Question 1

Why do I see a charge from GIFTaway or GIFTaway.ph on my card or bank statement?

Accepted Answer

A Giftaway charge usually appears when you purchase an e-gift certificate on giftaway.ph or when you claim/convert a digital reward provided by a company, bank, or brand using Giftaway. The charge amount generally corresponds to the value of the eGC you bought or claimed (for example, ₱200, ₱500, ₱1,000, etc.), and may include minor processing or currency conversion fees depending on your card issuer. The descriptor on your statement may appear as “GIFTaway,” “GIFTAWAY.PH,” or a similar variation.

Question 2

What are common Giftaway charge amounts and how can I confirm what I bought?

Accepted Answer

Giftaway e-vouchers are typically sold in fixed denominations such as ₱100, ₱200, ₱300, ₱500, ₱1,000, and higher amounts for corporate or bulk orders. To confirm your purchase, search your email or SMS for a Giftaway eGC or order confirmation sent around the date of the charge—this will show the exact denomination, delivery method, and partner merchant. If you created an account at giftaway.ph, you can also log in to review your recent orders and gift history.

Question 3

Does Giftaway have subscriptions or recurring billing?

Accepted Answer

Giftaway primarily processes one-time transactions for digital gift certificates, so most users will not see recurring subscription-type charges. However, some businesses that use Giftaway for rewards or incentives may set up recurring bulk orders or automated funding, which can result in periodic Giftaway charges to a corporate card. If you see repeated charges, check with your company’s HR, rewards, or marketing team, or log into your Giftaway business account (if applicable) to review any scheduled orders.

Question 4

How can I cancel a Giftaway purchase or stop future charges?

Accepted Answer

Because Giftaway eGCs are delivered digitally and can often be redeemed immediately, purchases are generally treated as final once processed and sent. If you made a purchase in error or used the wrong amount, contact Giftaway support as soon as possible with your order details—they may be able to assist if the eGC has not yet been used or forwarded. To avoid future charges, do not save your card for one-click checkout, and ensure you are not enrolled in any automated corporate funding or recurring gift campaigns within a business account.

Question 5

How do I request a refund or reversal for a Giftaway charge I don’t recognize?

Accepted Answer

First, verify that no one in your household or team used your card to buy a Giftaway eGC and check your email/SMS for any Giftaway messages. If you still don’t recognize the charge, contact Giftaway via their website (giftaway.ph) or email support@giftaway.ph with the transaction date, amount, last four digits of your card, and a screenshot of the statement entry. They can look up the transaction, confirm whether an eGC was issued or redeemed, and advise if a refund or cancellation is possible. If the charge appears fraudulent and cannot be resolved with Giftaway, contact your bank or card issuer to dispute the transaction.

Question 6

Why do I see a small ₱1 or low-value pending charge from Giftaway?

Accepted Answer

A very small amount (such as ₱1 or similar) from Giftaway may be a temporary authorization used to verify that your card is active when you add or update a payment method. This is not an actual purchase and should automatically disappear or be reversed by your bank within a few business days. If the low-value amount posts as a final charge and does not drop off, you can contact your bank or Giftaway support to have it reviewed.

Question 7

I didn’t receive the Giftaway eGC but I was charged—what should I do?

Accepted Answer

Start by checking your spam/junk folder and searching all mail for “Giftaway” or “giftaway.ph,” as well as checking any mobile number you may have used for SMS delivery. If you still can’t find the voucher, go to giftaway.ph and use their support form or email support@giftaway.ph, providing the email or phone number you used, the charge amount, and the approximate time of purchase. Giftaway can usually resend the eGC to the original recipient or update the delivery details after verifying your identity and transaction.

Question 8

Can Giftaway help if my eGC code doesn’t work at the partner merchant?

Accepted Answer

Yes. If your Giftaway eGC is being declined or shows as invalid at a partner merchant, keep a copy or screenshot of the voucher code and any error message from the merchant. Contact Giftaway support with these details and the original eGC email or SMS; they can check the code’s status, confirm its balance, and coordinate with the partner merchant if there is a system or redemption issue. Avoid sharing your full code publicly—only provide it through official Giftaway support channels.

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