Esprit de Vie

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Esprit de Vie is an Australian later-living and retirement lifestyle community operator offering independent living apartments with wellness programs, concierge services, and resort-style amenities for over-55s and over-65s, including at its Mermaid Waters development on the Gold Coast.

Benowa, Queensland, Australia
espritdevie.com.au

About Esprit de Vie

Esprit de Vie is an Australian later-living and retirement lifestyle community operator based in Benowa, Queensland, with communities including its Mermaid Waters development on the Gold Coast. It focuses on independent living apartments for over‑55s and over‑65s, combining residential living with wellness programs, concierge-style support, social activities, and resort-style amenities. Residents typically access facilities such as communal lounges, fitness and wellness spaces, dining or café areas, and organised events designed to promote an active, connected lifestyle in a low-maintenance setting.

A charge from Esprit de Vie on your bank or card statement is usually related to fees associated with living in, or securing, an apartment in one of their communities. This could include recurring service or community fees, a direct debit for rent or ongoing charges, one-off payments such as holding deposits, entry or application fees, event or activity charges, guest accommodation, parking, or wellness and concierge services. In some cases, you may see a pre-authorisation or temporary hold when providing card details for a bond, security deposit, or to set up a direct debit; these holds are normally released or converted into a final charge once the transaction is processed.

If you’re unsure about an Esprit de Vie charge, first cross-check the date and amount against your resident agreement, welcome pack, or any invoices or email receipts supplied when you applied or moved in. Residents or family members acting on their behalf should log into any resident portal (if provided) or review recent statements from Esprit de Vie for details of community fees and additional services. To resolve questions, use the contact details on espritdevie.com.au—typically a phone number and enquiry form for the relevant community—and have the charge date, amount, and last four digits of the card ready. If you still cannot identify the payment after speaking with them, contact your bank or card issuer to discuss options such as disputing unauthorised transactions or adjusting your payment settings.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Esprit de Vie.

  1. Esprit de Vie Mermaid Mermaid Wate AU

Frequently Asked Questions

Why am I being charged regularly by Esprit de Vie each month?

Regular Esprit de Vie charges are usually for ongoing community or service fees, rent-style payments, or other recurring costs outlined in your resident agreement. These amounts often cover building maintenance, access to shared amenities, wellness programs, and certain on-site services. Review your contract or welcome documentation to confirm the billing cycle and inclusions, and contact Esprit de Vie if the amount on your statement doesn’t match your agreed fees.

Can Esprit de Vie charges appear under a different name on my bank statement?

Yes, your statement may show variations such as “Esprit de Vie,” “Esprit de Vie Mermaid Waters,” or a corporate entity name associated with the village or operator. The description often includes the location (e.g., Gold Coast or Mermaid Waters) or a short code used by their payment processor. If the label looks unfamiliar, compare it with any invoices or direct debit forms you’ve signed with Esprit de Vie.

Why do I see a one-off Esprit de Vie charge that doesn’t match my usual monthly fee?

A one-off Esprit de Vie charge may relate to a holding deposit, application or administration fee, guest accommodation, special events, parking, or additional wellness and concierge services not included in your standard agreement. Sometimes, move-in or move-out related costs are billed separately from regular community fees. Check any recent bookings, event registrations, or written notices from the village to identify the specific charge.

What is an Esprit de Vie ‘pending’ or small temporary charge on my card?

A small or ‘pending’ Esprit de Vie charge can be a pre-authorisation to verify your card or secure a deposit for accommodation, services, or a booking. This is not always a completed payment and is typically released or adjusted to the final amount within a few business days. If a pending charge does not drop off or convert into a clearly matching invoice, contact Esprit de Vie and your bank to confirm its status.

How do I change, pause, or cancel my Esprit de Vie direct debit or recurring payments?

To update or pause your recurring payments, you will generally need to contact Esprit de Vie directly using the contact details on espritdevie.com.au or via your village reception. They can advise what changes are permitted under your resident agreement and update your billing details or payment method. If you’re permanently leaving the community or terminating an arrangement, ensure you follow the formal notice and exit procedures in your contract, as charges may continue until the agreed end date.

How can I request a refund or dispute an Esprit de Vie charge I don’t recognise?

Start by contacting Esprit de Vie with the exact charge date, amount, and the name shown on your statement so they can look it up in their system. If they confirm it was billed in error or duplicated, they can usually process a refund or adjustment according to their billing and refund policy. If you suspect fraud or cannot resolve the issue directly, promptly contact your bank or card issuer to lodge a dispute or block further payments.

How can I get a copy of my Esprit de Vie invoice or payment receipt?

Invoices and receipts are typically sent to the resident or nominated contact via email, post, or made available through a resident portal if your community uses one. If you can’t locate a record, contact the Esprit de Vie accounts or reception team and request a statement of account or a copy of invoices for the relevant period. Having your unit number, resident name, and approximate charge date will help them locate your documents quickly.

Who should I contact at Esprit de Vie about a charge on behalf of a family member or resident?

If you’re managing finances for a resident, reach out to Esprit de Vie via the phone number or enquiry form listed on espritdevie.com.au for the specific community (e.g., Mermaid Waters). For privacy reasons, they may only discuss account details with authorised contacts, so be prepared to provide proof of authority or have the resident confirm your access. Ask for a detailed breakdown of recent charges so you can match them against your bank or card statement.

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