Executive Services Group

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Executive Services Group is a Bellevue, Kentucky–based executive transportation company (known as ESG Cincinnati) providing black car, airport transfer, limousine, and event transportation services throughout the Greater Cincinnati and Northern Kentucky region.

Bellevue, KY
esgcincinnati.com

About Executive Services Group

Executive Services Group (often branded as ESG Cincinnati) is a family-owned executive transportation and black car service that has operated in the Greater Cincinnati and Northern Kentucky region since 1999. The company offers luxury sedans, SUVs, Sprinter-style vans, and limousines for airport transfers, corporate travel, weddings, bourbon tours, golf outings, nights out, and special events. ESG focuses on punctual, professional, and comfortable service for Fortune 500 companies, small businesses, and individual travelers across the broader tri-state area.

A card charge reading something like “SQ *ESG CINCINNATI LLC” typically indicates you booked transportation with Executive Services Group and the payment was processed via Square, a third‑party payment processor (hence the “SQ *” prefix). Common scenarios include pre-arranged airport pickups or drop-offs, corporate event shuttles, wedding transportation packages, or hourly black car service for nights out and special occasions. Depending on how the reservation was set up, you might see a single one-time charge, an adjusted final charge after gratuity or time/route changes, or a temporary authorization hold that later settles for the exact trip amount.

If you have questions about this charge, first check your email and text messages for reservation confirmations or receipts from ESG Cincinnati or esgusa.net, as they send booking confirmations and trip details electronically. Compare the transaction date and amount with any recent trips to or from local airports (like Cincinnati/NKY International Airport) or events where chauffeured service was used. To resolve issues or request clarification, you can contact Executive Services Group directly using the phone numbers or contact form listed on their website; having your trip date, pickup name, and card’s last four digits ready will help them locate the transaction quickly. If you still don’t recognize the charge, consider asking family members or colleagues who may have used your card for authorized travel before disputing it with your bank.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Executive Services Group.

  1. SQ *ESG CINCINNATI LLC

Frequently Asked Questions

Why does my statement show “SQ *ESG CINCINNATI LLC” instead of Executive Services Group or ESG Cincinnati?

The “SQ *” prefix indicates that your payment was processed by Square, a third‑party payment processor. The underlying merchant is Executive Services Group (ESG Cincinnati), an executive transportation and black car service based in the Greater Cincinnati/Northern Kentucky area. The charge usually corresponds to a ride you booked with them for airport transfers, corporate travel, or an event.

What types of services from Executive Services Group commonly appear as card charges?

Charges from Executive Services Group most often relate to airport transfers to and from Cincinnati/NKY International Airport, corporate and business travel, wedding transportation, nights out, bourbon tours, golf outings, and other special events where chauffeured vehicles such as sedans, SUVs, or vans were reserved. The amount will reflect either a flat quoted rate or an hourly/route-based package you agreed to when booking.

Can Executive Services Group place an authorization hold on my card, and why might the amount change later?

Yes. For some reservations, especially larger group events or longer trips, Executive Services Group may place a temporary authorization hold to confirm your card and secure the booking. After the trip is completed, the final captured amount may differ slightly to account for actual duration, route changes, waiting time, or gratuity. The initial hold should drop off once the final charge posts.

How can I get a receipt or invoice for a charge from ESG Cincinnati?

ESG Cincinnati typically sends email confirmations and receipts to the address used when you booked, and they can also provide receipts via their online reservation system. Search your email for terms like “Executive Services Group,” “ESG Cincinnati,” or “esgusa.net.” If you can’t find it, contact them through the phone numbers or contact form on esgcincinnati.com with your trip date and the last four digits of the card so they can resend the receipt.

How do I modify or cancel a scheduled trip with Executive Services Group to avoid unwanted charges?

To modify or cancel an upcoming reservation, reach out directly using the contact information on their website or your confirmation email—ideally by phone for urgent same‑day changes. ESG Cincinnati has its own cancellation and no‑show policies, so the amount you’re charged may depend on how far in advance you cancel and whether the driver has already been dispatched.

How do I request a refund or dispute the amount of an ESG Cincinnati charge?

If you believe you were charged incorrectly, contact Executive Services Group first with your reservation details, including date, pickup location, and card information. They can review trip logs, driver notes, and pricing and, if appropriate, issue a partial or full refund through their payment processor. If you still disagree or cannot reach them, you can then contact your card issuer to initiate a formal dispute, but having written correspondence with ESG will strengthen your case.

Could this ESG Cincinnati charge be for someone else in my company or family?

Yes. Executive Services Group frequently serves corporate clients and families, so a colleague or family member might have used your card for pre-approved travel such as an airport run, client meeting, or wedding-related transportation. Check with anyone who has access to your card or corporate travel profile and review recent travel dates before treating the charge as fraudulent.

What if I don’t recognize any trip that matches this “ESG CINCINNATI LLC” charge?

Start by comparing the transaction date and location with any recent visits to the Cincinnati or Northern Kentucky area. If nothing matches, contact Executive Services Group with the transaction date, amount, and card’s last four digits; they can tell you which passenger name and reservation the charge is tied to. If they confirm no booking under your information or you suspect fraud, immediately notify your bank or card issuer to report the charge and request a replacement card if necessary.

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