Question 1

Why does my statement show “SP FLEUR HAIR SERVICE” instead of just Fleur Hair?

Accepted Answer

The “SP” prefix typically indicates that the transaction was processed by Shopify’s payment system. The actual merchant in this case is Fleur Hair, which runs a Shopify-powered online store at fleur-hair.store, so the combined descriptor can appear as “SP FLEUR HAIR SERVICE” on Visa statements.

Question 2

What did I likely buy from Fleur Hair to see this charge?

Accepted Answer

Most cardholders seeing a Fleur Hair charge have purchased hair-care products such as hair-growth or conditioning serums or related treatments from their online store, sometimes as a subscription or auto‑ship order. Review your recent online orders and email receipts for hair serums or similar products to confirm.

Question 3

Could this Fleur Hair charge be from a subscription or auto-ship plan?

Accepted Answer

Yes. Some hair-care brands selling via Shopify allow customers to enroll in recurring deliveries of serums or treatments. If you see a repeating charge at regular intervals (for example, every 30 or 60 days), it may be tied to a subscription you agreed to at checkout. Log into your Fleur Hair account or check the link in your original order email to see if a subscription is active.

Question 4

How do I cancel a Fleur Hair subscription or prevent future charges?

Accepted Answer

Look for an account or subscription-management link in your Fleur Hair order confirmation email or on the fleur-hair.store website. From there you can usually pause, skip, or cancel upcoming shipments. If you can’t access your account, contact the merchant using the contact form or email on their site and request cancellation in writing, then monitor your card statements for at least one more cycle.

Question 5

How can I request a refund for a Fleur Hair charge I don’t recognize?

Accepted Answer

First, gather documentation—screenshots of orders, emails, or proof that you didn’t authorize the purchase (for example, multiple orders you didn’t place). Contact Fleur Hair via the support or contact details on fleur-hair.store and request a refund or order cancellation, referencing your order number and the exact amount and date on your statement. If they don’t respond or refuse and you still believe it’s unauthorized, file a dispute with your card issuer.

Question 6

Why is there a small or duplicate pending Fleur Hair transaction on my card?

Accepted Answer

Online stores using Shopify may place temporary authorization holds to verify that your card is valid. These can appear as small or duplicate pending charges but typically fall off and never post within a few days. If both a small authorization and a full purchase amount post permanently, contact Fleur Hair and your card issuer with screenshots so they can help reverse any mistaken duplicate.

Question 7

How do I contact Fleur Hair about a billing question or order issue?

Accepted Answer

Visit fleur-hair.store and look for a Contact, Support, or Help section—most Shopify stores provide an email form or support address there. Include your full name, the email you used at checkout, your order number if available, and a screenshot of the card charge. If you used a BNPL service like Sezzle, you may also contact that provider’s support with your transaction ID.([merchantgenius.io](https://www.merchantgenius.io/shop/url/fleur-hair.store?utm_source=openai))

Question 8

I don’t remember buying from Fleur Hair. How can I verify whether someone else in my household made this purchase?

Accepted Answer

Check with family members who have access to your card or shared devices and search email accounts for terms like “Fleur Hair,” “order confirmation,” or “Shopify.” Also review browser histories for visits to fleur-hair.store around the transaction date. If no one recognizes the purchase and you can’t find a matching receipt, treat it as potentially fraudulent and contact your card issuer to investigate and block future charges.

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