Enterprise Rent-A-Car is a global car rental company that also manages electronic toll payments (ERAC Toll) for customers who drive their rental vehicles on toll roads.
Owned by Enterprise Holdings, Inc. (Enterprise Mobility)
About Enterprise Rent-A-Car
Enterprise Rent-A-Car is a major international car rental brand headquartered in Clayton, Missouri, in Greater St. Louis. Founded in 1957, it offers a wide range of vehicles for short- and long‑term rental, including cars, SUVs, trucks, and vans, serving both neighborhood and airport locations worldwide. Enterprise is the flagship brand of Enterprise Holdings (now doing business as Enterprise Mobility), which also owns Alamo Rent a Car and National Car Rental.([en.wikipedia.org](https://en.wikipedia.org/wiki/Enterprise_Rent-A-Car?utm_source=openai))
The descriptor “ERACTOLL” or “ERAC TOLL” on a card statement refers specifically to Enterprise’s toll processing program, short for “Enterprise Rent-A-Car Toll.” When you drive a rented Enterprise vehicle on electronic or cashless toll roads, the toll systems capture the license plate or transponder, the toll is paid through Enterprise’s TollPass partner platform (tollpassgo.com and related Verra Mobility/HTA services), and then Enterprise charges your card for the underlying tolls plus a TollPass Convenience Charge per usage day. These charges often post days or even several weeks after the rental ends, which is why they may appear as a separate, later “ERACTOLL” transaction with a reference code and a toll-program phone number such as 877‑860‑1258 and sometimes a state code (e.g., NC).([finclash.com](https://finclash.com/erac-toll-charge-credit-card-explained/?utm_source=openai))
If you see “ERACTOLL 1TC31C 877‑860‑1258 NC” on your statement, it almost always means Enterprise processed one or more tolls from a recent rental and billed the card on file. To verify or resolve questions, you can look up your toll statement and receipts via the Enterprise TollPass/TollPassGo portals and compare them against your rental agreement, travel dates, and any toll transactions you remember. If something looks wrong—such as tolls in an area you didn’t drive, duplicate billing, or unexpected fees—you can contact TollPass customer service or Enterprise directly using the toll program number (877‑860‑1258) or standard Enterprise customer service lines. Your card issuer can also help you dispute the charge if Enterprise’s explanation or documentation does not match your records.([simplywise.com](https://www.simplywise.com/whats-this-charge/enterprise-rent-a-car?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Enterprise Rent-A-Car.
What does an “ERACTOLL 1TC31C 877-860-1258 NC” charge from Enterprise mean on my card statement?
This descriptor indicates a toll-related charge from Enterprise Rent-A-Car’s TollPass program. “ERAC” stands for Enterprise Rent-A-Car, “TOLL” indicates toll processing, the alphanumeric code (e.g., 1TC31C) is an internal reference tied to your rental, and 877‑860‑1258 is the TollPass customer service number Enterprise uses for toll inquiries. The state code (such as NC) usually reflects the tolling region where the tolls were incurred.([finclash.com](https://finclash.com/erac-toll-charge-credit-card-explained/?utm_source=openai))
Why did this ERAC Toll charge appear weeks after I returned my Enterprise rental?
Toll authorities can take several weeks to transmit toll data to Enterprise’s TollPass vendor. Once the tolls are received and matched to your rental agreement, Enterprise bills the card on file for the toll amounts plus any daily TollPass Convenience Charges. As a result, ERAC Toll charges commonly post 4–6 weeks after your trip rather than at vehicle return.([finclash.com](https://finclash.com/erac-toll-charge-credit-card-explained/?utm_source=openai))
How much does Enterprise typically charge for tolls and convenience fees?
With Enterprise’s TollPass program, you pay the actual tolls at the roadway’s undiscounted rate plus a daily TollPass Convenience Charge, generally around $3.95–$4.95 per day you use a toll road, up to a capped maximum (often about $19.75–$30 per rental period, depending on location). On days you do not drive on covered toll roads, no TollPass daily fee is applied.([finclash.com](https://finclash.com/erac-toll-charge-credit-card-explained/?utm_source=openai))
How can I see a detailed breakdown of the ERAC Toll charge for my Enterprise rental?
You can look up itemized toll receipts by visiting the Enterprise TollPass/TollPassGo portal (enterprise.tollpassgo.com or tollpassgo.com) and using your rental agreement number and last name—or the last digits of the card used—to locate your statement. There you’ll see each toll transaction, dates, locations, and any TollPass Convenience Charges applied.([htaqa.com](https://www.htaqa.com/en/tollpass/policy?utm_source=openai))
What should I do if I believe the ERAC Toll amount is incorrect or I already paid the tolls myself?
First, retrieve your toll statement from the TollPass portal and compare it to your own toll receipts, transponder account history, and travel dates. If you see tolls you already paid or locations you never used, contact Enterprise’s TollPass support at 877‑860‑1258 or via the email/chat options on the portal to dispute the specific items and submit proof (screenshots, receipts, or transponder statements). If the issue isn’t resolved, you can escalate through Enterprise customer service and, as a last resort, file a dispute with your card issuer.([donotpay.com](https://donotpay.com/learn/erac-toll-charge/?utm_source=openai))
Can I avoid ERAC Toll charges when renting from Enterprise?
Yes. You can avoid ERAC Toll fees by paying tolls directly in cash where booths still exist, using your own compatible toll transponder that is properly mounted and linked to your account, or choosing routes that bypass toll roads (most map apps have an “avoid tolls” option). At pickup, you can also ask the branch to explain local TollPass options or to disable any optional transponder rental, understanding that license-plate-based tolling may still route through Enterprise if you use cashless-only toll roads.([widerblog.com](https://widerblog.com/erac-toll?utm_source=openai))
Who should I contact if I have questions specifically about the 877-860-1258 toll charge line shown in the descriptor?
The phone number 877‑860‑1258 is the dedicated TollPass customer service line for Enterprise Rent-A-Car. Calling this number connects you to agents who can look up your toll statement, explain each ERAC Toll charge, correct errors, or start a dispute. They typically operate Monday–Friday 8:30 a.m.–8:30 p.m. and Saturday 10:00 a.m.–5:00 p.m. (local program hours may vary).([htaqa.com](https://www.htaqa.com/en/tollpass/policy?utm_source=openai))
Does an ERAC Toll charge always mean I personally rented from Enterprise?
In most cases, yes—the ERAC Toll descriptor is closely tied to Enterprise (and sometimes its sister brands Alamo and National). However, if you never rented from Enterprise or its affiliates around the time of the charge, it could indicate that someone else used your card on a rental or that your card number was compromised. In that situation, contact the TollPass number to see if they can identify the rental, and if it isn’t yours, report it as fraud to your card issuer immediately and request a new card.([finclash.com](https://finclash.com/erac-toll-charge-credit-card-explained/?utm_source=openai))