Five Star Car Rentals

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Five Star Car Rentals is an independent, family-owned car hire company offering affordable, all‑inclusive rental vehicles near Brisbane Airport, with a focus on transparent pricing and friendly service.

Brisbane, Queensland, Australia
fivestarcarrentals.com.au
Owned by Surfers Rent A Car

About Five Star Car Rentals

Five Star Car Rentals is an independent, family-owned car hire company based near Brisbane Airport in Queensland, Australia. They specialise in affordable, all‑inclusive rental vehicles with a focus on transparent pricing, no hidden extras, and friendly, personal service. Operating as an off-airport provider, they typically offer a free shuttle from Brisbane Airport to their nearby depot, and supply a range of cars from compact and economy vehicles through to larger family sedans and SUVs suitable for holidaymakers and business travellers.

A Five Star Car Rentals charge usually appears on your bank or card statement after you book or complete a vehicle hire with them, either online at fivestarcarrentals.com.au or in person at their Brisbane location. You may see multiple transactions related to a single rental: an initial pre‑authorization or security bond, the main rental payment (which might be charged at pick‑up or at booking), and any later adjustments for items like extra days, fuel, damage excess, tolls, or optional extras. Recurring or repeat charges can occur if you extend your hire, rebook with them, or if delayed fees (such as traffic infringements or toll road usage passed on by authorities) are processed after your trip.

If you’re unsure why a Five Star Car Rentals charge appears on your statement, start by checking your booking confirmation email, rental agreement, and any receipts provided at pick‑up or drop‑off for details of amounts and dates. Compare the statement descriptor (often something like “FIVE STAR CAR RENTALS BRISBANE” or similar) with the dates you were in Brisbane or made travel bookings. To resolve questions, contact their customer service via the details listed on fivestarcarrentals.com.au (phone and email are typically available), have your booking or agreement number handy, and ask for an itemised breakdown. Common issues—such as security bonds not yet released, fuel top‑up charges, toll fees, or late return adjustments—can usually be clarified and, if billed in error, corrected or refunded by their support team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Five Star Car Rentals.

  1. FIVESTARCARRENTALS \UNIT 2 - 11 NORTHVIE

Frequently Asked Questions

Why do I see multiple Five Star Car Rentals charges for one booking?

It’s common to see more than one transaction for a single rental. Five Star Car Rentals may place a pre‑authorization (security bond) on your card at pick‑up, process the main rental payment separately, and then charge adjustments later for things like extra days, fuel, tolls, or damage excess. The pre‑authorization usually appears as a pending or separate line and is released after the vehicle is returned in line with the agreement.

Does Five Star Car Rentals take a security bond, and how much is it?

Like most car hire companies, Five Star Car Rentals typically places a refundable security bond (pre‑authorization) on your credit or debit card at vehicle pick‑up. The bond amount can vary depending on the vehicle type, your age, insurance/excess cover chosen, and card type; refer to your booking confirmation or rental terms for the specific amount. The bond is not a completed charge and is usually released by your bank a few business days after the vehicle is returned without new damage, unpaid fuel, or overdue days.

Why was I charged by Five Star Car Rentals after I returned the car?

Post‑rental charges can occur if Five Star Car Rentals needs to bill for items that were not known at drop‑off, such as toll road usage, refuelling if the car was returned below the agreed fuel level, traffic fines or parking tickets forwarded by authorities, or reassessed damage excess. These follow‑up amounts should be supported by documentation, such as toll summaries or infringement notices. You can request an itemised invoice from their support team if anything is unclear.

How can I cancel or change my Five Star Car Rentals booking, and will I still be charged?

Cancellations and changes must be made according to the rental terms you agreed to when booking on fivestarcarrentals.com.au or via a travel agent. Many car hire rates allow free changes or cancellations up to a certain time before pick‑up, while late cancellations or no‑shows may incur a fee or one day’s rental charge. To modify or cancel, contact them using the phone or email listed in your confirmation, and always review the confirmation email for the specific cancellation policy that applies to your booking.

How do I request a refund or dispute a Five Star Car Rentals charge?

If you believe you’ve been incorrectly charged, contact Five Star Car Rentals directly with your booking number, vehicle registration, and copies of receipts or photos (for fuel level and vehicle condition, if available). Ask for a detailed breakdown of the charge and clarification of any items you don’t recognise. Most billing issues—such as duplicated payments, incorrect fuel or toll charges, or misapplied fees—can be investigated and, if an error is found, refunded back to your original payment method. If you can’t resolve it with them, you may also contact your bank or card issuer to discuss a dispute.

What are typical amounts I might see from Five Star Car Rentals on my statement?

Common transaction amounts include the daily or weekly rental fee (often charged as a single lump sum), plus optional extras like baby seats or GPS if selected. You may also see a separate pre‑authorization for the bond, which usually matches or exceeds the rental total but is not a final charge. Smaller follow‑up charges may reflect tolls, fuel top‑ups, or administrative fees attached to fines or infringements, as outlined in your rental agreement.

Why is there a small pending charge or $0 authorization from Five Star Car Rentals?

A small or $0 pending transaction can appear when Five Star Car Rentals verifies that your card is valid at the time of booking or before pick‑up. This is a standard banking procedure to confirm the card details and available credit and is not an actual debit. These authorizations typically disappear from your statement automatically within a few days, depending on your bank.

How can I get copies of my Five Star Car Rentals invoice or confirm what I was billed for?

Invoices and receipts are usually emailed to the address you provided at booking or at the time of pick‑up, and may also be available if you booked through a partner site or travel agent. If you can’t find them, contact Five Star Car Rentals through the contact details on fivestarcarrentals.com.au and request a copy, providing your full name, booking reference, and rental dates. They can resend the tax invoice and give you an itemised breakdown of rental charges, insurance options, fuel, tolls, and any additional fees so you can match each line to your bank statement.

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