Gumtree

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Gumtree Australia is an online classifieds marketplace where users can buy and sell goods and services, find jobs, and post local listings across hundreds of categories.

Sydney, New South Wales, Australia
gumtree.com.au
Owned by The Market Herald

About Gumtree

Gumtree Australia (gumtree.com.au) is a major online classifieds marketplace where people across Australia buy and sell goods, vehicles, property, and services, as well as find jobs and local community listings. Headquartered in Sydney, Gumtree hosts thousands of new listings every day across categories like furniture, electronics, pets, cars, real estate, trades, and casual work. Most everyday ads from private users are free, while optional paid features help sellers promote their listings to more buyers.

A Gumtree charge usually appears on a bank or card statement when you’ve paid for a listing upgrade or advertising service through your Gumtree account. Common examples include paying to “bump” an ad to the top of search results, feature an ad on the homepage or in a category, purchase a multi-listing package, or pay for a job listing or business advertising plan. Charges may be one‑off (for a single upgrade), recurring (for some business or jobs packages), or short‑term authorization holds when Gumtree verifies a new card or payment method.

If you’re unsure about a Gumtree charge, first log in at gumtree.com.au and check “My Ads,” “Billing,” or “Payments” for recent purchases, invoices, or subscription details. Look for emails from Gumtree in your inbox or spam folder confirming any upgrades or packages. To resolve issues, visit the Gumtree Help Centre and use their contact options (online form or chat) with the last four digits of the charged card, the exact amount and date, and any related ad ID. Common issues—such as duplicate payments, accidental purchases, or confusion about recurring business plans—are usually handled by cancelling the service going forward and, where eligible, requesting a partial or full refund through Gumtree support.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Gumtree.

  1. GUMTREEAUSTRALIA GUMTR 0282000000 AUS
  2. GUMTREEAUSTRALIA GUMTR Sydney AUS
  3. GUMTREEAUSTRALIA Sydney AUS
  4. Gumtree Australia Sydney AU
  5. Gumtree Australia Sydney AUS

Frequently Asked Questions

Why did I get a charge from Gumtree Australia if most ads are free?

While many private classifieds on Gumtree are free, Gumtree charges fees for optional upgrades and some categories. You may have paid to bump your ad, feature it in search results, purchase a job listing, or use a business advertising package. Check your Gumtree account under My Ads or Billing to see if you recently purchased any upgrades for one of your listings.

What are common Gumtree charge amounts and what do they usually relate to?

Smaller charges (often in the range of a few to a few tens of Australian dollars) typically relate to single ad upgrades such as bump‑ups, highlights, or urgent tags. Higher amounts can be for job ads, multi‑listing bundles, or ongoing business packages for dealers, real estate professionals, or frequent sellers. Your email receipts and the Billing or Payments section of your account will show the exact product name associated with each payment.

Does Gumtree have subscriptions or recurring billing that could explain this ongoing charge?

Most casual users only incur one‑off charges when they buy specific ad upgrades, but business users, car dealers, and some job advertisers may be on recurring packages. These plans automatically renew monthly or for the selected term until you change or cancel them in your account or via Gumtree support. If you see a similar amount from Gumtree each billing cycle, review any business, motors, or jobs packages linked to your account.

Why do I see a small or temporary Gumtree charge that later disappears?

Gumtree may place a small authorization hold when you first add or update a credit/debit card to verify it. This can appear as a low‑value pending charge and should automatically reverse within a few business days, depending on your bank. It’s not an actual fee, and Gumtree does not keep these funds—your bank simply releases the hold after verification is complete.

How do I cancel a Gumtree paid package, auto‑renewing job ad, or business plan?

Log in to gumtree.com.au and go to your account settings, billing, or the specific section for your business or jobs package. Look for options such as Manage Subscription, Cancel Package, or Do not renew, and follow the prompts to stop future renewals. If you can’t find the option or your plan was set up through a sales representative, contact Gumtree via the Help Centre so support can review and update your account before the next billing date.

How can I get a refund for a Gumtree charge I don’t recognise or made by mistake?

Start by checking which ad or package the charge is tied to in your Gumtree account or in your email receipt. If you believe the payment was unauthorized, duplicated, or purchased in error, contact Gumtree through their Help Centre with the transaction date, amount, last four digits of your card, and any related ad ID. Refunds are assessed case by case under Gumtree’s policies, so timely contact—ideally soon after the charge appears—improves your chances of a reversal or credit.

How do I contact Gumtree about a billing or payment issue?

Visit the Gumtree Australia Help Centre via gumtree.com.au and select the topic related to Payments or Billing. From there, you can typically submit a support request or use online chat where available. Include screenshots of the charge, your ad ID, the email address on your Gumtree account, and the exact amount and date so support can quickly locate the transaction.

What should I check in my Gumtree account to match a bank charge to a specific ad?

Log in and go to My Ads and look for any listings recently upgraded with features like Bump, Featured, or Top Ad. Then check the Billing, Invoices, or Payments area to see detailed transaction history, including dates, amounts, GST, and the product purchased. Matching the timestamp and amount in your Gumtree billing history with your bank statement is the fastest way to confirm the origin of a Gumtree charge.

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