Ticketek

Entertainment96% confidence

Ticketek is a major Australian ticketing services company that sells and distributes tickets for sports, concerts, theatre, and other live entertainment events.

Sydney, Australia
ticketek.com.au
Owned by TEG

About Ticketek

Ticketek is a leading Australian ticketing company that sells and distributes tickets for live entertainment, including major sports events, concerts, theatre, festivals, and family shows. Operating primarily via its website (ticketek.com.au) and mobile app, Ticketek partners with venues, promoters, and sporting codes across Australia and New Zealand. The company manages everything from seat selection and digital/mobile tickets to venue access, membership packages, and pre‑sale allocations for fan clubs and credit card partners.

A Ticketek charge may appear on your bank or card statement when you purchase tickets, pay booking or handling fees, or renew certain memberships or subscriptions linked to events. Common scenarios include one‑off purchases for concerts or sports matches, recurring payments for season or club memberships administered through Ticketek, and add‑ons such as ticket insurance, delivery fees, or upgrades. You might also see small temporary authorization holds when you first add or update a card, attempt a purchase that doesn’t complete, or when Ticketek verifies your payment method before finalizing an order.

If you’re unsure about a Ticketek charge, first log in to your account at ticketek.com.au and check the “My Tickets” or “My Account” section for recent orders, receipts, and booking confirmations sent to your registered email. Compare the date and amount with any tickets you or family members may have purchased, including pre‑sales or waitlist offers. For unresolved questions or suspected unauthorized use, contact Ticketek via their online Help Centre and support form, referencing your order number, event details, and last four digits of the charged card; they can confirm the transaction, help with billing errors, or guide you through refund or dispute options where eligible.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ticketek.

  1. TICKETEK PTY LTD SA\CIVIC TOWER\SYDNEY\2
  2. TICKETEK PTY LTD VIC\CIVIC TOWER\SYDNEY\
  3. TICKETEK PTY LTD WEB Sydney AUS
  4. TICKETEK PTY QLD\CIVIC TOWER\SYDNEY\2000
  5. TICKETEK WEB Sydney AU

Frequently Asked Questions

Why did I get a charge from Ticketek on my card or bank statement?

You’ll typically see a Ticketek charge when you purchase tickets for events such as concerts, sports games, theatre shows, or festivals via ticketek.com.au or the Ticketek app. The total may include the ticket price, per‑ticket service/booking fees, and a transaction or delivery fee. Statement descriptors may appear as “TICKETEK SYDNEY,” “TICKETEK.COM.AU,” or similar variations depending on your bank and the event promoter.

What are common Ticketek charge amounts and fee patterns?

Ticketek charges usually reflect the face value of each ticket plus per‑ticket service fees (often in the range of a few Australian dollars per ticket) and a per‑transaction fee that can vary by event and delivery method. For high‑demand events, you might see larger totals due to premium or dynamically priced seats. If you purchased multiple tickets in one order, the full amount for all tickets and fees will appear as a single charge on your statement.

Why do I see a small or duplicate Ticketek charge, or a pending amount that later disappears?

Ticketek and your bank may place a temporary authorization hold when you add a new card, update your payment details, or attempt a purchase. These holds can appear as small amounts or duplicate pending transactions and are used to verify that your card is valid. They do not represent completed purchases and should automatically drop off your account within a few business days, depending on your bank’s policies.

How do I view my Ticketek order history and download receipts for a charge?

Log in to your Ticketek account at ticketek.com.au, then go to “My Tickets” or “My Account” to see your recent and past bookings. Each order will display event details, seat information, the amount paid, and often a tax invoice or receipt you can view or download. If you checked out as a guest, search your email inbox (including spam/junk) for a confirmation from Ticketek using the purchase date and event name.

How can I cancel tickets or request a refund from Ticketek?

Ticketek generally does not offer refunds or exchanges for change‑of‑mind or if you can no longer attend, in line with their terms and conditions and the event promoter’s policy. Refunds are usually only available if an event is cancelled, rescheduled, or significantly changed, or where required under Australian Consumer Law. If your event is affected, Ticketek will typically email instructions; otherwise, you can submit a request through the Ticketek Help Centre with your order number.

Can I cancel or pause a recurring membership or season ticket handled by Ticketek?

Some clubs and venues use Ticketek to process renewals for memberships or season tickets. To change or cancel an ongoing membership, first check the renewal email or your online account for specific terms and cutoff dates set by the club or promoter. In many cases you’ll need to manage the renewal through the membership portal linked in your Ticketek emails or contact the club directly, but Ticketek Support can confirm how billing is administered for your specific product.

Why was I charged again by Ticketek after an event I already attended?

A later Ticketek charge may relate to a separate booking, an additional event in a multi‑game or multi‑show package, or an installment/renewal if your membership or season package was set to auto‑renew. It may also reflect added services such as upgraded seats, additional tickets, or ticket insurance purchased after your original order. Check your Ticketek account and recent emails for new confirmations on or around the date of the charge.

How do I contact Ticketek about an unknown or incorrect charge?

Go to ticketek.com.au and open the Help Centre, where you can search support articles and submit an online enquiry form. Provide your full name, the email address used for booking, the last four digits of the charged card, the exact amount and date of the charge, and any order numbers you may have. For urgent event issues, look for event‑specific contact options in the Help Centre; your bank can also assist with disputing a charge if it appears fraudulent and cannot be resolved with Ticketek.

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