DoubleTree by Hilton

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DoubleTree by Hilton is a global upscale hotel brand operated by Hilton, offering full-service accommodations, meeting facilities, and amenities for business and leisure travelers. This charge is specifically from the DoubleTree by Hilton Hotel Alice Springs in Australia.

McLean, VA
hilton.com
Owned by Hilton Worldwide Holdings Inc.

About DoubleTree by Hilton

DoubleTree by Hilton is an upscale hotel brand within the Hilton portfolio, known for its warm chocolate chip cookie welcome, full-service amenities, and business‑friendly facilities. The DoubleTree by Hilton Hotel Alice Springs is located in Alice Springs, Northern Territory, Australia, and caters to both leisure guests exploring the Red Centre and business travelers attending meetings or events. The property typically offers guest rooms and suites, on‑site restaurants and bars, meeting and event spaces, a pool and fitness facilities, and paid services such as room service and laundry.

A charge from “DoubleTree by Hilton Alice Springs” or similar wording may appear on your bank or card statement after a hotel stay, even if you booked through a third‑party site. Common reasons for charges include your room rate, taxes and fees, restaurant or bar tabs, minibar usage, parking, spa or recreational services, and other incidentals charged to your room. You may also see a preauthorization hold placed at check‑in to cover estimated room and incidental costs; this hold can appear as a pending or temporary charge and is usually released a few days after check‑out, depending on your bank. Recurring or multiple charges can occur if you had multiple rooms, extended your stay, or if certain deposits and final charges posted on different days.

If you’re unsure about a DoubleTree by Hilton Alice Springs charge, start by reviewing your email confirmation, folio, or receipt from Hilton or the booking site you used, and compare the dates and amounts with your travel history. Guests can access past invoices through their Hilton Honors account on hilton.com or the Hilton app if the stay was booked under that account; otherwise, you can contact the hotel’s front desk or billing department directly using the contact details on the Hilton website and request a copy of your folio. For any discrepancies—such as duplicate charges, incorrect incidental fees, or unrecognized dates—reach out to the hotel first, then to Hilton customer support if needed, and finally to your bank or card issuer to dispute the transaction if it cannot be resolved with the property.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to DoubleTree by Hilton.

  1. DoubleTree Alice Springs Alice Spring AU
  2. Hilton DT Alice Spring Alice Springs AUS

Frequently Asked Questions

Why did DoubleTree by Hilton Hotel Alice Springs place a larger amount as a pending charge on my card?

At check‑in, DoubleTree by Hilton Hotel Alice Springs typically places a preauthorization hold on your card to cover the total estimated room charges plus a daily allowance for incidentals such as dining, minibar, or room service. This hold often exceeds your nightly room rate and may appear as a larger pending amount. After you check out and your final bill is processed, the hotel will charge the actual total and release any unused portion of the hold, which your bank may take a few business days to reflect.

What types of charges can I expect from DoubleTree by Hilton Hotel Alice Springs on my statement?

You may see separate or combined charges for the nightly room rate, local taxes and fees, restaurant or bar bills charged to your room, minibar items, room service, parking (if applicable), and other incidentals like laundry or paid activities. If you extended your stay, changed room types, or had multiple rooms, those adjustments can result in multiple transactions. Some charges may post a day or two after check‑out, especially if late‑reported incidentals were added to your folio.

Why do I see a DoubleTree by Hilton Alice Springs charge even though I booked through another website?

Even when you book through an online travel agency (OTA) such as Booking.com or Expedia, DoubleTree by Hilton Hotel Alice Springs may still charge you directly for certain items. The third‑party site may collect payment for the base room rate, while the hotel charges you separately for incidentals, taxes not included in the original booking, or on‑property spending like meals and drinks. Review both your OTA confirmation and your hotel folio to see how the total cost was split between the booking site and the hotel.

How can I get a copy of my invoice or folio from DoubleTree by Hilton Hotel Alice Springs?

If you provided your Hilton Honors number when booking or at check‑in, you can usually view and download your folio by logging into your account at hilton.com or in the Hilton app and checking your past stays. If you did not use a Hilton Honors account, contact the DoubleTree by Hilton Hotel Alice Springs directly via the phone or email listed on its page at hilton.com and request a copy of your invoice. Be prepared to provide your full name, stay dates, and the last four digits of the card that was charged so the staff can locate your reservation.

What should I do if I think I was overcharged or see a duplicate DoubleTree by Hilton Alice Springs transaction?

Start by comparing the charge to your final folio from the hotel, checking for multiple rooms, added nights, or incidentals that may explain the amount. If you still believe there’s an error or see what looks like a duplicate charge, contact the hotel’s front desk or accounting department directly and ask them to review your bill; they can often correct or reverse mistaken charges. If the hotel confirms the charge is incorrect but it has already posted, request a refund receipt, and if you cannot reach a resolution, contact Hilton customer support and your bank or card issuer to dispute the transaction.

Can I get a refund for a cancelled reservation at DoubleTree by Hilton Hotel Alice Springs?

Refund eligibility depends on the rate type and cancellation policy you selected when booking. Flexible rates usually allow free cancellation up to a certain deadline before arrival, after which a one‑night charge or full stay amount may apply, while advance purchase or non‑refundable rates typically do not allow refunds. Check the cancellation terms in your confirmation email or in your reservation details at hilton.com; if you believe you were charged in error, contact the hotel directly to request an exception or clarification.

Why was I charged by DoubleTree by Hilton Alice Springs after I checked out?

It’s common for some charges to post after departure if items such as minibar consumption, late‑reported restaurant bills, damages, or parking fees were added to your room after your initial folio was printed. In some cases, the preauthorization hold converts to a final charge a day or two later, which can look like a new transaction even though it replaces the pending one. If the post‑stay charge doesn’t match your expectations, contact the hotel and ask for an updated folio showing the additional items.

How can I contact DoubleTree by Hilton Hotel Alice Springs about a charge on my card?

Go to hilton.com and search for “DoubleTree by Hilton Hotel Alice Springs” to find the property’s dedicated page, which lists its direct phone number and contact details. Calling the hotel and asking for the front desk or accounting department is usually the fastest way to resolve billing questions, request a folio, or clarify a charge. You can also reach out to Hilton customer support via the Hilton website, app, or customer service phone numbers if you’re unable to connect with the hotel directly or if your issue involves a Hilton Honors account or points.

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