Entravel is a travel-technology company based in Randers, Denmark, offering a VIP hotel booking platform that provides members with access to specially negotiated hotel rates around the world. Through its mobile app and website, Entravel focuses on premium and luxury properties, advertising member-only prices and discounts of up to around 60% on a global hotel portfolio.([play.google.com](https://play.google.com/store/apps/details?hl=ko&id=com.entravel.android))
A charge from “entravel randers” on a card statement is likely related to a hotel booking or membership purchase made via Entravel’s app or website, or a booking that was facilitated through their platform by a travel partner. Depending on how the booking was processed, you might see the charge at the time of reservation, at check-in or check-out, or as a preauthorization hold that later converts to a final charge. Users who installed the app and signed up for membership-based access to VIP rates may also see recurring or one-off membership-related charges tied to their account credentials and saved payment methods.([play.google.com](https://play.google.com/store/apps/details?hl=ko&id=com.entravel.android))
To verify an Entravel-related charge, cardholders should first check their email for hotel or membership confirmation messages from Entravel, review recent bookings in the Entravel app or at entravel.com, and confirm that family members or colleagues with access to the card did not make a reservation. If the charge still looks unfamiliar, customers can contact Entravel support via the support email or contact details listed in the app and on their website, providing the last four digits of the card, date, amount of the charge, and any booking references. For suspected fraud, cardholders should also contact their bank or card issuer immediately to dispute the transaction and request a card replacement if necessary.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Entravel.
What is Entravel and why do I see “entravel randers” on my card statement?
Entravel is a Danish travel-technology company that runs a VIP hotel booking platform offering members-only prices on hotels worldwide. A charge labeled “entravel randers” usually indicates you booked a hotel or purchased membership access through Entravel’s app or website, and the transaction was processed from their Randers, Denmark headquarters.([play.google.com](https://play.google.com/store/apps/details?hl=ko&id=com.entravel.android))
Does Entravel charge a membership or subscription fee for accessing VIP hotel rates?
Entravel positions itself as a members-only VIP hotel booking platform, and access to special rates may involve a membership or program enrollment. Check your account within the Entravel app or at entravel.com for any membership details, renewal terms, and applicable subscription fees associated with your profile.([play.google.com](https://play.google.com/store/apps/details?hl=ko&id=com.entravel.android))
Why was I charged by Entravel before my hotel stay has started?
Many bookings made through Entravel are prepaid or require an advance deposit to secure the special VIP rate. In these cases the charge may appear on your card as soon as the booking is confirmed, even though your actual stay is in the future. Review your booking confirmation to see whether your rate is prepaid, partially refundable, or non‑refundable and what the payment schedule is.([play.google.com](https://play.google.com/store/apps/details?hl=ko&id=com.entravel.android))
How can I view or cancel a hotel booking I made through Entravel?
To manage a booking, log into the Entravel app or your account on entravel.com and open the “My bookings” or similar section to view current and past reservations. From there you can see the cancellation policy and, where permitted by the hotel’s and Entravel’s terms, cancel or modify your stay; any refunds will follow the policy shown on your specific reservation.([play.google.com](https://play.google.com/store/apps/details?hl=ko&id=com.entravel.android))
How do I request a refund for an Entravel charge I don’t recognize or for a cancelled stay?
First, confirm the booking details in the Entravel app or website and check whether your rate is refundable and within the allowed cancellation window. If you believe you are owed a refund or do not recognize the transaction, contact Entravel support using the support@entravel.com email listed in the app or on their site, include your booking reference and payment details, and then monitor your card account for any refund postings.([play.google.com](https://play.google.com/store/apps/details?hl=ko&id=com.entravel.android))
What types of amounts or patterns of charges are typical for Entravel?
Entravel charges usually correspond either to a full hotel stay amount, a deposit or installment toward a hotel stay, or a membership-related fee for accessing VIP rates. You might see a single large charge for a prepaid stay, multiple smaller charges if you booked several hotels, or an occasional membership or service fee depending on how your account is set up.([play.google.com](https://play.google.com/store/apps/details?hl=ko&id=com.entravel.android))
Does Entravel place temporary authorization holds on my card?
Like many online travel and booking platforms, Entravel or its hotel partners may place a small temporary authorization or a hold for part of the stay amount to verify your payment method. These authorizations are typically released automatically by your bank within a few days if they are not finalized as a completed transaction.([play.google.com](https://play.google.com/store/apps/details?hl=ko&id=com.entravel.android))
How can I contact Entravel if I have a billing question about a charge from Randers, Denmark?
You can contact Entravel by using the support information shown in the Entravel app or on their website; as of the latest information, they list support@entravel.com and a Danish contact address at Østergade 19, 8900 Randers C. When reaching out, include your name, the last four digits of the card, charge amount, date, and any booking confirmation numbers so they can locate the transaction quickly.([play.google.com](https://play.google.com/store/apps/details?hl=ko&id=com.entravel.android))