Eventbrite is an online platform and marketplace for discovering, creating, and selling tickets to live events such as concerts, festivals, classes, and conferences.
Eventbrite is a well‑known online ticketing and event management platform based in San Francisco, California. Through eventbrite.com and its mobile app, individuals, businesses, and organizations can create events, promote them, and sell tickets for everything from concerts, festivals, and conferences to local classes, workshops, and community meetups. Eventbrite processes payments on behalf of event organizers, issues digital tickets and QR codes, and sends email confirmations and reminders to attendees.
A charge from Eventbrite typically appears on your bank or card statement when you purchase a ticket or register for a paid event hosted on their platform. The descriptor often includes “EVENTBRITE” followed by part of the event or organizer name, and the amount usually matches the ticket price plus Eventbrite’s service and processing fees, and any applicable taxes. In some cases you may see separate charges for multiple tickets, currency conversion, or a small temporary authorization hold when a card is first added. Recurring or repeat charges usually relate to series passes, memberships, or subscriptions you bought through an organizer that uses Eventbrite for ongoing billing.
If you don’t recognize an Eventbrite charge, start by searching your email (including spam and promotions folders) for “Eventbrite” or the amount charged to locate the order confirmation or ticket. You can also sign in at eventbrite.com using the email address where you typically receive event confirmations to review "Tickets" and "Past Orders." For questions about refunds, cancellations, or changing your order, you usually need to contact the event organizer directly using the “Contact the organizer” link on your Eventbrite order or event page; Eventbrite processes payments but refund approvals are up to the organizer’s policy. If you suspect fraud or still can’t identify the charge, visit help.eventbrite.com to contact Eventbrite Support and, if necessary, follow up with your bank or card issuer.
Bank Statement Variations
6 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Eventbrite.
Why do I see an Eventbrite charge on my statement, and what will it look like?
Most Eventbrite charges come from purchasing tickets or registering for a paid event hosted on their platform. On your statement, the charge often appears as “EVENTBRITE*” followed by part of the event or organizer’s name, and the amount usually equals the ticket price plus Eventbrite fees and any taxes. If you recently signed up for a concert, class, conference, or local event online, this is typically that payment being processed by Eventbrite on behalf of the organizer.
What are common amounts for Eventbrite charges and why don’t they match the ticket face value?
Eventbrite charges often appear slightly higher than the listed ticket price because they include service fees, payment processing fees, and sometimes local taxes or VAT. For example, a $25 ticket might appear as a $28.47 charge after fees and tax. If you bought multiple tickets in one order, you’ll usually see a single combined charge equal to the total order amount shown at checkout.
Can Eventbrite charges be recurring or subscription-based?
Most Eventbrite purchases are one‑time charges for specific events on a specific date. However, some organizers sell memberships, season passes, or recurring classes through Eventbrite that may bill monthly, yearly, or per series. In those cases, you’ll see repeat Eventbrite charges at the interval and price shown when you signed up; details about renewal dates and terms are listed on the event or membership page and in your confirmation email.
How do I find the details or receipt for an Eventbrite charge I don’t recognize?
First, search your email inbox (including spam and promotions folders) for “Eventbrite” or the exact amount of the charge to locate your order confirmation. You can also log in to eventbrite.com (or the Eventbrite app) with the email address tied to your purchase, then go to "Tickets" or "Orders" to see event names, dates, and receipts. If you used Apple Pay, Google Pay, or another wallet, check the wallet’s transaction history as it will usually link back to the Eventbrite order.
How do I cancel tickets or stop a recurring Eventbrite-related charge?
Eventbrite itself doesn’t typically manage cancellations; each event organizer sets their own refund and cancellation policy. To request a cancellation or to stop a recurring membership or pass, open your order in your Eventbrite account or in your confirmation email and use the “Contact the organizer” or “Request a refund” link, if available. For recurring memberships purchased through Eventbrite, you’ll usually find instructions in the event description or confirmation email on how to cancel future renewals. Make sure to cancel before the next billing date listed, as many organizers don’t offer refunds after renewal has processed.
How can I request a refund for an Eventbrite charge?
Refunds are generally decided by the event organizer, not Eventbrite, and depend on the refund policy listed on the event page. To request a refund, open your order confirmation email or your order in your Eventbrite account and click “Request a refund” or “Contact the organizer.” If the event was cancelled or significantly changed, Eventbrite may automatically process refunds on the organizer’s behalf, and you’ll receive an email when the refund is issued; refunds can take several business days to appear on your statement.
Why do I see a small or duplicate Eventbrite charge, or a pending amount that later disappears?
You may see a small temporary authorization (often $1 or a similar minor amount) or a pending hold when you first enter your card details; this is used to verify the card and is automatically voided by Eventbrite, disappearing from your statement within a few business days. In some cases, a failed payment attempt can show as a pending charge that never posts. If you see both a pending and a posted Eventbrite charge for the same purchase, the pending amount should drop off; if it doesn’t after several days, contact your bank and reach out to Eventbrite Support via help.eventbrite.com with screenshots of the transactions.
Who should I contact if I still don’t recognize an Eventbrite charge or suspect fraud?
If you cannot match the charge to any ticket purchase, class, or event, first check all email addresses you might have used with Eventbrite, including work or secondary accounts. If you still don’t recognize it, go to help.eventbrite.com and use the support contact options to provide the date, amount, and last 4 digits of the card so they can investigate. If Eventbrite confirms they have no matching order or you suspect unauthorized use of your card, immediately contact your bank or card issuer to dispute the charge and request a new card number.