Desenio

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Desenio is an online retailer specializing in affordable wall art, posters, and frames with a focus on Scandinavian design.

Stockholm, Sweden
desenio.com
Owned by Desenio Group AB

About Desenio

Desenio is an online art and home décor retailer that offers a wide range of posters, prints, and frames, often featuring Scandinavian and contemporary design styles. Customers can browse curated collections, gallery wall sets, and themed artwork for living rooms, bedrooms, offices, and other interiors. The company ships to numerous countries and sells primarily through its website rather than physical stores.

A charge labeled something like “AplPay DESENIO” on your card statement typically indicates an online purchase made from Desenio using Apple Pay as the payment method. This may be for a one-time order of posters, frames, or gallery wall sets. Desenio does not generally operate on a subscription model, so most charges are single transactions tied to a specific order number and email confirmation.

If you have questions about a Desenio charge, first search your email (including spam/junk) for an order confirmation from Desenio and compare the amounts and dates. You can also log into your Desenio account, if you created one, to review order history and invoices. For unresolved issues, contact Desenio’s customer service via their website contact form, providing the last four digits of the card used, the transaction date, and the billed amount so they can trace the payment. If you still suspect fraud after checking with Desenio, reach out to your bank or card issuer to dispute the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Desenio.

  1. AplPay DESENIO CHICAGO IL

Frequently Asked Questions

Why do I see an “AplPay DESENIO” charge on my card statement?

This indicates you made (or someone with access to your device made) a purchase from Desenio using Apple Pay. The charge corresponds to an order for posters, prints, or frames placed through their website or mobile checkout.

Does Desenio have any subscription or recurring charges?

No, Desenio primarily sells products on a one-time purchase basis and does not typically offer subscription or recurring billing. If you see multiple charges, they are usually separate orders or adjustments such as re-billing after a failed payment.

How can I find the order linked to my Desenio charge?

Check your email inbox (and spam folder) for an order confirmation from Desenio around the transaction date. You can also log into your account on desenio.com to view order history or use their support contact form with your name, email, transaction date, and amount to help them locate the matching order.

How do I request a refund or return from Desenio?

Visit desenio.com and go to their Customer Service or Returns section to review the return policy and instructions. Typically, you must register your return within a specified period, then send the unused items back; refunds are processed to the original payment method once the return is received and approved.

Can Desenio place small temporary or duplicate-looking charges on my card?

When you pay through Apple Pay or a card, your bank may show an initial authorization hold before the final amount posts. This can look like a duplicate or pending charge but usually corrects itself within a few days. Only the captured final amount should remain on your statement.

How can I contact Desenio about a billing or payment issue?

Go to desenio.com and use the Help/Customer Service or Contact page to submit a request. Provide your order number (if available), the email used at checkout, the date of the charge, and the last four digits of the card so they can quickly investigate the payment.

What are typical charge amounts from Desenio?

Desenio charges vary widely depending on the number and size of posters and frames ordered, plus shipping. Small orders might be a modest amount, while larger gallery wall sets or framed prints can result in higher one-time charges that combine product and shipping costs.

How do I change or cancel a Desenio order after being charged?

Orders are often processed quickly, so changes or cancellations are only sometimes possible. If you need to modify or cancel, contact Desenio customer service immediately through their website with your order number. If the order has already shipped, you’ll usually need to follow their return process instead.

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