Question 1

Why am I seeing a Dicker Data charge when they don’t sell to the public?

Accepted Answer

Dicker Data is a wholesale distributor, so most end‑users don’t buy from them directly. If you see this charge, it’s likely because your business or IT department has an account with Dicker Data, or your managed service provider (MSP) or IT reseller processed an order or subscription using your company card. Check recent IT purchases, licensing renewals, or cloud subscriptions that may have been fulfilled through a reseller partnered with Dicker Data. Your internal purchasing/IT team or MSP should be able to match the charge to a specific invoice or project.

Question 2

What types of purchases typically generate a Dicker Data charge and in what amounts?

Accepted Answer

Dicker Data charges usually relate to IT hardware (PCs, laptops, servers, networking gear), software licensing, or cloud services. Amounts can range from smaller monthly cloud bills (often in the tens or hundreds of dollars) to larger one‑off hardware orders running into the thousands, depending on your business needs. Many businesses see regular monthly or annual Dicker Data charges tied to Microsoft CSP/365, security, or other subscription renewals. The exact pricing is negotiated or set via your reseller agreement, so check your Dicker Data invoice or your IT provider’s quote for specific line‑item amounts.

Question 3

Why do I see a small or pending Dicker Data charge on my card?

Accepted Answer

A small or pending Dicker Data charge may be an authorization hold used to verify a new or updated payment card on a reseller account, or to pre‑authorize funds before shipping higher‑value orders. Authorization holds do not represent a final sale and typically fall off or convert to the final settled charge within a few business days, depending on your bank. If a small pending amount remains for more than a week, contact your bank and your Dicker Data account manager or billing team with the date, amount, and last four digits of the card so they can investigate.

Question 4

How do I cancel or stop recurring Dicker Data charges for cloud or software subscriptions?

Accepted Answer

Recurring charges from Dicker Data are usually tied to active cloud subscriptions (for example, Microsoft 365, Azure, or other vendor services) or software licensing managed through your reseller account. To cancel or change these, you generally need to submit a request through your Dicker Data reseller portal or contact your Dicker Data account manager or IT provider who manages the subscription. Be aware that many vendor programs require notice before the renewal date and may enforce minimum terms or early‑termination conditions. Always confirm effective cancellation dates and any remaining obligations in writing or via an updated invoice/statement.

Question 5

How can I request a refund or credit for a Dicker Data transaction I don’t recognize or is incorrect?

Accepted Answer

If you believe a Dicker Data charge is incorrect, start by locating the corresponding invoice in your Dicker Data reseller portal or through your IT provider, and verify quantities, products, and dates. For business customers with a direct account, contact the Dicker Data accounts or credit team via the contact details on dickerdata.com.au, providing the invoice number, charge amount, and a brief explanation (for example, duplicate billing, wrong product, or cancelled order). Refunds are normally issued as credits or reversals in line with Dicker Data and vendor return/RMA policies, which may require that goods are unopened, in resalable condition, and returned within a set timeframe. If you are an end‑user, you’ll usually need to work through your MSP or reseller, who will liaise with Dicker Data on your behalf.

Question 6

How do I contact Dicker Data about a billing or payment issue?

Accepted Answer

To discuss billing, log in to your reseller account at dickerdata.com.au to retrieve invoice numbers and account information, then use the “Contact” or “Support” options on the website to reach the accounts or credit control team. You can also contact your assigned Dicker Data account manager directly if you have one, as they can coordinate with internal finance teams. Always include your account ID, ABN (if applicable), invoice or order number, and a screenshot of the bank statement entry so they can quickly identify the transaction.

Question 7

Can I pause or adjust the quantity of licenses or services billed by Dicker Data?

Accepted Answer

Yes, many cloud and software licensing programs distributed by Dicker Data allow you to adjust seat counts, service tiers, or billing frequency, though some vendors enforce minimum commitments or fixed terms. To make changes, submit a modification request through your Dicker Data reseller portal or contact your IT provider or account manager with the affected subscription IDs and the desired new quantities or plans. Changes may only take effect from the next billing cycle, and mid‑cycle reductions are sometimes not credited depending on vendor policy, so review the specific terms for each subscription.

Question 8

What should I do if the name on the statement is Dicker Data but the purchase was arranged by my MSP or IT reseller?

Accepted Answer

Many MSPs and IT resellers source products and services from Dicker Data, so your card may be charged directly by Dicker Data even though you worked with another company. In this case, contact your MSP/reseller first and ask for the invoice or quote that matches the date and amount of the charge; they can confirm the items and liaise with Dicker Data if any corrections are needed. If your MSP cannot identify the transaction, gather all details (date, amount, card used, and any reference numbers) and then reach out to Dicker Data’s accounts team via their website so they can trace the charge within their systems.

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