Digital Imaging Express Pty Ltd

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Digital Imaging Express Pty Ltd is an Australian e‑commerce and retail company trading as digiDirect (and more recently Mwave), specializing in cameras, photography equipment, computers, and consumer electronics.

Strathfield South, New South Wales, Australia
digidirect.com.au

About Digital Imaging Express Pty Ltd

Digital Imaging Express Pty Ltd is an Australian proprietary company that trades primarily under the consumer brand digiDirect, a well-known camera, photography, and electronics retailer with both online and physical store operations. The company sells digital cameras, lenses, lighting, audio gear, drones, computers, monitors, accessories, and related imaging products to consumers, professionals, and government and business customers. It is registered under ABN 92 122 703 806 and is based in Strathfield South, New South Wales, with business names including "DIGIDIRECT", "Digidirect Australia" and, more recently, "MWAVE" assigned to the same entity.([abr.business.gov.au](https://abr.business.gov.au/ABN/View/92122703806?utm_source=openai))

A charge showing as "DIGITAL IMAGING EXPRESS PTY" (or similar) on a card statement is typically a purchase made through digiDirect’s website or one of its stores, or potentially via Mwave now that this business name is also registered to the same company. Common transactions include one‑off purchases of cameras, lenses, computers or accessories; online orders for delivery or click‑and‑collect; and occasional promotional voucher or discounted purchases run in partnership with third parties such as Optus or Studio 19 Rentals.([digidirect.com.au](https://www.digidirect.com.au/terms-optus?utm_source=openai))

If you have questions about a charge from Digital Imaging Express Pty Ltd, start by checking order confirmation emails from digiDirect or Mwave and logging into your account on their website to view your order history and invoices. Compare the transaction date and amount to your recent orders, including any pre‑orders or back‑ordered items that may have been charged only when stock shipped. If you still can’t match the transaction, contact digiDirect customer support through their official website or store contact details, and provide the last four digits of your card, the transaction date, and the exact amount so they can locate the order. If the merchant cannot find a corresponding invoice and you suspect fraud or misuse, contact your card issuer to dispute the transaction or request a card replacement.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Digital Imaging Express Pty Ltd.

  1. DIGITAL IMAGING EXPRESS PTY

Frequently Asked Questions

Why does my bank statement show a charge from "DIGITAL IMAGING EXPRESS PTY" instead of digiDirect or Mwave?

Digital Imaging Express Pty Ltd is the underlying legal company name behind the retail brands digiDirect (and more recently Mwave). Card statements sometimes display the legal entity name rather than the trading name, so purchases made on digidirect.com.au, mwave.com.au, or in a digiDirect store may show as DIGITAL IMAGING EXPRESS PTY on your statement.

What types of purchases commonly appear as charges from Digital Imaging Express Pty Ltd?

Most charges relate to one‑off purchases of cameras, lenses, lighting, audio gear, drones, computers, monitors, and related accessories from digiDirect or Mwave. Charges can also be for online orders, click‑and‑collect purchases, extended warranties, or promotional voucher redemptions run in partnership with other brands.

Does Digital Imaging Express Pty Ltd run subscriptions or recurring billing?

Digital Imaging Express Pty Ltd’s primary business is selling physical products, so most transactions are one‑off charges rather than subscriptions. However, you may see multiple charges if you place several separate orders, if a large order is split into multiple shipments, or if you are using a rental or payment‑plan partner such as Studio 19 Rentals, in which case some payments may come from that partner rather than directly from Digital Imaging Express Pty Ltd.([digidirect.com.au](https://www.digidirect.com.au/pages/polygon-group?utm_source=openai))

How can I verify which order a Digital Imaging Express Pty Ltd charge relates to?

Log in to your digiDirect or Mwave account and check your recent orders, invoices, and payment history, then match the transaction date and amount with the charge on your bank statement. Also search your email inbox for order confirmations or shipping notifications from digiDirect or Mwave around the same date. If you still can’t match the charge, contact customer service with the exact transaction date, amount, and last four digits of your card.

How do I request a refund or return for an order from Digital Imaging Express Pty Ltd?

To request a refund or return, go to digidirect.com.au and review their returns and warranty policy, then lodge a return request or contact customer support with your order number, product details, and reason for return. For in‑store purchases, you can usually return to the store with the original receipt and the product in resalable condition, subject to the store’s returns policy and any applicable Australian Consumer Law rights.

Why did I see a small or temporary pending charge from Digital Imaging Express Pty Ltd?

Small or pending charges can occur when your card is authorized for an online order, a pre‑order, or when verifying a payment method. These authorization holds may temporarily appear on your statement and then drop off or be replaced by the final settled amount once the order has been confirmed and shipped.

How can I contact Digital Imaging Express Pty Ltd about a billing issue?

Visit digidirect.com.au and use the Contact or Help section to reach customer support via web form, email, or phone. Provide your full name, order number (if available), transaction date, amount, and the descriptor shown on your bank statement (e.g., DIGITAL IMAGING EXPRESS PTY) so they can quickly locate your transaction.

Could a Digital Imaging Express Pty Ltd charge be related to a promotion or voucher I used?

Yes. Digital Imaging Express Pty Ltd frequently runs promotions with partners such as Optus or Studio 19 Rentals where you receive digiDirect eVouchers or special offers. In those cases, any amount charged above the voucher value or for eligible products will still be processed by Digital Imaging Express Pty Ltd and may appear on your statement under that name.([digidirect.com.au](https://www.digidirect.com.au/terms-optus?utm_source=openai))

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