About GetYourGuide
GetYourGuide is a digital travel marketplace that connects travelers with thousands of local tours, attractions, and activities worldwide. Through its website and mobile app, customers can book everything from museum tickets and guided city tours to day trips, adventure experiences, and skip-the-line passes at major attractions. The platform partners with local operators and venues, aggregating reviews, photos, and detailed descriptions to help travelers choose and book experiences in advance or last minute.
A charge from GetYourGuide usually appears on a bank or card statement when you book a tour, ticket, or experience through their website or app. Charges may be for a single activity, a bundle of activities, or multiple tickets in one order, and will typically be processed in the currency shown at checkout. In some cases, you might see multiple charges if you booked several activities separately, or an adjusted amount if a booking was modified or partially refunded.
If you have questions about a GetYourGuide charge, start by logging into your GetYourGuide account or checking your email for booking confirmation messages, which include order details, prices, and booking IDs. You can manage, modify, or cancel many bookings directly through the app or website under “Bookings.” For issues like unexpected charges, duplicate payments, or refund status, you can contact GetYourGuide customer support via their Help Center, in-app chat, or email, and provide your booking reference and the last four digits of the card used to speed up resolution.