Fiverr

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Fiverr is an online freelance marketplace that connects businesses and individuals with freelancers offering digital services such as design, writing, programming, marketing, and more.

Tel Aviv, Israel
fiverr.com

About Fiverr

Fiverr is a global online freelance marketplace headquartered in Tel Aviv, Israel, where businesses and individuals can hire freelancers for digital services. Typical services include graphic and logo design, website and app development, video editing, voiceover work, copywriting, SEO and digital marketing, virtual assistance, and many more creative and technical offerings. Buyers purchase “gigs” (service packages) at set prices defined by freelancers, and can add extras or custom offers for more complex projects. All payments are processed securely through Fiverr’s platform at fiverr.com.

A Fiverr-related charge may appear on your bank or card statement when you purchase a gig, pay for a custom offer, buy gig extras, promote your own gigs, or purchase Fiverr subscriptions like Fiverr Pro services or add-on tools. You might also see a separate Fiverr service fee charged on top of the freelance service price, which is usually a small percentage of the order amount plus, for lower-priced orders, a fixed fee. Charges can be one-time for a specific order, or recurring if you’ve subscribed to an ongoing service or retainer-style gig. Some banks may show temporary authorization holds or pending charges when you first place an order or update your payment method; these typically clear or convert into the final transaction once Fiverr processes the payment.

If you don’t recognize a Fiverr charge, first log in at fiverr.com and check your "Orders" and "Billing" or "Earnings" pages for recent activity that matches the date and amount on your statement. Look for line items labeled service fees, subscriptions, or custom offers, as these often explain unfamiliar totals. If you still have questions, you can contact Fiverr Customer Support via the Help Center at support.fiverr.com, where you can open a ticket and attach screenshots of the charge. Common issues—such as double charges, canceled orders, or refunds—are usually handled either through the order’s Resolution Center or by support, and refunds are normally issued back to your original payment method or to your Fiverr balance, depending on the situation and payment type.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fiverr.

  1. FiverrEU Nicosia CY
  2. FiverrEU Nicosia CYP

Frequently Asked Questions

Why do I see a Fiverr charge on my card or bank statement?

You’re seeing a Fiverr charge because a payment was processed for a freelance service (a “gig”), a custom offer, gig extras, or a Fiverr-related subscription. The descriptor might appear as “FIVERR”, “FIVERR.COM”, or similar. If someone else in your household uses Fiverr, they may have placed an order using your card. Log into your Fiverr account and check your recent Orders and Billing history to match the exact amount and date.

What are common Fiverr charge amounts and how are fees calculated?

Fiverr orders can range from very small amounts (often starting around $5–$20) to hundreds or thousands of dollars for complex projects or Pro services. On top of the seller’s gig price, Fiverr usually adds a buyer service fee, which is typically a percentage of the order value and, for lower-priced orders, may include a small fixed fee. This can make the final charge slightly higher than the advertised gig price alone. For the most up-to-date fee structure, check Fiverr’s Payment Terms or Fees page in their Help Center.

Why is there a Fiverr charge even though my order was canceled or never started?

When you place an order, Fiverr may initially create an authorization hold or pending transaction on your card to verify funds. If the order is canceled before it starts or is canceled early, that authorization may either be released by your bank or converted into a refund. In many cases, refunds first appear as Fiverr credit (Fiverr Balance), which you can use for future orders or, for eligible payment methods, request to be returned to your original payment source through Customer Support. Processing times for banks and card issuers can take several business days.

How do I cancel a recurring Fiverr order or subscription to stop future charges?

Some gigs or services on Fiverr are set up as recurring (for example, monthly content, ongoing social media management, or subscription-based services). To stop future charges, go to your Orders page, open the relevant order, and check whether it’s marked as a subscription or has scheduled renewals; then follow the prompts to cancel or pause before the next billing date. If you can’t find a cancel option, message the seller through the order page or contact Fiverr Customer Support via support.fiverr.com so they can review and assist.

How can I request a refund for a Fiverr charge I’m not satisfied with?

First, try resolving the issue directly with the freelancer through the order page—many disputes (such as revisions or partial refunds) can be solved in the Resolution Center linked to that order. If you and the seller can’t reach an agreement, you can open a dispute or contact Fiverr’s Customer Support through the Help Center to review your case. Approved refunds are usually credited to your Fiverr Balance immediately, and in some situations can be returned to your original payment method; timelines vary by bank or payment provider. Be sure to act promptly, as Fiverr has specific timeframes for order completion, disputes, and refund eligibility.

Why do I see two Fiverr charges or a small extra amount around the same time?

You may see more than one Fiverr-related transaction because the service fee often appears as part of the same total, or your bank temporarily lists the authorization and the final charge as separate entries. Additionally, if you purchased multiple gigs or extras in a short period, each order may generate its own fee and transaction. Small extra amounts are usually service fees or currency conversion differences if your card is billed in a different currency than Fiverr’s charge. Check your Fiverr invoice under Billing to see an itemized breakdown matching each amount.

How can I contact Fiverr about an unrecognized or fraudulent charge?

Go to support.fiverr.com and use the Help Center to log in or create an account with the email linked to your payment method, then submit a support ticket under the billing or payment category. Include the last four digits of the card, the exact amount, date of the charge, and a screenshot of your bank statement (with sensitive details hidden) to speed up review. Fiverr’s team can confirm whether the charge is linked to a Fiverr account and help you secure or close that account if there’s unauthorized use. You should also notify your bank or card issuer immediately if you suspect fraud so they can block further transactions.

Where can I find invoices or receipts for my Fiverr charges for accounting or tax purposes?

After logging into your Fiverr account, go to your profile menu and select Billing or Earnings, then navigate to the "Purchase History" or "Payments" section. Each completed transaction includes a downloadable invoice or receipt showing the seller’s details, gig description, amount paid, service fees, and applicable taxes (like VAT, GST, or sales tax). These documents typically match the total you see on your bank statement. If something is missing or incorrect on the invoice, contact Fiverr Customer Support to request an adjustment where possible.

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