Easytobook

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Easytobook (ETB Group) is an online hotel reservation service that lets travelers book accommodation in Europe, North America, and other global destinations. It operates as part of the ETB Group, which was acquired by online travel company MakeMyTrip.

Amsterdam, Netherlands
easytobook.com
Owned by MakeMyTrip Limited

About Easytobook

Easytobook, operated by the ETB Group, is an online travel service focused primarily on hotel reservations. Established in 2004, the ETB Group built Easytobook.com into a platform offering hotel bookings across Europe, North America, and major global destinations, aggregating inventory from hotels and other accommodation providers. In 2014, the entire ETB Group (including Easytobook.com) was acquired by MakeMyTrip, a large online travel company that uses the brand and technology to expand its hotel and lodging offerings worldwide.

A charge labeled something like “FLWT*ETB GROUP LLC” on a card statement is likely related to an online hotel or accommodation booking made through Easytobook or an affiliated ETB Group entity. The “FLWT*” portion appears to be a payment routing or processor prefix, while “ETB GROUP LLC” refers to the merchant behind the hotel booking engine. The charge may represent a prepayment for a hotel stay, a non‑refundable rate, taxes and fees associated with a reservation, or a modification to an existing booking. In some cases, pending or partial charges can appear if a reservation was changed, canceled late, or split between ETB and the hotel.

To verify or resolve questions about this charge, the best first step is to search your email (including spam folders) for hotel booking confirmations from Easytobook.com or ETB around the transaction date, and to log into any Easytobook or MakeMyTrip account you may have used. Compare the billed amount and dates with your reservation details. If something looks wrong, contact Easytobook/ETB support using the contact options on their website or through MakeMyTrip’s customer service, providing your booking reference and the last four digits of the card charged. You can also ask your hotel whether payment was processed via an external booking partner like Easytobook. If you still cannot recognize the transaction, your card issuer can help dispute or block further charges while you investigate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Easytobook.

  1. FLWT*ETB GROUP LLC

Frequently Asked Questions

Why do I see a charge from “FLWT*ETB GROUP LLC” after booking a hotel online?

This descriptor typically indicates a hotel or accommodation booking processed through Easytobook (ETB Group). The “FLWT*” portion is likely a payment routing or processor prefix, while “ETB GROUP LLC” is the underlying merchant handling the hotel reservation. Check recent online hotel bookings and confirmation emails from Easytobook or related brands around the date of the charge.

What kind of purchases are usually billed by Easytobook (ETB Group)?

Easytobook primarily bills for hotel and other accommodation reservations. Charges can include the room rate, local taxes and fees, and sometimes service charges or booking fees, depending on the rate type and destination. Some reservations are fully prepaid, while others may involve partial prepayment with the balance paid at the hotel.

Can I cancel or change a reservation associated with an ETB Group / Easytobook charge?

Whether you can cancel or modify a reservation depends on the fare rules shown when you booked. Log into your Easytobook or related travel account, locate the booking, and review the cancellation policy. If changes are allowed, you can usually cancel or amend the booking online; otherwise you may need to contact Easytobook or the hotel directly as listed on your confirmation email.

How do I request a refund for an Easytobook charge I don’t recognize or for a canceled stay?

First, locate your booking confirmation email and verify the cancellation terms. If the booking was refundable and you canceled within the allowed window, contact Easytobook support with your booking reference and card details to request a refund or status update. If you never made this booking or cannot find any matching reservation, raise a dispute with your card issuer and share any correspondence you have with Easytobook.

Why was my card charged by ETB Group before my hotel stay date?

Many Easytobook rates are prepaid or partially prepaid, meaning your card is charged at the time of booking rather than at check‑out. The descriptor may show as ETB Group LLC or Easytobook, reflecting that the online agency, not the hotel, processed the payment. This is normal for advance‑purchase or discount rates that require upfront payment.

Could FLWT*ETB GROUP LLC be an authorization hold instead of a final charge?

In some cases, Easytobook or its payment partners may place a temporary authorization on your card to verify funds when you book. This can appear as a pending charge that later converts to a final charge or drops off if the booking fails or is not completed. If you see a pending amount that disappears after a few days, it was likely an authorization hold.

How can I contact Easytobook or ETB Group about a billing issue?

Go to easytobook.com and look for the help, contact, or customer support section. From there you can typically reach support via web form, email, or phone, and you should provide your booking reference, the exact amount and date of the charge, and the last four digits of your card. If the booking was managed through MakeMyTrip, you can also contact MakeMyTrip’s customer service with the same details.

What should I do if I don’t have an Easytobook account but still see this charge?

Search all your email addresses for hotel booking confirmations around the transaction date; you may have checked out as a guest without creating an account. If nothing turns up, ask family members or colleagues with access to the card whether they made a booking. If no one recognizes the charge and Easytobook support cannot locate a matching reservation, contact your bank immediately to dispute the transaction and consider replacing the card to prevent further unauthorized use.

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