Equithrive

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Equithrive is a pet health company that develops and sells nutritional supplements for horses, dogs, and other animals, focusing on joint, metabolic, and overall wellness support.

Lexington, KY

About Equithrive

Equithrive is a specialized animal health and nutrition company best known for its science-based supplements for horses and dogs. Their product lines typically focus on joint support, mobility, metabolic health, circulation, and general wellness, using ingredients that are researched and formulated specifically for performance and companion animals. Equithrive products are often used by veterinarians, trainers, and serious animal owners who want targeted support for issues like arthritis, inflammation, and age-related decline.

A charge from Equithrive on your card statement usually indicates a purchase of animal supplements or related products made through their website, by phone, or occasionally through a recurring order or autoship program if you opted in. You might see a one-time charge for a specific product order, or a repeat charge at regular intervals if you set up a subscription to receive supplements automatically. In some cases, a small temporary authorization hold may appear when you update your payment method or place an order, which should drop off once the transaction is finalized.

If you have questions about an Equithrive charge, start by checking your email for recent order confirmations or shipping notifications from equithrive.com and reviewing any accounts you may have set up with them for autoship or repeat orders. You can also log into your Equithrive online account (if you created one) to view order history and invoices. If something still doesn’t look right, contact Equithrive customer service using the contact information on their website; provide the transaction date, amount, and the last four digits of your card so they can locate the order and help with refunds, cancellations, or correcting billing issues.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Equithrive.

  1. Equithrive

Frequently Asked Questions

Why do I see a charge from Equithrive on my card statement?

A charge from Equithrive usually means you purchased animal health supplements—most commonly for horses or dogs—through their website, over the phone, or via an autoship subscription. Check your equithrive.com account and email for recent order confirmations that match the date and amount of the charge.

Does Equithrive offer autoship or recurring orders that could create ongoing charges?

Yes. Equithrive offers autoship or subscription-style ordering on select products, which can result in recurring charges at intervals you selected (for example, every 30 or 60 days). You can review, modify, or cancel these in your online account under your subscription or autoship settings.

How can I cancel an Equithrive autoship or recurring order to stop future charges?

Log into your account at equithrive.com, go to your subscriptions or autoship section, and choose the option to edit, pause, or cancel the plan. If you’re unable to access your account, contact Equithrive customer support directly and provide your name, email, and recent order details so they can cancel it for you.

How do I request a refund or return for an Equithrive purchase?

To request a refund or return, first review the return policy on equithrive.com, then contact their customer service with your order number, product details, and reason for return. They will advise whether your product is eligible, provide instructions for sending it back if needed, and process any approved refund to your original payment method.

What are typical charge amounts for Equithrive products?

Typical Equithrive charges vary depending on product type and size, but single-product orders commonly range from around $40 to over $150, with larger performance or multi-pack purchases being higher. Recurring autoship orders will usually match the price of the specific product you originally set up, plus any applicable shipping and taxes.

Why is there a small or duplicate-looking Equithrive transaction on my statement?

You may see a small or pending Equithrive transaction if your bank placed a temporary authorization hold when you placed an order or updated your payment method. These authorizations can look like duplicate charges but should either convert to a single final charge or disappear from pending status within a few business days.

How can I contact Equithrive about a billing or account issue?

Visit equithrive.com and go to their Contact or Customer Support section for current phone numbers and email addresses. When you reach out, include your full name, email used for the order, order number if available, and the date and amount of the charge so they can quickly locate your account and assist you.

Can I get an invoice or copy of my Equithrive receipt for this charge?

Yes. If you created an account when ordering, log into equithrive.com and navigate to your order history to download or print invoices. If you checked out as a guest or can’t find the email confirmation, contact Equithrive support with the transaction details and they can resend your receipt or invoice.

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