Haruka Labs

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Haruka Labs is an online pet-care brand that sells supplements and wellness products for dogs, including liquid collagen and dental care items. They operate as a direct-to-consumer Shopify store serving customers in the United States, Canada, and other countries.

Houston, Texas, United States
harukalabs.com

About Haruka Labs

Haruka Labs is a direct‑to‑consumer pet wellness brand that specializes in supplements and care products for dogs. Their product line includes items such as premium liquid collagen for dogs, dental sprays, teeth‑cleaning kits, treats, toys, and other pet accessories, all marketed to support skin, coat, dental, and overall health in dogs. The company operates its storefront through Shopify and ships to multiple countries, positioning itself as a convenient online source for targeted canine wellness products.

A charge from Haruka Labs on a bank or card statement typically appears after purchasing pet supplements or accessories from their website, harukalabs.com. Because the store is powered by Shopify Payments, the descriptor may include a payment processor prefix such as “SP” along with the brand name, and the location line on the descriptor can reflect a fulfillment or logistics address (for example, a warehouse in Coquitlam, British Columbia) rather than their corporate mailing address. Customers may see one‑time charges for individual product orders or recurring charges if they opt into subscription management options offered via Shopify for repeat deliveries.

If you have questions about a Haruka Labs charge, start by checking your email for order confirmations from harukalabs.com or logging into your store account to review recent orders and subscription settings. Their site lists contact details—including email and phone—along with pages for Subscription Management, Subscription & Cancellation Policy, Refund Policy, and Contact Us, which explain how to modify, pause, or cancel subscriptions and how to request returns or refunds. If you still do not recognize the transaction, compare the date and amount to any pet‑related purchases in your household and contact Haruka Labs support with your order number and billing details before disputing the charge with your card issuer.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Haruka Labs.

  1. POS Debit SP HARUKA LABS 537 Cottonwood Ave COQUITLAM BCCA

Frequently Asked Questions

Why do I see a charge from HARUKA LABS or SP HARUKA LABS on my card statement?

This charge typically comes from an online purchase made at harukalabs.com for pet wellness products such as liquid collagen for dogs, dental sprays, or other pet accessories. Because the store uses Shopify Payments, your statement may show a descriptor like “SP HARUKA LABS” along with a city and province or state where their fulfillment center is located.

Does Haruka Labs offer subscriptions for pet supplements, and how are they billed?

Haruka Labs uses Shopify’s subscription tools, so some products can be purchased on a recurring basis (for example, monthly refills of liquid collagen). If you select a subscription at checkout, your card will be charged automatically at the chosen interval until you pause or cancel through the Subscription Management link on their site or your customer account.

How can I cancel or pause my Haruka Labs subscription to stop future charges?

To cancel or pause a subscription, go to harukalabs.com, log into your account using the same email you used at checkout, and open the Subscription Management page. From there you can change your next delivery date, skip a shipment, pause, or fully cancel your plan so that future automatic charges stop.

How do I request a refund for a Haruka Labs order I’m not satisfied with?

Haruka Labs provides a 30‑day return or satisfaction window for many of its products. To request a refund, review the Refund Policy page on harukalabs.com for eligibility, then contact their support through the Contact Us form or by email with your order number, product details, and reason for the return so they can advise on return shipping and refund timing.

What are typical order amounts for Haruka Labs purchases?

Common charge amounts correspond to the prices of individual pet products, such as around $20–$60 USD for items like Premium Liquid Collagen for Dogs or dental kits, plus any shipping and taxes. Larger charges may reflect multi‑item orders, subscription bundles, or orders that include additional accessories or treats.

Why is there a pending or small temporary charge from Haruka Labs on my statement?

When you place an order, your bank may show a pending authorization from Haruka Labs before it finalizes as a posted transaction. In some cases, your card issuer can also display a small temporary authorization to verify the payment method; these holds should drop off automatically and not result in a permanent charge.

How can I verify an old Haruka Labs charge if I don’t have the email receipt anymore?

You can recover your order details by going to harukalabs.com and using the account login or password reset with your email address. Once signed in, check your order history for dates and amounts matching the charge. If you still can’t find it, contact Haruka Labs support with the last four digits of your card, the exact charge amount, and the transaction date so they can locate the order in their system.

What’s the best way to contact Haruka Labs about a billing issue or unrecognized charge?

Visit harukalabs.com and use the Contact Us page, which lists their support email and phone number, or reply to any order confirmation email you previously received. Provide your full name, email used at checkout, order number (if available), and a screenshot or description of the charge so their team can investigate and resolve the issue quickly.

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