Fitzroy River Lodge

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Fitzroy River Lodge is an accommodation and hospitality venue in Fitzroy Crossing, Western Australia, offering motel rooms, cabins, and a caravan park along with on-site dining and bar facilities for travelers in the Kimberley region.

Fitzroy Crossing, Western Australia, Australia
fitzroyriverlodge.com.au

About Fitzroy River Lodge

Fitzroy River Lodge is a well-known accommodation and hospitality venue located on the banks of the Fitzroy River in Fitzroy Crossing, Western Australia. Catering to travellers crossing the Kimberley region, the lodge offers a range of options including motel-style rooms, self-contained cabins, safari tents, and powered and unpowered caravan and camping sites. On-site facilities typically include a restaurant, bar, swimming pool, guest laundry, function spaces, and tour-booking assistance, making it a common stopover for self-drive tourists, tour groups, and workers in the region.

A charge from “Fitzroy River Lodge”, “Fitzroy River Ldg”, or a similar description may appear on your bank or card statement after you stay at the property, dine in the restaurant, purchase drinks at the bar, or use other on-site services. Charges can relate to nightly accommodation, caravan park fees, upgrades, meals and beverages, minibar items, packed lunches, tour bookings made through the lodge, or incidentals such as laundry. You may also see a pre-authorisation hold placed on your card at check-in to cover room security or a bond for incidentals; this appears as a pending charge and is usually released by your bank after check-out. Recurring or repeated charges are uncommon unless you made multiple bookings, extended your stay, or were charged in separate transactions for accommodation and food & beverage.

If you’re unsure about a Fitzroy River Lodge charge, first check any booking confirmations from their website (fitzroyriverlodge.com.au), third-party booking sites (such as Booking.com or similar), or tour operators who may have arranged your stay. Compare the amount on your statement with your accommodation rate, restaurant receipts, bar tabs, or caravan park fees, including public holiday or seasonal surcharges. To resolve questions, contact the lodge directly using the phone number or email listed on their website, provide your full name, stay dates, and the last four digits of the card used, and request a copy of your folio or tax invoice. For billing issues such as duplicate charges or unrecognised incidentals, the property can review your account and, if appropriate, process adjustments or refunds; if you still dispute the charge after speaking with them, you can then contact your bank or card issuer for further assistance.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fitzroy River Lodge.

  1. FITZROY RIVER LODGE PTY FITZROY CROS AU

Frequently Asked Questions

Why was I charged by Fitzroy River Lodge after I checked out?

Fitzroy River Lodge may process your final bill after you depart, which can include accommodation, meals, bar purchases, and any incidentals added to your room or site. In some cases, a pre-authorisation taken at check-in is converted into a final charge once your account is closed. Additional post-check-out charges can also occur if minibar items, damages, or unbilled services are discovered later. You can request a detailed tax invoice from the lodge to see exactly what was included.

What are typical charge amounts from Fitzroy River Lodge?

Common charges include nightly room rates for motel rooms and cabins, which can vary by season and room type, and lower nightly fees for powered and unpowered caravan sites. You may also see smaller separate transactions for restaurant meals, bar tabs, or takeaway coffee and snacks. Tour bookings or packed meals arranged through the lodge may also appear as distinct amounts. For current indicative pricing, check the ‘Accommodation’ and ‘Caravan Park’ sections on fitzroyriverlodge.com.au or your booking confirmation email.

Why do I see a pending or pre-authorisation charge from Fitzroy River Lodge?

The lodge may place a pre-authorisation (security bond) on your card at check-in to cover room security and potential incidentals, especially for motel rooms and cabins. This appears as a pending charge and is not an actual debit if no additional costs are incurred. When you check out, they either finalise part or all of that amount for your stay, or release it if you pay another way. Your bank typically releases unused pre-authorisations within a few business days, though some banks can take up to 7–10 days.

Can Fitzroy River Lodge charges be recurring or subscription-based?

Fitzroy River Lodge does not operate on a subscription or membership billing model; charges are generally one-off for each stay, site booking, meal, or service. If you see multiple charges over a short period, it may be due to split payments for accommodation and restaurant/bar, multiple rooms or sites, or separate bookings on different dates. Check your booking confirmations and any receipts to see how payments were processed. If you continue to see unexpected repeat charges, contact the lodge directly to confirm there are no duplicated or erroneous payments.

How do I get a copy of my invoice or receipt from Fitzroy River Lodge?

If you booked directly, the lodge can email you a copy of your tax invoice or folio on request. Contact them using the phone number or email listed on fitzroyriverlodge.com.au and provide your full name, stay dates, and, if possible, your room or site number. If you booked through an online travel agency (like Booking.com), you may also find an invoice or receipt in your account with that provider. Having your booking reference handy will help the staff locate your record quickly.

How can I dispute a charge or request a refund from Fitzroy River Lodge?

Start by contacting the lodge directly and asking for a breakdown of the charge, including dates, services, and any incidentals. If there has been a billing error, such as a duplicate payment or a charge for a service you did not use, they can usually reverse or adjust it via the same card used for payment. Be prepared to share screenshots of your bank statement and any receipts you kept. If you cannot resolve the issue with the lodge, you can then raise a dispute with your bank or card issuer, referencing your correspondence with the property.

I booked Fitzroy River Lodge through a third-party site—why is the lodge charging me separately?

When you book via a third-party platform, that site may collect only the accommodation portion, while the lodge charges you directly for extras like meals, bar purchases, tours, or additional nights. In some rate types, the card details provided to the third party are passed to the lodge, which then charges you at check-in or check-out instead of the platform. This can result in a Fitzroy River Lodge transaction on your statement even if you originally booked elsewhere. Compare the amounts and dates with your third-party confirmation to see which part each charge relates to.

How do I contact Fitzroy River Lodge about a charge I don’t recognise?

Go to fitzroyriverlodge.com.au and use the contact phone number or email address listed under the ‘Contact’ or ‘About’ section. When you reach out, include your full name, approximate stay or visit dates, the last four digits of your card, and the exact amount and date of the charge from your statement. If someone else in your group or family used your card during a trip through Fitzroy Crossing, check with them as well, as they may have paid for fuel, meals, or drinks on your card while at the lodge. The staff can look up the transaction in their system and explain what it was for.

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