Fame House

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Fame House is a digital marketing and e-commerce agency that builds and manages direct-to-fan online stores, memberships, and campaigns for music and entertainment clients.

Philadelphia, Pennsylvania, United States
famehouse.net
Owned by Universal Music Group

About Fame House

Fame House is a Philadelphia-based digital marketing and e-commerce agency specializing in direct-to-fan services for artists, labels, and entertainment brands. Founded in 2011 by Michael Fiebach, the company designs and operates online stores, memberships, and digital campaigns that help clients sell merchandise, music, and experiences directly to fans. Fame House is a division of Fame House, Inc., which is a subsidiary of Universal Music Group, and is known for its work with major artists and entertainment properties across web, social, and e-commerce platforms.([en.wikipedia.org](https://en.wikipedia.org/wiki/Fame_House?utm_source=openai))

A charge from “Fame House Inc” on a card statement typically relates to an online purchase or membership processed through a store, fan club, or direct-to-consumer offering that Fame House operates on behalf of an artist or entertainment brand. This could include physical merchandise (like apparel, vinyl, posters), digital downloads, limited-edition bundles, paid memberships, or special access packages bought via an official artist or event website that Fame House manages. In some cases, authorization holds or test charges may briefly appear when a card is added or updated in one of these stores, and the processor location may show a city such as St. Louis even though the company is headquartered in Philadelphia.([mapquest.com](https://www.mapquest.com/us/pennsylvania/fame-house-432695967?utm_source=openai))

If you have questions about a Fame House charge, start by checking your recent orders on the official website or artist store where you believe you made a purchase, and look for order confirmation emails that list Fame House in the footer or terms. Fame House’s site includes service terms and contact information, and many of the storefronts they manage have their own support or “Contact Us” pages for order lookups, refunds, and shipping questions. If you still can’t identify the transaction, you can contact the store’s customer support using the information on your email receipt or on the site you purchased from, and, if needed, work with your card issuer to dispute unrecognized charges after confirming that no one else with access to your card (family, shared devices, saved browsers) made the purchase.([famehouse.net](https://www.famehouse.net/services-terms/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fame House.

  1. Fame House Inc St. Louis

Frequently Asked Questions

Why do I see a charge from Fame House Inc if I only bought merch from an artist’s official store?

Fame House operates and fulfills many official artist and entertainment brand webstores and fan clubs. When you buy merchandise, music, or a membership from one of these sites, the payment may be processed under “Fame House Inc” on your statement even though the storefront is branded with the artist’s name. Check your recent orders on any official artist stores you’ve used, as the order confirmation or footer often references Fame House or Universal Music Group in the terms and conditions.

What types of purchases typically generate a Fame House card charge?

Fame House charges are usually tied to direct-to-fan e-commerce, such as T‑shirts, hoodies, vinyl, CDs, posters, limited-edition bundles, pre-orders, or paid memberships and fan-club programs sold via official artist or label websites that Fame House manages. Some charges may also relate to digital products or exclusive content packages purchased through these platforms.([en.wikipedia.org](https://en.wikipedia.org/wiki/Fame_House?utm_source=openai))

Can I be billed on a recurring basis by Fame House?

Yes, certain membership or fan-club programs, VIP communities, or subscription-style offerings that Fame House powers can bill on a recurring basis (for example, monthly or annually). The recurring charge will still appear under Fame House (or a related descriptor) even if the program is branded with an artist’s name. You can manage or cancel these renewals by logging into the specific membership site and checking the billing or account settings page.

How do I cancel a membership or recurring billing associated with a Fame House charge?

To cancel, first return to the artist or brand site where you signed up and log into your account. Look for an “Account,” “Subscription,” or “Membership” section with options to manage or cancel your plan. After cancelling, you should receive an email confirmation. If you cannot locate your account, search your inbox for the original welcome or receipt email (often referencing Fame House or Universal Music Group in the legal text) and use the support link provided there to request cancellation.

How can I request a refund or change an order that was processed by Fame House?

Refunds and order changes are typically handled through the specific storefront or program you purchased from. Use the “Help,” “Support,” or “Contact Us” link on that site and provide your order number, email address, and any relevant details. Many stores have dedicated order lookup pages or ticketing systems. Fame House’s own site lists service terms and corporate contact details, but consumer order issues are usually resolved through the individual artist or brand store’s support channel.([famehouse.net](https://www.famehouse.net/services-terms/?utm_source=openai))

Why do I see a small or $0 authorization from Fame House on my statement?

When you add or update a card on an artist or brand store operated by Fame House, the payment processor may place a small temporary authorization hold (sometimes $0–$2) to verify the card. These holds are not final charges and should disappear from your statement within a few business days. If a small charge remains posted for longer than a week, contact the store’s support team or your card issuer for clarification.

The descriptor shows “Fame House Inc St. Louis” but the company is in Philadelphia. Is this normal?

Yes. While Fame House is headquartered in Philadelphia, some payment processing or gateway services they use may route transactions through other cities, which can show up in the descriptor (such as “St. Louis”). This does not necessarily indicate a different company. To verify, match the date and amount to a recent merch or membership purchase from an official artist or entertainment website you used.

How can I verify that a Fame House charge is legitimate before disputing it with my bank?

Start by reviewing recent online purchases of music, merchandise, or fan-club memberships and searching your email for receipts that mention Fame House, Universal Music Group, or the specific artist’s official store. Then, log into those sites to confirm order history and billing. If you still cannot match the charge, contact the store’s support with the last four digits of the card, transaction date, and amount. Only after you’ve confirmed that no authorized user made the purchase should you file a dispute with your card issuer, who can block the card and investigate further.

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