Evolution Apartments

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Evolution Apartments is a 36–37 storey serviced apartment hotel in Brisbane’s CBD offering self‑contained studio, one- and two-bedroom apartments with facilities such as a heated pool, gym, spa, Sky Lounge and BBQ area for business and leisure travellers.

Brisbane, QLD, Australia
evolutionapartments.com.au

About Evolution Apartments

Evolution Apartments is a high‑rise serviced apartment hotel located in the Brisbane CBD, overlooking the Brisbane River and close to major attractions, Suncorp Stadium, and transport hubs. The property offers fully self‑contained studio, one‑bedroom and two‑bedroom apartments, typically featuring full kitchens, laundry facilities, separate living areas, and balconies. Guests have access to amenities such as a heated pool, spa, gym, Sky Lounge, and BBQ area, catering to both short and extended stays for business and leisure travellers.

A charge from “Evolution Apartments”, “EVOLUTION APARTMENTS BRISBANE”, or a similar description on your bank or card statement usually relates to a stay you booked directly via evolutionapartments.com.au, by phone, or through an online travel agency (such as Booking.com, Expedia, or similar). This may be a room charge for nightly accommodation, a prepayment for a non‑refundable rate, a security bond/authorization hold for incidentals, or additional services such as parking, late checkout, or extra cleaning. In some cases, you might see separate charges for split payments (e.g., deposit at booking and balance on arrival) or for incidentals posted after you checked out.

If you’re unsure about a charge, first check confirmation emails from Evolution Apartments or from any booking site you used, including dates of stay, total amounts, and cancellation policies. Compare the charge date and amount with your check‑in/check‑out dates, bond information, and any extras you used (parking, extra guests, etc.). To resolve questions, contact Evolution Apartments directly via the details on their website (evolutionapartments.com.au) or on your booking confirmation; have your booking name, dates, and reference number ready. For most issues—unexpected amounts, duplicate charges, bond refunds, or invoice requests—the front desk or reservations team can clarify the bill, issue corrected receipts, or process adjustments where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Evolution Apartments.

  1. EVOLUTION APARTMENTS BRISBANE AUS

Frequently Asked Questions

Why was I charged by Evolution Apartments after I checked out?

Evolution Apartments may finalize charges after checkout for items such as parking, minibar/food purchases, extra cleaning, damaged items, or late checkout fees. In many cases, a security bond or pre‑authorization taken at check‑in is converted (fully or partially) into a completed charge if incidentals are due. Any unused portion of a pre‑authorization is released by your bank, which can take several business days to appear back in your available balance. If you don’t recall any incidentals, contact the property with your booking details to request an itemized folio.

What are typical room rates and fees at Evolution Apartments?

Nightly rates at Evolution Apartments vary depending on room type (studio, one‑bedroom, two‑bedroom), day of week, and season, but many bookings fall roughly in the AUD $180–$400 per night range. You may also see separate charges for on‑site parking, which is typically a daily fee, and for optional extras such as additional bedding or late checkout. Some online travel agents may bill taxes and fees differently, so the amount on your statement may reflect both the base rate and applicable GST or booking fees. Always refer to your original confirmation email for the exact nightly rate and total cost of your stay.

Why do I see a security bond or pre‑authorization from Evolution Apartments on my card?

Evolution Apartments commonly places a security bond or pre‑authorization on your credit or debit card at check‑in to cover incidentals and potential damages. This is not an immediate permanent charge; it temporarily reduces your available balance and is usually in the range of a few hundred Australian dollars, depending on your booking type and length of stay. If there are no outstanding charges at checkout, the property releases this hold, but your bank may take 3–10 business days to show the funds as available again. If a hold has not dropped off after that timeframe, contact both your bank and Evolution Apartments with your stay details.

How can I cancel or modify my booking with Evolution Apartments and avoid extra charges?

To cancel or change a reservation, you must follow the terms listed in your booking confirmation from Evolution Apartments or the third‑party site you used. Flexible rates often allow free cancellation up to a certain number of days before arrival, while non‑refundable or advance purchase rates may charge 100% of the stay if cancelled or no‑show. If you booked through an online travel agency (e.g., Booking.com, Expedia), you typically need to cancel or modify the booking directly through that platform. For direct bookings, contact Evolution Apartments’ reservations team or use the manage‑booking link (if provided) in your confirmation email.

How do I request a refund or dispute a charge from Evolution Apartments?

First, review your booking conditions and your final invoice to confirm what you agreed to—particularly for non‑refundable rates, late cancellations, or no‑show policies. If you still believe you were charged incorrectly, email or call Evolution Apartments using the contact details on evolutionapartments.com.au, providing your full name, booking reference, dates of stay, and a description of the issue. The property can review CCTV/records for parking, housekeeping notes, and system logs to verify charges and, if appropriate, process partial or full refunds back to the original payment method. If the matter remains unresolved, you can then speak with your bank or card provider about a dispute, providing all correspondence and documentation.

Why is there a charge from Evolution Apartments when I booked through another website?

Even when you book via a third‑party site such as Booking.com or Expedia, the payment can be processed directly by Evolution Apartments, especially for ‘pay at property’ or ‘card details only’ reservations. In those cases, your card is charged by the hotel at check‑in, check‑out, or in line with the cancellation policy, and the statement line will usually show “Evolution Apartments” or a similar descriptor. If your confirmation email indicates that the online travel agent collected payment in advance, the charge might instead show their name rather than the property’s. Compare the charge amount and dates with your confirmation; if they don’t match, contact both the booking site and the hotel for clarification.

How can I get a copy of my invoice or receipt from Evolution Apartments?

If you need a tax invoice or detailed receipt for your stay, you can request it at checkout or by contacting Evolution Apartments’ reception or reservations team after your departure. Provide your name, dates of stay, apartment type, and booking reference so they can locate your record. Invoices are generally emailed as PDF documents and will outline nightly rates, GST, and any additional charges such as parking or extras. If your employer or travel agency needs a specific billing reference, mention this in your request so it can be included on the invoice.

Can I change the card that Evolution Apartments charged or split payment with another person?

Payment methods usually need to be finalized at check‑in or checkout, but in many cases Evolution Apartments can update the card on file or process a new card if you contact them promptly. If you want to split the cost of your stay, it’s best to arrange this at reception before final payment is taken, so each guest’s card can be charged the correct portion. Once a charge has fully settled, moving it to a different card generally requires a refund to the original card and a new charge on the preferred card, which the property may or may not allow depending on their policies and fraud‑prevention procedures. Reach out directly to the hotel with your booking details to see what’s possible in your situation.

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