Four Seasons Hotels and Resorts

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Four Seasons Hotels and Resorts is a global luxury hospitality company operating high‑end hotels, resorts, and residences worldwide.

Toronto, Ontario, Canada

About Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts is a Canadian-based international luxury hospitality company that manages and operates upscale hotels, resorts, and branded residences in major cities and resort destinations around the world. Its properties typically feature premium rooms and suites, fine dining restaurants and bars, spas, event spaces, and concierge services tailored to high-end leisure and business travelers.

A bank statement entry reading "POS W/D FOUR SEASO" likely refers to a point‑of‑sale card transaction or cash withdrawal processed at a Four Seasons property (for example, at the front desk, hotel restaurant, bar, spa, or an on‑site boutique) where the descriptor was truncated. Charges can include room rates, taxes, dining or bar tabs, spa treatments, event charges, or incidental expenses billed to your room and then settled to your card at checkout. In some cases, a pre‑authorization hold may also appear separate from the final charge.

To verify the charge, cardholders should match the transaction date and amount with their hotel folio or email receipt from the specific Four Seasons property they visited. If you’re unsure, contact the hotel directly or use the contact form or phone numbers listed on fourseasons.com, providing the last four digits of your card, the date, and amount of the charge so staff can locate the corresponding folio. If you don’t recognize the transaction after checking with the property, you should reach out to your card issuer to dispute the charge and request further investigation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Four Seasons Hotels and Resorts.

  1. POS W/D FOUR SEASO

Frequently Asked Questions

Why does my statement show a charge as "POS W/D FOUR SEASO" instead of the full hotel name?

Many card processors truncate merchant names due to character limits, so a transaction at a Four Seasons property may appear shortened as "FOUR SEASO" with a prefix like "POS W/D" indicating a point‑of‑sale withdrawal or purchase. This still represents a charge from a Four Seasons hotel or resort location.

What types of charges can appear from Four Seasons on my card?

Charges from Four Seasons can include room rates and taxes, restaurant and bar bills, spa or wellness treatments, valet parking, in‑room dining, and other incidentals. These are often consolidated into a single final folio that is charged to your card at or after checkout.

Why do I see both a Four Seasons authorization and a separate final charge?

Four Seasons, like many hotels, typically places a pre‑authorization hold on your card at check‑in to cover estimated room, tax, and incidentals. After checkout, the hotel posts the final charge and the original hold is released. The hold may remain visible as pending for several days depending on your bank’s policies.

How can I get an itemized receipt for a Four Seasons charge on my card?

Contact the specific Four Seasons property where you stayed or dined—using the phone or email listed on that hotel’s page at fourseasons.com—and request a copy of your folio or itemized receipt. Provide your stay dates, the name on the reservation, and the last four digits of your payment card so they can locate the transaction.

How do I dispute or question a Four Seasons charge I don’t recognize?

First, check whether anyone else on your reservation or room number could have made the purchase, and review any confirmation emails or folios from Four Seasons. If you still don’t recognize the charge, contact the hotel’s billing or accounting department for clarification. If the issue remains unresolved, contact your card issuer to open a dispute.

Can I get a refund for a Four Seasons hotel charge if my plans changed?

Refund eligibility depends on the rate and cancellation policy you booked. Flexible rates may allow changes or refunds if you cancel within the allowed window, while advance‑purchase or non‑refundable rates often do not. Reach out directly to the hotel or to Four Seasons reservations with your confirmation details to check whether an adjustment or refund is possible.

Why is the Four Seasons amount higher than my nightly room rate?

Your final Four Seasons bill typically includes room rate plus taxes, resort or service fees where applicable, and any additional charges such as dining, spa services, mini‑bar, or parking that were billed to your room. Compare the posted amount to your final folio to see how the total was calculated.

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