FTD

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FTD is a floral and gift delivery company that sells flowers, plants, and gifts online and fulfills orders through a network of local florists.

Downers Grove, IL
ftd.com
Owned by Nexus Capital Management

About FTD

FTD (originally Florists’ Transworld Delivery) is a floral and gifting company that facilitates same-day and scheduled delivery of flowers, plants, and gift items throughout the United States and internationally. Customers place orders online or by phone, and FTD coordinates with a network of affiliated local florists—such as “A Heavenly Florist” in Newport News, Virginia—to design and deliver the arrangements. FTD also offers add-ons like chocolates, balloons, and gift baskets for holidays, birthdays, anniversaries, funerals, and other occasions.

A charge labeled something like “FTD*A HEAVENLY FLORI NEWPORT NEWS VA” typically means you placed (or someone placed on your card) an order through FTD, which was then fulfilled by the local florist identified in the descriptor (here, a florist in Newport News, VA). This might be a one-time online purchase for a bouquet or gift, or an order scheduled in advance for a specific date. In some cases, you may see temporary pending amounts or small variations when taxes, service fees, or delivery upgrades are applied at checkout.

If you have questions about this charge, start by checking your email for an FTD order confirmation around the date of the transaction, or log into your account on FTD’s website to review order history and receipts. If you still don’t recognize the charge, you can contact FTD customer service with your name, card details (last four digits only), and approximate charge amount and date so they can look up the order. For disputes, issues with non-delivery, or incorrect items, FTD typically handles customer support directly and will coordinate with the local florist to resolve the problem, offer replacements, or process refunds when appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to FTD.

  1. FTD*A HEAVENLY FLORINEWPORT NEWS VA

Frequently Asked Questions

Why does my statement say “FTD*A HEAVENLY FLORI NEWPORT NEWS VA” instead of just FTD?

When you order through FTD, the order is often fulfilled by a local florist in the delivery area. Your statement can show both the FTD name and the specific florist (e.g., “A Heavenly Florist” in Newport News, VA) that prepared and delivered your arrangement.

Is this FTD charge a one-time purchase or a subscription?

FTD orders are typically one-time purchases tied to a specific delivery date and address. FTD does not commonly run ongoing subscriptions under standard branding; if you see recurring FTD charges, review your order history and contact FTD support to confirm whether you enrolled in any recurring or scheduled delivery program.

How can I find the receipt or invoice for my FTD order?

Check your email for an order confirmation from FTD around the transaction date, which usually includes an itemized receipt. If you created an FTD account at checkout, you can also log in at ftd.com and go to your order history to view or re-send receipts.

How do I request a refund or replacement for an FTD floral order I’m not satisfied with?

Contact FTD customer service through the support/contact section on ftd.com or by phone, providing your order number and photos of the arrangement if quality is the issue. FTD will review the situation and, if appropriate, can coordinate a replacement arrangement or issue a partial or full refund according to their satisfaction guarantee and policies.

Why is the FTD charge amount higher than the bouquet price I remember?

The total FTD charge can include service fees, delivery charges, taxes, and optional add-ons like vases, chocolates, or balloons. Review your original order confirmation email to see a breakdown of the item cost, fees, and taxes that make up the final billed amount.

Can I cancel or change my FTD order after it’s been placed?

You may be able to cancel or modify an FTD order if you contact customer service before the order is designed or sent to the delivering florist. For same-day or very near-term deliveries, changes are often limited, so reach out to FTD support as soon as possible with your order number and requested change.

Why do I see a pending or temporary FTD charge on my card?

FTD may place an authorization hold on your card when you submit an order to verify funds. This pending amount should either post as the final charge once the order is processed, or drop off if the order fails or is cancelled. If a pending hold remains for more than several days without a corresponding order, contact your card issuer and FTD support.

How can I verify whether an FTD charge is legitimate if I don’t recognize it?

First, search your email for “FTD” and check any family members or colleagues who may have used your card with permission to send flowers. If you still don’t recognize the transaction, contact FTD with the charge date and amount so they can look up the order details, and notify your bank or card issuer if you suspect unauthorized use.

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