GoHealth Urgent Care

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GoHealth Urgent Care is a network of on-demand urgent care centers operated in partnership with major health systems, including Novant Health, providing walk-in and virtual care for minor illnesses, injuries, and related medical needs. The charge reference to 5555 Glenridge Connector in Atlanta, GA aligns with GoHealth’s corporate headquarters and its Novant Health–GoHealth Urgent Care joint venture billing operations.

Atlanta, GA
gohealthuc.com
Owned by Novant Health, Inc. (joint venture partner with Access Clinical Partners, LLC dba GoHealth Urgent Care)

About GoHealth Urgent Care

GoHealth Urgent Care is an on‑demand urgent care provider that operates a large network of walk‑in clinics and virtual care services across the United States. It partners with prominent health systems such as Novant Health, Northwell Health, Hartford HealthCare, Mercy, Legacy Health, and others to deliver same‑day care for non‑life‑threatening conditions, including minor injuries, common illnesses, vaccinations, physicals, and occupational health services. The company’s corporate headquarters and a major administrative/billing hub are located at 5555 Glenridge Connector, Suite 700, Atlanta, Georgia.([practicematch.com](https://www.practicematch.com/employer/access-clinical-partners-dba-go-health-urgent-physician-jobs?utm_source=openai))

A charge with the descriptor “LOY*NOVAN 5555 GLENRID ATLANTA GA” is likely a slightly truncated/abbreviated billing line associated with Novant Health–GoHealth Urgent Care that is routing through GoHealth’s corporate billing office at 5555 Glenridge Connector. In practice, this kind of transaction usually corresponds to an in‑person urgent care visit (exam, lab work, X‑rays, vaccines, procedures), a telehealth/virtual visit, or follow‑up billing after insurance claims are processed. Depending on the timing, you may see an initial authorization, followed by a finalized charge or an adjusted amount after your insurer pays its portion.

If you have questions about this charge, first match the transaction date and amount with any urgent care visit (in‑clinic or virtual) connected to Novant Health–GoHealth Urgent Care or another GoHealth partner system, and check any visit summaries or receipts you received by email or via your patient portal. If something doesn’t line up, contact GoHealth Urgent Care billing support using the information on gohealthuc.com or on your visit paperwork, and have your visit date, clinic location, and insurance details ready. You can also contact Novant Health patient financial services if the visit occurred in a Novant‑affiliated market, as their teams often coordinate on joint venture billing; they can explain how insurance was applied, provide itemized statements, and correct duplicate or erroneous charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to GoHealth Urgent Care.

  1. LOY*NOVAN 5555 GLENRID ATLANTA GA

Frequently Asked Questions

Why does my statement show “LOY*NOVAN 5555 GLENRID ATLANTA GA” instead of GoHealth Urgent Care?

Many banks truncate or abbreviate merchant names in card descriptors. In this case, “NOVAN” is very likely a shortened form of “Novant” linked to Novant Health–GoHealth Urgent Care, and “5555 GLENRID ATLANTA GA” matches GoHealth Urgent Care’s corporate and billing office at 5555 Glenridge Connector, Suite 700, Atlanta, GA.([practicematch.com](https://www.practicematch.com/employer/access-clinical-partners-dba-go-health-urgent-physician-jobs?utm_source=openai))

What types of services from GoHealth Urgent Care typically result in a card charge like this?

Charges from GoHealth Urgent Care usually stem from urgent care visits—such as treatment for minor injuries or illnesses, lab work, X‑rays, vaccinations, sports or work physicals, and telehealth visits. You may also see a charge after your insurance claim is processed to cover copays, deductibles, or coinsurance for a Novant Health–GoHealth Urgent Care visit.([linkedin.com](https://www.linkedin.com/company/gohealth-urgent-care?utm_source=openai))

Could this charge be related to a Novant Health–GoHealth Urgent Care visit in another state?

Yes. GoHealth Urgent Care centrally administers many billing functions through its Atlanta headquarters, even for visits that occur in partner health systems such as Novant Health in the Carolinas. That means a visit at a Novant Health–GoHealth Urgent Care center can still appear on your card as a charge from 5555 Glenridge Connector in Atlanta.([practicematch.com](https://www.practicematch.com/employer/access-clinical-partners-dba-go-health-urgent-physician-jobs?utm_source=openai))

How can I confirm that this GoHealth Urgent Care charge is legitimate?

Compare the transaction date and amount to any urgent care visit you or a family member made around that time, including virtual visits, and check your email or patient portal for GoHealth or Novant Health visit summaries and receipts. If the amounts and dates align, the charge is likely valid. If you still have concerns, call the billing or patient financial services number listed on your statement or on gohealthuc.com and ask them to look up the charge using your name, date of birth, and visit date.([linkedin.com](https://www.linkedin.com/company/gohealth-urgent-care?utm_source=openai))

Why did I see more than one charge from GoHealth Urgent Care for the same visit?

It’s common to see an initial authorization or estimate at the time of service and a finalized charge later, especially after your insurance processes the claim. In some cases, lab or imaging services associated with the visit may bill separately. If multiple charges appear and you’re unsure they’re correct, contact GoHealth Urgent Care or Novant Health billing to request an itemized statement and confirmation that there are no duplicate charges.([truv.com](https://truv.com/verifications/access-clinical-partners-employment-verification/?utm_source=openai))

How do I dispute or request a refund for a GoHealth Urgent Care charge?

Start by calling the billing number shown on your GoHealth or Novant Health bill, or use the contact information on gohealthuc.com. Ask for an itemized bill and verify that your insurance information is correct. If you were billed in error (for example, for a cancelled visit or misapplied insurance), you can request a correction or refund. If the issue is not resolved, you may then contact your card issuer to start a formal dispute, providing any documentation from GoHealth that supports your case.([linkedin.com](https://www.linkedin.com/company/gohealth-urgent-care?utm_source=openai))

Does GoHealth Urgent Care offer payment plans or financial assistance for large balances?

Many GoHealth Urgent Care locations, particularly those partnered with systems like Novant Health, provide options such as payment plans or financial assistance for eligible patients. Check your billing statement or the financial assistance section on gohealthuc.com, or call the number listed on your bill, to ask about setting up a payment plan or applying for aid based on income or hardship.([linkedin.com](https://www.linkedin.com/company/gohealth-urgent-care?utm_source=openai))

How can I prevent future unexpected GoHealth Urgent Care charges on my card?

At check‑in, confirm your current insurance, ask for an estimate of your out‑of‑pocket costs, and verify what card is on file for copays or post‑visit billing. After the visit, monitor your insurance Explanation of Benefits (EOB) to see what was covered and what you owe. You can also log into the appropriate GoHealth or Novant Health portal to review statements and update or remove stored payment methods if you no longer wish to keep a card on file.([linkedin.com](https://www.linkedin.com/company/gohealth-urgent-care?utm_source=openai))

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