Question 1

What does a credit card charge labeled “*UGGTEVASANU” mean?

Accepted Answer

A charge labeled “*UGGTEVASANU” is most likely a transaction processed by Deckers Brands’ direct-to-consumer operations and tied to one of its footwear brands, specifically UGG, Teva, or Sanuk. Deckers sometimes uses combined or abbreviated brand identifiers (e.g., references to UGG, Teva, and Sanuk) in its billing descriptors instead of the exact website name.

Question 2

How can I confirm which order caused the “*UGGTEVASANU” charge?

Accepted Answer

Search your email for order confirmations from UGG, Teva, or Sanuk around the transaction date, and compare the total amount including tax and shipping. Then log into the corresponding brand account (e.g., ugg.com, teva.com, sanuk.com) and check your order history. If you still cannot match the amount, contact that brand’s customer care with the date, amount, and last four digits of your card so they can look up the charge in their Deckers payment system.

Question 3

Could “*UGGTEVASANU” be an authorization hold rather than a final charge?

Accepted Answer

Yes. Deckers’ e‑commerce sites may place a temporary authorization hold when you place or modify an order, or when back‑ordered items are preparing to ship.([teva.com](https://www.teva.com/terms-and-conditions?utm_source=openai)) These holds can appear as unfamiliar descriptors and may fall off after a few days if the order is canceled or not completed. Check whether the transaction remains “pending” or posts as a final charge on your statement.

Question 4

Why is the descriptor “*UGGTEVASANU” instead of just showing the brand like UGG or Teva?

Accepted Answer

Deckers processes payments for several brands on shared platforms. To fit card-network character limits and internal routing requirements, it often uses compressed descriptors that reference multiple brands (UGG, Teva, Sanuk) in one string. This is similar to other known Deckers descriptors, such as “DECKERSCONS” or “Deckers*UGG,” which combine the corporate name with a brand name.

Question 5

How do I request a refund for a purchase that appears as “*UGGTEVASANU”?

Accepted Answer

Refunds must be handled through the brand where you purchased—UGG, Teva, or Sanuk—not your bank initially. Start by reviewing the brand’s return policy on its official website and initiating a return or exchange there. Once the return is processed, the refund will be issued back through Deckers’ payment system to your original card, and you should see a corresponding credit on your statement within the timeframe specified by the brand and your bank.

Question 6

Can Deckers or its brands help if I suspect the “*UGGTEVASANU” charge is fraudulent?

Accepted Answer

Yes. If you think the charge is fraudulent, first confirm that no one with access to your card placed an order on any Deckers-owned site. Then contact the relevant brand’s customer care or Deckers via deckers.com/contact with the transaction date, amount, and any reference numbers; they can verify whether an order exists under your card details.([deckers.com](https://deckers.com/contact?utm_source=openai)) If they cannot locate a matching order, immediately report the transaction to your bank or card issuer and request a card replacement.

Question 7

Are there common amounts or patterns for charges like “*UGGTEVASANU”?

Accepted Answer

These charges typically correspond to the full order total from an official UGG, Teva, or Sanuk website, including product price, tax, and shipping. You may see multiple smaller charges if an order was split into separate shipments, or a small $1–$2 temporary hold used to validate your card. If you see repeated similar amounts monthly, review your accounts to ensure you did not enroll in any recurring services, such as care plans or membership-style programs associated with a Deckers brand.

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