Question 1

Why do I see a charge from element14 on my card when I only remember ordering from Farnell or Newark?

Accepted Answer

element14 is a global brand of Premier Farnell, which also operates under names like Farnell, Newark, and CPC in different regions. Depending on where you’re located and how your account is set up, your payment may be processed under the element14 name even if you placed the order on a Farnell or Newark-branded website. Check your order confirmation email and invoice header—these usually show both the trading name and the billing entity.

Question 2

What types of purchases typically result in an element14 charge, and what amounts are common?

Accepted Answer

Most element14 charges are one‑time payments for electronic components, development boards, tools, or test equipment ordered online or via a sales representative. The amount can range from small orders (for example, £10–£50/€10–€50/US$10–US$50) for a few parts, up to much larger amounts for bulk or business orders. Your statement amount may include product cost, shipping, and taxes; these are itemized on your invoice or order confirmation.

Question 3

Does element14 offer subscriptions or recurring billing for any services?

Accepted Answer

element14 primarily operates on a per‑order basis and does not commonly sell consumer-style monthly subscriptions. However, business customers may have trade accounts with regular ordering patterns, and tools like software licenses, calibration services, or extended warranties can sometimes renew periodically. If you see a repeated charge around the same date each month or quarter, log into your business account or speak with your account manager or customer service to confirm whether it’s tied to a contract, framework order, or recurring service.

Question 4

Why do I see a small or duplicate pending charge from element14 on my statement?

Accepted Answer

When you place an order or update your payment card, element14 (or its payment processor) may place a temporary authorization hold to verify that funds are available. This can appear as a small amount, or in some cases as a duplicate pending charge for the order total. Authorization holds are not finalized payments and should automatically drop off your account within a few business days; only the settled transaction will remain. If a pending hold does not disappear or you are charged twice, contact your bank and element14 customer support with screenshots of the transactions.

Question 5

How can I cancel an element14 order or stop additional charges if I ordered by mistake?

Accepted Answer

If you ordered in error, log into your element14 account and check your recent orders to see if the order status still allows cancellation—cancellation is typically only possible before picking and dispatch. You can also call your local element14 customer service or your sales representative as soon as possible with your order number; they can attempt to stop shipment or arrange a return once the goods arrive. Note that customized, cut‑to‑length, or specially sourced items may be non‑cancellable or non‑returnable, as stated in the terms and on the product page.

Question 6

How do I request a refund or return for items purchased from element14?

Accepted Answer

To request a refund or return, go to the element14 website for your region and look for the Returns or RMA (Return Merchandise Authorization) section under Help/Support or in your account. Many standard, unopened products can be returned within a defined period (often 14–30 days, depending on local policy), while customized or sensitive items (such as semiconductors in opened packaging) may have restrictions. Customer service will provide instructions, an RMA number, and return address—refunds are usually issued to the original payment method after the return is received and inspected. Always include your order or invoice number to avoid delays.

Question 7

How can I verify an element14 charge and get a copy of the invoice or receipt?

Accepted Answer

Sign in at element14.com (or your regional site) and navigate to your Order History, Invoices, or Account section to download copies of invoices and delivery notes. Match the invoice total and date to the charge on your bank or card statement—remember that currency conversion and bank fees can slightly change the final amount you see. If you ordered by phone or through a sales rep and don’t have online access, contact customer service with your company name, account number, and approximate order date so they can email you a copy of the invoice.

Question 8

How do I contact element14 about an unexpected charge or account issue?

Accepted Answer

Visit element14.com and click on “Contact Us” to find your local support options, which typically include phone numbers, email or webform support, and in some regions live chat. Provide your full name, company (if applicable), billing address, last four digits of the card used, the exact charge amount, and date, plus any order or invoice numbers you have. This information allows the billing team to locate the transaction, explain what it relates to, and correct any errors such as duplicate billing or incorrect tax or shipping charges.

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