Question 1

Why did I receive a charge from Fiona Stanley Hospital or WA Health on my card?

Accepted Answer

You’re likely seeing a charge for a service received at Fiona Stanley Hospital, such as an outpatient clinic visit, imaging (X‑ray, CT, MRI, ultrasound), pathology tests, pharmacy medications or aids, or parking fees. In some cases, the charge may be processed under “WA Health,” “South Metropolitan Health Service,” or similar wording rather than the hospital name itself. Review any hospital invoices, receipts, or appointment letters around the date of the transaction to identify the specific service.

Question 2

What types of amounts are commonly charged by Fiona Stanley Hospital?

Accepted Answer

Smaller charges (often under AUD $30–$40) are commonly associated with visitor or patient parking or low‑cost pharmacy items. Larger amounts can relate to outpatient specialist consultations, day procedures, imaging, or pathology, particularly if a service is not fully covered by Medicare, private health insurance, or other entitlements. If you elected to be treated as a private patient, the hospital may bill excesses or co‑payments that correspond to your level of cover. The exact amount will depend on the specific service provided and your eligibility status.

Question 3

Can Fiona Stanley Hospital charge me after I have left the hospital or finished my appointment?

Accepted Answer

Yes. Some services are billed after your visit, once all clinical information and Medicare/insurance processing have been completed. You may receive an invoice by mail, SMS, or email, and if you then pay that invoice online or by phone, the charge can appear on your bank statement days or weeks after your actual appointment or admission. Parking payments made at pay stations or online may also appear slightly later depending on your bank’s processing times.

Question 4

How do I query or dispute a Fiona Stanley Hospital charge on my bank statement?

Accepted Answer

Start by locating any hospital invoice or receipt that matches the date and amount of the charge. If you still can’t identify it, contact the Fiona Stanley Hospital billing or accounts department using the number or email listed on your invoice, or via the Contact section of fionastanley.health.wa.gov.au, and provide your full name, date of birth, URN (if known), and the transaction details. They can confirm the service, provide a copy of the invoice, correct errors, or advise what to do if you believe you were charged incorrectly. Only contact your bank for a chargeback after attempting to resolve the issue directly with the hospital.

Question 5

Why do I see multiple smaller Fiona Stanley Hospital charges on the same day?

Accepted Answer

It’s possible that separate departments processed payments individually—for example, one transaction for parking, another for pharmacy, and a third for a clinic co‑payment. In some cases, if you paid several invoices or services one after another, these may appear as multiple entries on your bank statement even if you paid them in a single visit. Contact the billing office if any of the amounts do not match services you recall using.

Question 6

Does Fiona Stanley Hospital place temporary authorization holds on my card?

Accepted Answer

In most cases, Fiona Stanley Hospital processes direct payments rather than pre‑authorization holds, but a temporary hold can appear if you paid via certain online or EFTPOS systems where the bank first verifies your card. These holds typically match or are close to the final amount and should fall away or convert to a completed transaction within a few business days. If an authorization remains pending for longer than your bank’s usual timeframe, contact your bank first, then the hospital billing office if needed.

Question 7

How can I request a refund or correction for a Fiona Stanley Hospital payment?

Accepted Answer

If you believe you were charged twice, charged the wrong amount, or paid an invoice that should have been covered by Medicare, insurance, or a concession, contact the hospital’s accounts or patient finance team. Provide your invoice number, proof of payment (such as a bank statement or receipt), and any Medicare or private health insurance details. The hospital can investigate, adjust the account if appropriate, and process a refund back to your original payment method or advise on alternative refund arrangements in line with WA Health policies.

Question 8

How do I update my payment details or arrange a payment plan for a Fiona Stanley Hospital invoice?

Accepted Answer

To update card details or arrange a different way to pay, contact the billing or patient accounts department using the details on your invoice or the hospital’s website. In many cases, you can pay online through the WA Health payment portal using your invoice number, or pay by phone or in person at the hospital cashier. If you are experiencing financial difficulty, ask about instalment options or hardship arrangements—staff can advise what assistance is available under WA Health guidelines.

Fiona Stanley Hospital

About Fiona Stanley Hospital

Bank Statement Variations

Frequently Asked Questions