FCM Travel

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FCM Travel is a global corporate travel management company that provides business travel booking, expense management, and travel risk management services for large and multinational organizations.

Brisbane, Queensland, Australia
fcmtravel.com
Owned by Flight Centre Travel Group

About FCM Travel

FCM Travel is a global corporate travel management company headquartered in Brisbane, Queensland, Australia. They specialize in arranging and managing business travel for medium-to-large and multinational organizations, including flights, hotels, car rentals, rail, and meetings & events. In addition to booking services, FCM provides expense and policy management tools, traveler tracking and risk management, reporting and analytics, and 24/7 travel support for corporate travelers around the world. Their services are usually contracted directly with companies rather than individual consumers.

A charge from FCM Travel typically appears on a bank or credit card statement when business travel is booked through your employer or an affiliated organization that uses FCM as its travel management partner. This can include airfare, hotel stays, car rentals, rail tickets, change fees, or service/transaction fees associated with those bookings. You might also see FCM Travel charges for trip modifications, cancellations, or reissues, as well as pre-authorizations or deposits for certain travel components that later reconcile to the final amount. In some cases, recurring or repeated charges may reflect ongoing corporate travel activity (for example, frequent flights or hotel stays) or monthly management/service fees billed to a corporate card.

If you do not immediately recognize an FCM Travel charge, start by checking recent or upcoming business trips, conference bookings, or travel arranged by your employer, including trips booked on your behalf by an assistant or travel coordinator. Compare the amount and date with your travel itinerary, e-tickets, or invoices, which are often sent to your corporate email or available through your company’s travel portal managed by FCM. For further clarification, contact your company’s travel or finance department first, as they can look up bookings in the FCM system; if needed, you can also reach FCM Travel via the contact details listed at fcmtravel.com or the 24/7 support number shown on your itinerary or e-ticket. Always confirm that the charge matches a legitimate booking in your name, and dispute it with your card issuer if you suspect it is unauthorized and cannot be traced to any corporate travel activity.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to FCM Travel.

  1. FCM Brisbane AUS

Frequently Asked Questions

Why am I seeing a charge from FCM Travel on my personal or corporate card?

You’re likely seeing an FCM Travel charge because a business trip—such as a flight, hotel, or car rental—was booked through your employer’s corporate travel program, which is managed by FCM. The charge may represent the full cost of the trip, a specific travel component (like airfare only), or a service/transaction fee added by FCM under your company’s agreement. Check your recent and upcoming work trips, including those booked by an assistant or manager, and compare against your itineraries and e-tickets.

What types of amounts does FCM Travel usually bill, and can there be separate service fees?

FCM Travel typically bills amounts that correlate to airline tickets, hotel stays, rail or car hire, plus any applicable taxes and fees. In addition, your company’s agreement may include per-ticket or per-transaction service fees, change/reissue fees, or after-hours support fees, which can appear as separate line items on your statement. Because pricing is contract-based, exact fee levels vary by employer and region; your travel or finance department can confirm what fees apply under your company’s FCM contract.

Why do I see multiple FCM Travel charges for the same trip or date?

Multiple charges can occur if your trip includes several components (for example, separate tickets for outbound and return flights, or distinct hotel and air bookings) or if a booking was changed or reissued. In some cases, the original ticket is refunded and a new ticket is issued, resulting in a credit and a new charge that may not post on the same day. Review your detailed itinerary and any change confirmations from FCM or your company’s travel portal; your finance or travel team can match each charge to a specific booking action.

How do I cancel or change a trip booked through FCM Travel, and will I still be charged?

To cancel or change an FCM Travel booking, you typically need to go through your usual corporate travel channel—either your company’s online booking tool connected to FCM or by calling/emailing the FCM travel consultant or 24/7 support number listed on your itinerary. Whether you’re still charged depends on airline, hotel, and supplier fare rules, as well as your company’s travel policy—some tickets and rates are non-refundable, while others allow changes with a fee. Any applicable supplier penalties and FCM change/reissue service fees will be detailed on your updated invoice or confirmation.

How can I request a refund or dispute an FCM Travel charge I don’t recognize?

Start by contacting your company’s travel manager, HR, or finance/accounting team, as they can access your FCM booking history and invoices to verify the charge. If it’s determined that a booking was cancelled and is eligible for a refund, FCM will typically process the refund back to the original payment method according to airline/hotel rules and your corporate agreement; this can take several business days or longer, depending on the supplier. If you still cannot identify the transaction as a valid business expense, contact your card issuer to dispute the charge and ask your employer to coordinate with FCM Travel using the booking reference on your itinerary or invoice.

Does FCM Travel place temporary authorization holds or pending charges on cards?

Yes, in some cases FCM Travel or the underlying travel supplier (such as a hotel or car rental company) may place a temporary authorization on your card to verify funds or secure a booking. These can appear as pending charges or small test amounts that later drop off or are replaced by the final billed amount. If you see a pending FCM-related amount that doesn’t match your final invoice, wait a few business days for it to clear, then contact your finance team or FCM support if it does not resolve automatically.

How can I get a copy of my invoice or receipt for an FCM Travel charge?

Invoices and receipts for FCM Travel bookings are usually emailed to your corporate email address and may also be accessible via your company’s online booking tool or expense management system. If you can’t locate the document, contact your internal travel or finance department with your travel dates, destination, and approximate charge amount so they can pull the invoice from FCM’s system. You can also reference any FCM booking or trip ID found on your e-ticket or itinerary to speed up the lookup.

How do I contact FCM Travel about a billing question on my statement?

For most corporate travelers, the recommended path is to contact your company’s designated travel desk or travel manager first, as they liaise directly with FCM and understand your organization’s contract and policies. If you have your itinerary or e-ticket, it often lists a 24/7 FCM support number or email for urgent trip-related issues, which can also be used to route billing questions. General contact details and regional offices are listed at fcmtravel.com, but providing your company name, booking reference, and travel dates will be essential for FCM to locate and explain any charge.

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