Question 1

Why was I charged by Gourmet Basket when I only ordered once?

Accepted Answer

Gourmet Basket primarily processes one-time payments for each hamper order. However, it’s common for customers to place multiple gifts around the same time (for example, several staff gifts or family hampers), which may appear as separate charges on the same day. Corporate clients may also have standing or repeat orders that generate charges on a recurring schedule. Check your email for multiple order confirmations or log into your account on gourmetbasket.com.au to see whether more than one order was placed.

Question 2

What are the typical amounts I might see from Gourmet Basket on my bank statement?

Accepted Answer

Most Gourmet Basket charges reflect the total cost of a gift hamper plus delivery. As of recent pricing, smaller gift boxes and snack hampers often range from about AUD $50–$90, mid-range wine or pamper hampers from around AUD $100–$180, and premium or corporate hampers can exceed AUD $200, especially with alcohol and express delivery. Your final charge can also include add-ons like extra wine, premium packaging, or weekend/urgent delivery surcharges, so the amount may be slightly higher than the base hamper price shown in the catalogue.

Question 3

Does Gourmet Basket run subscriptions or recurring billing for hampers?

Accepted Answer

For most retail customers, Gourmet Basket does not run a traditional monthly subscription; each hamper is a separate, one-off purchase. However, some corporate or regular clients may arrange recurring or scheduled orders (e.g., staff birthdays or client gifts) that are billed each time a scheduled order is processed. If you see repeated Gourmet Basket charges and didn’t expect them, log in to your account or contact support to check whether a corporate program, standing order, or duplicated order has been set up under your details.

Question 4

How can I cancel or change a Gourmet Basket order after I’ve been charged?

Accepted Answer

Once payment is processed, orders move quickly to packing and dispatch, especially for same-day or next-day delivery. If you need to cancel or change an order (such as the delivery address, date, or hamper selection), contact Gourmet Basket immediately using the phone number or contact form on gourmetbasket.com.au and provide your order number. If your hamper has not yet been packed or shipped, they may be able to cancel or modify it and issue a partial or full refund according to their cancellation policy. If it has already been dispatched, options may be limited to redirection or a goodwill adjustment.

Question 5

How do I request a refund or dispute an incorrect Gourmet Basket charge?

Accepted Answer

If you believe you were charged the wrong amount, billed twice, or received a hamper that was damaged or incorrect, first locate your order confirmation email or invoice from gourmetbasket.com.au. Contact their customer service team with your order number, photos (if there’s a product issue), and details of the discrepancy; they will usually review your case and, where appropriate, offer a replacement, credit, or refund in line with their returns and quality guarantee policy. Refunds are typically returned to the original payment method and can take several business days to appear on your statement, depending on your bank. If Gourmet Basket confirms no transaction under your details, speak with your bank about potential card misuse.

Question 6

Why do I see a small or temporary pending charge from Gourmet Basket?

Accepted Answer

In some cases, when you place an order or update payment details, Gourmet Basket’s payment gateway may place a temporary authorization hold on your card to verify funds and card validity. This can appear as a pending or slightly different amount from your final order total. Once the payment is fully captured or the authorization is released, the pending entry should disappear or adjust to your actual invoice amount within a few business days. If a pending hold remains for more than a week, contact your bank and, if necessary, Gourmet Basket support with the transaction details.

Question 7

How can I contact Gourmet Basket about a charge I don’t recognise?

Accepted Answer

Visit gourmetbasket.com.au and go to the Contact or Help section to find their customer service details, which typically include a phone number (Sydney business hours), email address, and sometimes live chat. Provide the exact transaction date, the amount of the charge, and the name on the card so they can search their system for your order. If someone else (such as a family member, staff member, or assistant) may have used your card to send a gift, check with them first, as the order confirmation might be in their email. If Gourmet Basket cannot locate a matching order, your bank may need to investigate the transaction further.

Question 8

How do I find my Gourmet Basket receipt or tax invoice for this charge?

Accepted Answer

A tax invoice is automatically emailed to the address entered at checkout when you place an order with Gourmet Basket. Search your inbox (and junk folder) for “Gourmet Basket” or “gourmetbasket.com.au” around the date of the charge. If you created an account at checkout, you can also log in to your account on their website and view or download past orders and invoices. If you checked out as a guest and can’t find the email, contact support with your name, email, and approximate order date so they can resend your invoice.

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