Embassy Suites is an all-suite hotel brand within the Hilton portfolio, offering spacious accommodations with separate living and sleeping areas, complimentary breakfast, and evening receptions.
Embassy Suites is a hotel brand owned by Hilton that focuses on all-suite accommodations, typically featuring separate living and sleeping areas, made-to-order or buffet breakfast, and evening receptions for guests. Properties often cater to both business and leisure travelers, providing amenities such as meeting spaces, on-site restaurants or bars, fitness centers, and pools. The brand operates hotels across the United States and in select international locations.
A charge labeled similar to “GUESTRS*EMBASSYSUI DALLAS TX” will typically relate to a hotel stay at an Embassy Suites property in or around Dallas, Texas. The “GUESTRS*” portion suggests the booking may have been made through a third-party intermediary or booking platform that processes payments on the hotel’s behalf, but the underlying merchant is Embassy Suites. The charge could represent room fees, taxes, resort or destination fees (if applicable), parking, or incidental purchases such as restaurant, bar, or room service charges billed to your room.
If you have questions about this charge, start by checking your email for confirmation messages from Hilton or any travel site you used, as well as receipts provided at check-out. Compare the transaction date and amount to your check-in/check-out dates and folio. To resolve discrepancies, contact the specific Embassy Suites hotel listed on your reservation (phone and email are usually in your confirmation) or reach out to Hilton customer support through hilton.com or the Hilton Honors app. If the booking was made via a third-party site (as the “GUESTRS” prefix suggests), you may also need to contact that site’s customer service for billing adjustments or cancellations before disputing the charge with your card issuer.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Embassy Suites.
Why does my card statement show “GUESTRS*EMBASSYSUI DALLAS TX” instead of just Embassy Suites?
The “GUESTRS*” prefix likely indicates that your stay at an Embassy Suites in the Dallas, Texas area was booked or processed through a third-party reservations platform, which then passed the payment through to the hotel. The core merchant, however, is Embassy Suites, and the charge corresponds to your hotel stay and associated fees.
What types of charges can appear from an Embassy Suites stay in Dallas?
Common charges include nightly room rates, taxes, and any mandatory fees such as parking or destination fees (if applicable), as well as incidental charges like restaurant or bar tabs, room service, in-room purchases, or upgraded Wi‑Fi that you agreed to during your stay. These are usually consolidated into a single final folio at check-out.
Can Embassy Suites place a temporary hold or authorization on my card?
Yes. At check-in, Embassy Suites typically authorizes your card for the estimated room, tax, and a daily amount for incidentals. This authorization appears as a pending charge and may exceed your final bill. After check-out, the pending holds are adjusted or released, though your bank may take several days to reflect the final amount.
How can I get a copy of my Embassy Suites folio or receipt for this charge?
You can usually retrieve your folio by logging into your Hilton Honors account and viewing past stays, or by contacting the specific Embassy Suites hotel where you stayed and asking them to email your final folio. If you booked through a third-party platform, check that site or app for invoices as well.
How do I dispute or question a charge from an Embassy Suites Dallas property?
First, compare the charge to your folio and any receipts you received at check-out. If something looks incorrect, call or email the front desk or accounting department of the specific Embassy Suites location and request an explanation or adjustment. If the reservation was through a third party indicated by the “GUESTRS” prefix, you may also need to contact that booking site. Only if you cannot resolve it with them should you consider disputing the charge with your card issuer.
Can I cancel my Embassy Suites reservation and get a refund for this charge?
Refund eligibility depends on the rate you booked. Flexible rates often allow cancellation up to a specified time before arrival, while advance purchase or nonrefundable rates typically do not. Check your original confirmation email for cancellation terms, then cancel through the same channel you booked—either the Hilton/Embassy Suites website or app, or the third-party site indicated by the “GUESTRS” prefix. Any refunds are processed back to your original form of payment.
Why is the amount from Embassy Suites higher than my nightly room rate?
The final amount will include room rate plus taxes, applicable fees, and any incidentals charged to your room, such as parking, food and beverage, or late check-out fees. In some cases, a preauthorization hold may briefly appear higher than the eventual settled charge until your bank updates the transaction.
How can I contact Embassy Suites customer service about a billing issue?
For stay-specific billing issues, contact the Embassy Suites hotel where you stayed; their phone number is in your confirmation and on the hotel’s page at embassysuites.com. For broader assistance or if you can’t reach the property, you can contact Hilton customer support through hilton.com, the Hilton Honors app, or the Hilton reservations and customer care phone numbers listed on the site.