About GoGet
GoGet is an Australian car‑sharing service that lets members book cars and vans by the hour or day, with fuel, insurance, registration and maintenance included in the usage fees. Operating in major cities such as Sydney, Melbourne, Brisbane, Adelaide and others, GoGet vehicles are parked in dedicated on‑street bays or car parks and unlocked using a smartcard or the GoGet app. Members choose from different plans (such as casual, regular and frequent‑use options, plus business accounts) that combine a membership fee with time‑and‑distance charges instead of the costs of owning a car.
A GoGet charge may appear on your bank or card statement if you have a GoGet membership, recently booked a vehicle, or travelled as an approved driver on someone else’s account. Typical charges include monthly or annual membership fees, hourly or daily booking fees, per‑kilometre usage, tolls passed through from trips, and additional fees such as late return, cleaning, or damage excess. You may also see temporary authorization holds when you first join, update your card, or start a booking; these are used to confirm your payment method and are usually released automatically. Recurring charges often correspond to your plan’s regular membership billing cycle, while one‑off or irregular amounts usually relate to specific trips or fees.
If you’re unsure about a GoGet charge, start by logging into your account at goget.com.au or in the GoGet app and checking your "Trips", "Invoices" or "Billing" sections for a matching amount and date. Each invoice breaks down time, distance, tolls and any additional fees, and can be downloaded as a receipt. If you still have questions, contact GoGet customer service via the support form or live chat on goget.com.au, by emailing support@goget.com.au, or by calling 1300 769 389 from within Australia. Common issues—such as not recognizing a membership renewal, a shared account booking, a bond/authorization hold, or a late/cleaning fee—are usually resolved by reviewing your booking history and, if needed, disputing the specific line item with GoGet support.