, report the transaction as unauthorized, ask for your card to be blocked or replaced, and follow their dispute process so you are protected against additional fraudulent charges.

Question 8

How do I get a receipt or invoice for my Dasi charges?

Accepted Answer

Receipts for Dasi subscription payments are typically sent to the email address used at sign‑up and may also be available in your account billing history. Check your inbox and spam folder for messages from Dasi or dasi.dance around the transaction date. If you can’t find them, log into your account to download invoices where available, or contact Dasi support with your account email and transaction details to request a copy.

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