Flight Centre

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Flight Centre is a large travel agency brand offering flights, vacation packages, cruises, hotels, and other travel services to leisure and corporate customers.

Brisbane, Queensland, Australia
flightcentre.com
Owned by Flight Centre Travel Group

About Flight Centre

Flight Centre is a global travel agency brand headquartered in Brisbane, Queensland, Australia, operated by Flight Centre Travel Group. Through its website (flightcentre.com) and thousands of retail stores worldwide, Flight Centre sells airline tickets, vacation packages, cruises, tours, hotels, car rentals, and travel insurance to both leisure and corporate travellers. Customers can book online, by phone, or in person with a travel consultant, and many bookings also include access to 24/7 emergency travel assistance.

A Flight Centre charge may appear on your bank or card statement when you book or modify travel through one of their stores, call centres, corporate travel divisions, or the Flight Centre website. Common reasons include payment for airline tickets, package holidays, cruise bookings, hotel stays, tours, or travel insurance, as well as trip deposits and final balance payments. You may also see recurring charges if you’ve enrolled in a payment plan, used a buy-now-pay-later option via Flight Centre’s partners, or if an initial pre-authorisation or deposit is later captured as a completed sale. In some regions, small separate charges may appear for booking fees, credit card surcharges, or service fees associated with changes or cancellations.

To verify a Flight Centre charge, start by searching your email (including spam/junk folders) for booking confirmations or receipts from “Flight Centre” or “flightcentre.com” around the transaction date. If you booked via a store or consultant, you can contact that branch directly; otherwise, use the contact details on your itinerary or the “Contact Us” section of your local Flight Centre website for phone or email support. Have your full name, travel dates, and the exact amount and date of the charge ready so they can quickly locate your booking. For disputed charges, duplicate payments, or refund questions, Flight Centre will usually review your booking record, airline or supplier rules, and any applicable fare conditions before processing a credit or advising next steps with your bank or card issuer.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Flight Centre.

  1. Flight Centre South Brisba AU
  2. Flight Centre South Brisban AUS
  3. Flight Centre Travel G South Brisban AUS

Frequently Asked Questions

Why was I charged by Flight Centre when I already paid a deposit earlier?

Flight Centre often takes an initial deposit to secure flights, tours, or packages, with the remaining balance due closer to departure. The later charge on your statement is usually the final balance payment being processed. Your itinerary or invoice will show the deposit amount, final balance, and the date it was due. If the timing or amount doesn’t match your paperwork, contact the store or consultant listed on your booking confirmation.

What are the typical amounts I might see from Flight Centre on my statement?

Flight Centre charges vary widely depending on what you booked: small amounts (e.g., $25–$100) may be booking fees, seat selection, small changes, or travel insurance add-ons, while larger amounts (hundreds or thousands of dollars) usually correspond to package holidays, international flights, or cruises. Sometimes you’ll see multiple smaller charges if airline tickets, insurance, and service fees were processed as separate transactions. Your detailed invoice, available from your consultant or online account (where supported), will break down each component.

Why do I see a small or duplicate ‘pending’ charge from Flight Centre?

In some cases, Flight Centre or its payment processor places a temporary authorisation hold on your card to verify funds before issuing tickets or finalising a booking. This may appear as a pending or duplicate charge for a short time but should drop off automatically once the final charge settles. If a pending hold remains on your account for more than 7–10 days, contact your bank and Flight Centre with a copy of your statement so they can trace and, if necessary, release or reverse the authorisation.

How do I cancel or change a booking I made through Flight Centre and stop future charges?

To cancel or modify a booking, you’ll need to contact Flight Centre directly—either the specific store or consultant shown on your invoice, or through the customer service numbers listed on your local Flight Centre website. Many airline, hotel, and cruise fares have restrictions, so cancellation or change fees from both Flight Centre and the travel supplier may apply. Once your booking is formally cancelled and any refunds processed, no further instalments or plan payments should be taken, but monitor your statement until you see the final adjustments.

How can I request a refund for a Flight Centre charge I don’t recognise or for a cancelled trip?

If you don’t recognise a charge, first check whether a family member, partner, or colleague booked travel through Flight Centre using your card. If it still appears unauthorised, contact Flight Centre with the transaction date and amount so they can search by card details and verify whether a booking exists. For cancelled trips, refunds depend on airline and supplier rules as well as the fare or package conditions; in many cases, only partial refunds or travel credits are allowed. Flight Centre typically processes approved refunds back to the original payment method, but it can take several business days (or longer for airlines and cruise lines) to appear on your statement.

How do I contact Flight Centre about a charge on my bank statement?

You can reach Flight Centre by calling the customer service or store phone number listed on your booking confirmation or by visiting the “Contact Us” section of flightcentre.com and selecting your country or region. If you booked in-store, the branch’s direct phone and email are usually printed on your invoice. Have your booking reference (often called a “booking number” or “PNR”), passenger names, and the last 4 digits of the card charged ready so they can quickly identify the transaction. For urgent travel issues outside normal hours, many regions provide a 24/7 emergency assistance line printed on your itinerary.

Why am I still being charged by Flight Centre after my trip has finished?

Post-travel charges can occur if you agreed to a payment plan that completes after departure, if there were late-added services (such as extra baggage, schedule changes, or last-minute hotel adjustments), or if a supplier only finalised charges after your stay or cruise. Occasionally, a delayed ticketing or supplier fee may also process after your travel dates. Review your original agreement or payment schedule, then contact Flight Centre for a breakdown of any charges dated after your trip.

Can I see or download an itemised receipt to match the Flight Centre charge on my statement?

Yes. If you booked online, you can usually access your itinerary and invoice via the link provided in your confirmation email or through your Flight Centre online profile where available. For in-store or phone bookings, your consultant can email you a detailed tax invoice showing each component: airfare, taxes, hotel, cruise, insurance, and any service or card fees. Requesting this itemised invoice is the fastest way to verify that the amount on your bank statement matches what you authorised.

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