dbrand

Electronics96% confidence

dbrand is a consumer electronics accessories company known for its customizable skins, cases, screen protectors, and other protection products for phones, laptops, gaming consoles, and handheld devices.

Toronto, Ontario, Canada
dbrand.com

About dbrand

dbrand is a Toronto-based company that designs and sells high-quality skins, cases, screen protectors, and other accessories for popular consumer electronics, including smartphones, laptops, tablets, gaming consoles, and handheld gaming devices. They are particularly known for their precise-fit vinyl skins in a wide range of textures and finishes (such as matte, carbon fiber, leather, and special collaborations), as well as protective cases and tempered glass designed to both protect and customize the look of devices.

A charge from dbrand typically appears on your statement after you place an order through their website for skins, cases, screen protectors, or other accessories. The descriptor may include references like “DBRAND” and sometimes a payment processor or platform indicator (such as Shopify, shown as “SP”). This charge is usually a one-time purchase rather than a recurring subscription, although multiple separate orders will show as multiple charges.

If you have questions about a dbrand charge, start by checking your email for an order confirmation from dbrand and your account (if you created one) on their website for order history and invoices. You can contact their support team through the help or contact section on dbrand.com, providing your order number, email address used at checkout, and a screenshot of the charge if needed. For suspected unauthorized transactions, they typically recommend reaching out to support first so they can search by card details or email, and then contacting your bank or card issuer to dispute the charge if it cannot be matched to an order.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to dbrand.

  1. SP DBRAND TORONTO CD 013593

Frequently Asked Questions

Why do I see a charge from dbrand on my card statement?

You’ll see a charge from dbrand if you purchased skins, cases, screen protectors, or other accessories from dbrand.com. Check your email for a dbrand order confirmation around the date of the charge and review your order history on their website if you created an account.

Is the dbrand charge a subscription or recurring payment?

No, dbrand primarily processes one-time charges for each order placed on dbrand.com. They do not typically offer subscription products, so multiple dbrand charges usually correspond to multiple separate orders you or someone with access to your card placed.

Why does my statement say “SP DBRAND” or mention Toronto?

“SP” in the descriptor commonly indicates Shopify Payments, the payment platform dbrand uses, and “Toronto” refers to their base of operations in Ontario, Canada. The actual merchant is dbrand, and this is normal for legitimate purchases from their website.

How can I get a copy of my dbrand receipt or invoice for this charge?

Locate the order confirmation email sent by dbrand at the time of purchase, which includes your receipt and order details. If you can’t find it, you can contact dbrand support via their website with the email address used at checkout and the last 4 digits of your card so they can look up and resend your order information.

How do I change or cancel a dbrand order after I see the charge?

Because dbrand often processes and ships orders quickly, changes or cancellations are time-sensitive. Visit dbrand.com, go to the support/contact page, and submit a request including your order number as soon as possible. If the order has not yet entered fulfillment, they may be able to modify or cancel it; otherwise, you may need to pursue a return according to their policy.

How do I request a refund for a dbrand purchase?

Refunds typically depend on dbrand’s return and warranty policies. Check the Returns or FAQ section on dbrand.com for current rules, then contact their support team with your order number, photos (if there is a defect or shipping issue), and a description of the problem. If eligible, they’ll outline the next steps for returning products or receiving a refund or replacement.

Why do I see two similar dbrand charges on my card?

Two dbrand charges can result from placing two separate orders, an order edit that required a re-charge, or an authorization hold that later posted as a final charge. Check for multiple order confirmation emails on the same day. If you only placed one order, contact dbrand support with details so they can verify whether one of the charges is an authorization that will drop off or if an error occurred.

How can I contact dbrand about a suspicious or unrecognized charge?

Go to dbrand.com and use the support or contact link to reach their customer service team. Include the date and amount of the charge, the card brand and last 4 digits, and any descriptor text from your statement (such as “SP DBRAND TORONTO”), so they can search their system. If they cannot find a matching order, contact your bank or card issuer to report and dispute the transaction.

This merchant is in the Electronics category

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