DPI Merchandising

E-commerce95% confidence

DPI Merchandising is a video game and entertainment merchandise company that designs, manufactures, and operates official online gear stores for major gaming brands and publishers.

Denver, Colorado, United States
dpipromo.com
Owned by Embracer Group (via PLAION)

About DPI Merchandising

DPI Merchandising is a specialty merchandising and e‑commerce company focused on the video game and entertainment industries. It designs and produces branded apparel, collectibles, statues, art prints, accessories, and replica in‑game items, and it operates official online gear shops for publishers such as Bethesda, CD Projekt Red, Sega, and Xbox Game Studios.([dpimerchandising.com](https://dpimerchandising.com/?utm_source=openai)) As part of Embracer Group’s PLAION division, DPI Merchandising runs direct‑to‑consumer online stores and associated fulfillment operations serving fans worldwide.([marketscreener.com](https://www.marketscreener.com/news/embracer-q4-and-full-year-report-fy-2025-26-esg-fact-sheet-ce7f5ad8df81f022?utm_source=openai))

A charge labeled like “DPIM 415-3821659 OR” typically comes from DPI Merchandising (often abbreviated as DPIM/DPIM Customer Support) and is associated with a purchase from one of the official gear stores it operates—such as Bethesda Gear, CD Projekt Red Gear, Sega Shop, or Xbox Game Studios Shop.([eu.gear.cdprojektred.com](https://eu.gear.cdprojektred.com/en-eu/pages/imprint?utm_source=openai)) This may include one‑time orders of merchandise, pre‑orders that are billed when items ship, shipping and tax, or adjustments/refunds that post as separate line items. Some banks compress the descriptor, so you may only see “DPIM” plus the customer service phone number.

If you have questions about a DPIM/DPI Merchandising charge, first check your email for order confirmations or shipping notices from any of the official gear stores you’ve bought from recently (Bethesda Gear, CD Projekt Red Gear, Sega Shop, Xbox Game Studios Shop, etc.). You can usually review your order history and invoices by logging into the relevant gear store account. If you still don’t recognize the charge, contact DPI Merchandising’s customer support using the phone number or a support email such as DPIM_CustomerSupport@dpipromo.com as listed in the store’s imprint or terms pages.([dpipromo.com](https://www.dpipromo.com/about?utm_source=openai)) They can look up the transaction by date, amount, and last four digits of your card, and help with refunds, cancellations, or guiding you through a dispute with your bank if the transaction appears unauthorized.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to DPI Merchandising.

  1. DPIM 415-3821659 OR

Frequently Asked Questions

Why do I see a charge from DPIM or DPI Merchandising on my card statement?

A DPIM/DPI Merchandising charge usually means you purchased merchandise from one of the official gear stores they operate, such as Bethesda Gear, CD Projekt Red Gear, Sega Shop, or Xbox Game Studios Shop.([dpimerchandising.com](https://dpimerchandising.com/?utm_source=openai)) The descriptor may show only “DPIM” plus their customer service phone number instead of the specific game brand.

What kinds of purchases typically result in a DPI Merchandising charge?

Common transactions include one‑time orders of apparel, collectibles, statues, art prints, and other branded merchandise, as well as pre‑orders that are billed when an item ships.([dpimerchandising.com](https://dpimerchandising.com/?utm_source=openai)) You may also see separate charges or credits for shipping, taxes, partial refunds, or replacement orders processed through the same DPIM billing system.

How can I confirm which order a DPIM 415‑382‑1659 OR charge is linked to?

Search your email for recent order confirmations from Bethesda Gear, CD Projekt Red Gear, Sega Shop, Xbox Game Studios Shop, or other official gear stores you’ve used—these stores’ legal or imprint pages identify DPI Merchandising as the operator.([eu.gear.cdprojektred.com](https://eu.gear.cdprojektred.com/en-eu/pages/imprint?utm_source=openai)) Match the order date and total (including shipping and tax) with the amount on your bank statement. If you have an account with the relevant store, you can also log in and compare the charge to your order history.

Does DPI Merchandising offer subscriptions, or are charges usually one‑time?

DPI Merchandising primarily processes one‑time merchandise purchases and pre‑orders rather than ongoing subscriptions.([dpimerchandising.com](https://dpimerchandising.com/?utm_source=openai)) However, some limited‑run drops or bundled offers may involve multiple shipments or payment captures (for example, separate billing when different items in a combined order ship at different times). If you see repeated monthly charges you don’t recognize, contact support to confirm whether they relate to multiple orders or potential fraud.

How do I request a refund or cancel a DPI Merchandising order?

Refunds and cancellations are handled per the policies of the specific gear store (e.g., Bethesda Gear or Sega Shop) but processed by DPI Merchandising. Their terms note that they may cancel orders before shipment at their discretion and that returns must be authorized by customer support.([shop.sega.com](https://shop.sega.com/pages/terms-of-use?utm_source=openai)) Visit the store’s Help/Support or Returns page, or email the DPIM_CustomerSupport address listed there, with your order number and details to request a cancellation or return. Unauthorized returns sent without prior approval may not be processed.

Why did I see a small temporary or duplicate‑looking charge from DPIM?

Some banks display temporary authorization holds or test charges when you place an order, verify a card, or when a large order is split into multiple shipments. These may appear as separate DPIM/DPI Merchandising entries for a short time and then fall off or be replaced by the final settled charge. If duplicate charges remain after several business days, contact DPI Merchandising support and your bank to investigate.

How can I contact DPI Merchandising about a billing issue?

You can contact DPI Merchandising by using the customer support email shown in the imprint or terms pages of the gear store you purchased from (for example, DPIM_CustomerSupport@dpipromo.com for several of their shops) or by calling the customer service phone number that appears in the descriptor, such as +1 415‑382‑1659.([dpipromo.com](https://www.dpipromo.com/about?utm_source=openai)) Provide your order number, the last four digits of your card, the transaction date, and amount so they can quickly locate your charge.

Who owns DPI Merchandising?

DPI Merchandising is a subsidiary within Embracer Group’s PLAION division, listed in Embracer’s group company reports as DPI Merchandising Inc. and DPI Merchandising GmbH.([embracer.com](https://www.embracer.com/wp-content/uploads/2024/06/Embracer-Group-publishes-Annual-Report-20232024-240620.pdf?utm_source=openai)) This means your charge ultimately comes from a company that is part of the broader Embracer Group entertainment portfolio.

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