Question 1

Why do I see a charge from 8884679287FITFOO on my card?

Accepted Answer

This descriptor likely refers to a payment made to Fitfoo Pilates in Singapore, such as a Pilates class package, drop-in class, workshop, or teacher-training fee processed through their booking platform or payment gateway. Review your recent bookings in the Vibefam app or Fitfoo/BASI Singapore account to match the amount and date to a specific purchase.

Question 2

Is Fitfoo Pilates charging me a subscription or a one-time fee?

Accepted Answer

Fitfoo Pilates primarily sells class packages, memberships, and course fees. Packages and workshops are typically one-time charges, while certain membership options may renew on a recurring basis depending on the plan you selected. You can confirm whether your plan auto-renews by checking the pricing or membership section in your Vibefam or Fitfoo/BASI Singapore account.

Question 3

How can I cancel or pause my Fitfoo Pilates membership or class package?

Accepted Answer

To change or cancel a membership or adjust how you use an existing class package, contact the studio directly using the WhatsApp number or email listed on fitfoopilates.com. Provide your full name, phone number, and details of your current package or membership so they can advise on their cancellation or rescheduling policies and any notice periods that apply.

Question 4

How do I request a refund for a Fitfoo Pilates charge I don’t recognize or can’t use?

Accepted Answer

Start by emailing or messaging Fitfoo Pilates with the transaction date, amount, and the last four digits of your card, along with any booking references you have. The studio can check whether the charge is tied to a specific package, booking, or workshop, and let you know if a refund, credit, or rescheduling is possible under their current studio and cancellation policies.

Question 5

What are common amounts I might see from Fitfoo Pilates on my bank statement?

Accepted Answer

Common charge amounts correspond to class packages, single-session drop-ins, workshops, or teacher-training installments. Package prices and workshop fees are listed on the Fitfoo/BASI Singapore website and may appear as rounded figures in Singapore dollars when converted by your bank if your card is issued outside Singapore. Always compare your statement amounts to the current or quoted prices on their site or booking app.

Question 6

Why do I see a small or duplicate pending charge from Fitfoo before my main payment posts?

Accepted Answer

When you add or update a card in the Vibefam booking app or pay online, the payment processor may place a small temporary authorization hold to verify your card. You may briefly see this as a pending Fitfoo-related transaction separate from your main purchase. These verification holds should automatically drop off and not settle as completed charges.

Question 7

How can I get a receipt or invoice for a Fitfoo Pilates payment?

Accepted Answer

Receipts for class packages, memberships, and workshops are typically sent by email or accessible through the Vibefam app under your account history. If you need an official invoice—for example, for corporate wellness benefits or reimbursement—contact Fitfoo Pilates via their website, providing your booking details and the date and amount charged so they can reissue the documentation.

Question 8

Can someone else’s booking cause a Fitfoo Pilates charge on my card?

Accepted Answer

Yes. If a family member or friend used your card details in their Vibefam account or at the studio, their bookings can appear as a Fitfoo charge on your statement. Ask household members if they recently booked Pilates classes, workshops, or teacher training. If no one recognizes the transaction, contact the studio to check the name and profile linked to the charge, then speak with your bank if it appears unauthorized.

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