EVOLV

E-commerce80% confidence

EVOLV is a direct-to-consumer wellness brand that sells high-concentration hydrogen water bottles and related hydration products online.

Sheridan, Wyoming, United States
tryevolv.com
Owned by Evolv Wellness LLC

About EVOLV

EVOLV is a wellness and hydration brand focused on molecular hydrogen technology. Its flagship product is the EVOLV Hydrogen Water Bottle, a portable electrolysis-based bottle designed to infuse drinking water with dissolved molecular hydrogen at relatively high concentrations. The company also sells complementary products such as electrolytes, charging accessories, replacement seals, and digital gift cards, all marketed toward improved energy, recovery, focus, and overall wellbeing.([tryevolv.com](https://tryevolv.com/?utm_source=openai))

A charge labeled “SP EVOLV” typically indicates an online purchase processed via Shopify (“SP”) for products bought from EVOLV’s website, such as a hydrogen water bottle, electrolyte powders, or accessories. Customers may see one-time charges for hardware purchases, as well as follow‑on charges if they accepted promotional upsells like recurring electrolyte shipments or other subscription-style offers at checkout. In some cases, authorization holds may appear temporarily when a card is first validated and then fall off or be replaced by the finalized transaction.([tryevolv.com](https://tryevolv.com/collections/all?utm_source=openai))

If you’re unsure about an EVOLV charge, start by searching your email for order confirmations or shipping notices from tryevolv.com, and check any customer account you may have created on their site for order history and subscription settings. You can contact EVOLV customer support via email or phone listed on their Contact page, where they note typical support hours and provide a U.S. phone number. The company advertises a 45‑day money‑back guarantee on bottles and a manufacturer’s warranty when products are registered, so if there’s an issue with performance, damage, or an unwanted order, you can use those channels and their published refund/return policies to request corrections, returns, or cancellations.([tryevolv.com](https://tryevolv.com/pages/contact?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to EVOLV.

  1. SP EVOLV

Frequently Asked Questions

What products does EVOLV typically bill me for?

EVOLV primarily charges customers for its hydrogen water bottles, EVOLV Electrolytes hydration mix, and related accessories like charging cables, parts, and gift cards purchased through tryevolv.com. Review your recent orders and any upsell offers you accepted at checkout, as some electrolyte bundles can include ongoing shipments after an initial promotional offer.([tryevolv.com](https://tryevolv.com/?utm_source=openai))

Why do I see a recurring or follow‑up charge from EVOLV after my first purchase?

Some EVOLV offers bundle the initial purchase with a discounted first shipment of EVOLV Electrolytes followed by ongoing deliveries at a lower monthly price. After the trial or promo, those shipments can renew automatically unless you change or cancel the plan, which can result in recurring charges appearing on your statement. Log into your EVOLV account or check the checkout page terms you agreed to for details on renewals.([tryevolv.com](https://tryevolv.com/collections/all?utm_source=openai))

How can I cancel an EVOLV electrolyte subscription or future shipments?

To cancel or modify ongoing electrolyte or other subscription-style shipments, log into your EVOLV account (using the email you purchased with), navigate to your order or subscription management area, and turn off auto‑renew or skip upcoming orders. If you can’t access your account, contact EVOLV support at care@tryevolv.com or via their support portal and request cancellation of future rebills.([tryevolv.com](https://tryevolv.com/pages/contact?utm_source=openai))

What is EVOLV’s refund and guarantee policy if I’m unhappy with my bottle?

EVOLV advertises a 45‑day money‑back guarantee and a 13‑month manufacturer warranty on its hydrogen water bottles when you register them, allowing you to try the product and request a refund within the stated period if it doesn’t meet expectations. Returns usually require the product to be in good condition, and you may be responsible for shipping; consult the Refund Policy page on tryevolv.com or contact support for exact, current terms before sending anything back.([tryevolv.com](https://tryevolv.com/pages/warranty?utm_source=openai))

What are common charge amounts I might see from EVOLV?

Common EVOLV charges correspond to the retail prices of its hydrogen water bottles (often in the mid‑hundreds of U.S. dollars depending on promotions), electrolyte bags sold individually or in bundles, and smaller accessory purchases such as cables or seals. If you used a discount code or took a limited‑time bundle offer, your specific amount may differ from the list price shown on their main product pages.([tryevolv.com](https://tryevolv.com/?utm_source=openai))

Could a small EVOLV charge be an authorization hold or test charge?

When you place an order, EVOLV’s payment processor may run a brief authorization on your card to verify funds; this can appear as a pending or slightly different amount that later disappears or is replaced by the final settled charge. If you see a small pending EVOLV amount that vanishes after a few days and no order was completed, it was likely just an authorization hold.([tryevolv.com](https://tryevolv.com/?utm_source=openai))

How do I verify whether an EVOLV charge is legitimate or fraudulent?

Start by checking your email for receipts from tryevolv.com and reviewing your EVOLV account’s order history. If you find a matching order, the charge is likely legitimate. If you don’t recognize the transaction and no account or order matches, contact EVOLV support with the date and amount of the charge; if they confirm no record, you should then dispute the charge with your card issuer as potential fraud.([tryevolv.com](https://tryevolv.com/pages/contact?utm_source=openai))

How can I contact EVOLV about a billing issue or missing order?

You can reach EVOLV through the Contact page on tryevolv.com, which lists their customer care email (care@tryevolv.com), a U.S. phone number, support hours in Eastern Time, and links to their support center. Have your order number, purchase email, and the last four digits of the card handy so they can quickly look up your transaction and assist with refunds, replacements, or tracking.([tryevolv.com](https://tryevolv.com/pages/contact?utm_source=openai))

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