DDUP Business Service AU Pty Ltd is an Australian company that operates thepartshome.com.au, a wholesale supplier of mobile phone replacement parts and related repair components.
DDUP Business Service AU Pty Ltd is an Australian electronics parts wholesaler based in Melbourne, Victoria. The company operates thepartshome.com.au, a business-focused online store specialising in mobile phone replacement parts and related repair components. They typically supply items such as replacement screens, batteries, charging ports, back covers, camera modules, adhesive kits, and small internal components used by repair shops, refurbishers, and IT service providers. Their catalogue is oriented toward trade and business customers, but in many cases individual consumers can also purchase parts directly through the website.
A charge from DDUP Business Service AU Pty Ltd or THEPARTSHOME.COM.AU may appear on your bank or card statement when you (or someone in your household or business) order mobile phone parts or repair components through their website. This could be for a one-time purchase of specific parts, a bulk/wholesale order, or repeat orders placed on different dates. Some banks may abbreviate the description to "DDUP BUSINESS SERVICE" or similar. In some situations, you might also see a temporary pre-authorisation amount when you place an order or update your payment details; this hold is used to verify your card and is usually reversed automatically after a few days if the order is not completed.
If you don’t recognise this charge, start by checking your email for order confirmations or invoices from thepartshome.com.au around the transaction date, and ask colleagues or family members who may have ordered repair parts. Log in to your account on thepartshome.com.au (if you created one) to review your order history, downloadable invoices, and payment details. For billing questions or to dispute an order, use the contact or support page on their website to reach customer service, providing your full name, transaction date, and the amount shown on your statement. If you still cannot match the charge to a valid order, contact your bank or card issuer to discuss next steps or to raise a formal dispute.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to DDUP Business Service AU Pty Ltd.
Why was I charged by DDUP Business Service AU Pty Ltd / THEPARTSHOME.COM.AU?
This charge usually relates to an order placed on thepartshome.com.au for mobile phone replacement parts or related repair components. The amount should match the total of your online order, including GST and any shipping fees selected at checkout. Check your email inbox (and spam folder) for an order confirmation from thepartshome.com.au around the same date as the charge. If you have a business account with them, it may correspond to a staff member or technician placing an authorised parts order.
What are typical purchase amounts from thepartshome.com.au?
Order values can vary widely depending on the type and quantity of parts you buy. Small components and accessories can be relatively low-cost, while full display assemblies and bulk wholesale parts orders can be significantly higher. It’s common to see charges that correspond closely to a rounded invoice total, such as AU$50–AU$300 for multi-item or bulk orders. To verify, compare the exact amount on your statement with any invoices or tax receipts you’ve received from thepartshome.com.au.
Does DDUP Business Service AU Pty Ltd offer subscriptions or recurring billing?
Thepartshome.com.au mainly operates on a per-order basis, where you pay at checkout for each individual purchase of parts. Some business customers may place frequent or repeat orders, which can make charges appear regularly on statements, but these are separate transactions rather than an automatic subscription fee. If you see multiple charges, log into your account (if you have one) to confirm whether there were multiple orders placed on different dates.
Why do I see a small or duplicate pending charge from DDUP Business Service AU Pty Ltd?
You may see a small or duplicate pending charge if your bank has placed an authorisation hold when you submitted your payment details on thepartshome.com.au. This is a temporary check to verify that your card is valid and has sufficient funds before the actual order is processed. Authorisation holds typically drop off and disappear from your online banking within a few business days, and only the final settled transaction (matching your invoice) should remain. If a pending hold does not clear after several days, contact your bank or card issuer for assistance.
How can I get a copy of my invoice or receipt for a DDUP Business Service AU Pty Ltd charge?
If you created an account when ordering, log in to thepartshome.com.au and navigate to your order history or account dashboard to download invoices and receipts. You can also search your email for order or shipment confirmation messages that usually include a tax invoice attachment or link. If you cannot locate the documentation, use the contact details on their website to request a copy, providing your name, approximate order date, and the last four digits of the card used.
How do I change, cancel, or return an order from thepartshome.com.au?
Order changes or cancellations are usually only possible before the order has been packed or shipped, so contact them as soon as possible using the support or contact page on thepartshome.com.au. For returns, most parts suppliers require that items be unused, in original packaging, and returned within a specified timeframe, often with a returns authorisation number. Check the returns, warranty, or terms and conditions section on their website for the exact policy and any restocking fees that may apply. Always reference your order number when requesting a change, cancellation, or return.
How can I request a refund or dispute a charge from DDUP Business Service AU Pty Ltd?
Start by confirming the charge against your orders and invoices from thepartshome.com.au. If you believe you were charged incorrectly—such as a duplicate payment, incorrect amount, or an order you did not place—contact their customer service through the website with full details of the transaction. They can review your order, advise whether a refund or adjustment is possible, and explain the expected processing time back to your card or bank account. If you cannot resolve the issue directly, you can then contact your bank or card issuer to initiate a chargeback or formal dispute.
How can I contact DDUP Business Service AU Pty Ltd about a mystery charge?
Go to thepartshome.com.au and look for the "Contact," "Support," or "Customer Service" section, which will list their preferred contact methods (such as a web form, phone number, or email address). When you reach out, include your full name, the exact amount and date of the charge, and any order numbers or screenshots from your bank statement. Providing clear information helps them quickly locate the transaction in their system and respond with an explanation, invoice copy, or next steps for a refund or dispute if needed.